I know this is a chain restaurant and I usually try to avoid those, however; I was on the westside and Pasadena seems like another country when you are to the point of being hangry so this was definitely an uncontrollable impulse. With that being said, I am super glad that I stopped here! I feel a glass of sangria helps most situations, especially when pushed to the hangry level. I was past the point of figuring out what I wanted to eat past the Sangria, so I had the waiter pick out something for me and went with the Mongolian Beef. Hands down, best decision of the day! If you like spice, this was the way to go!! I am not a huge beef eater, but not opposed either - but can attest to how well made it was. That dish alone makes me want to go back to this specific location!!
I came to this P.F. Chang's on a Sunday night so it was fairly busy, but my party of 4 was still able to get seated right away. The staff here was very polite and offered very good recommendations. I have to say that most of the food was good. The problem is, things went wrong from the beginning. We never got table settings like napkins and silverware until probably 30 minutes after we were seated (and we had to ask twice). Our appetizers got to our table before we even had a fork to eat them with. That being said, those appetizers were pretty good once we were able to eat them. Pork dumplings, edamame (they give a lot), and lettuce wraps were all great appetizers. Moving on to the main course, I ordered the Chang's spicy chicken and brown rice. Chicken was fantastic, but the rice was obviously burnt and hard. When I told this to the waitress, she said that she thought it looked off when she served it. If you think the food looks burnt, you still go ahead and serve it?! I thought that was unbelievable. Concluding thoughts: polite staff, slow/lax service, (mostly) good food, poor quality control. 2/5
(2)
Lynne A.
Went yesterday for an early dinner date at 4 PM. It was a beautiful day to sit outside. Nicholas was our waiter, he was friendly. I got the shrimp with lobster sauce, huge portion with brown rice, and a pear mojito my favorite! Service was a little slow. Nicholas brought the check without asking either one of us if we wanted another drink. I definitely wanted one, since we were about to go see a 2 hr movie. Oh well! It as not that busy, but maybe it was inside and they had two many tables, who knows! The pear mojitos is really what brings me here, more than the food lately, to bad i only got the chance to enjoy 1!
(3)
Ferlay S.
This location is inside the Sherman Oaks Galleria, just off of Sepulveda. There is a Cheesecake Factory and an Arclight, so it's convenient for an impromptu night out. It was a little packed since it was dinner time on Saturday, but we were able to get a table pretty fast. The food is ok, but it's so expensive. You're better off going to a mom and pop Chinese restaurant and getting better tasting food for half the price. But I had a gift card, so this is why we were here. We got the PF Chang's meal for two. We each got a choice of soup, a choice of appetizer to share (steamed chicken dumplings), an entree each that includes rice, and a dessert. The hot and sour soup wasn't good at all. Way too salty and not at all sour or hot. It's usually my favorite soup, but not this time. I couldn't even finish it, yuck. The chicken dumplings were plated nicely and it was very good. We both got the house special chicken entree with brown rice and it was delicious, however it was too "saucy" for my taste. Our dessert we got the banana eggrolls served with ice cream. That was probably the best out of our whole meal. Very pleased with our waiter's suggestion. I give it one star not only for the mediocre, expensive food, but the service seriously lacked. We hardly saw our waiter. Only for our drinks and to take our order, and our dessert. I had to flag down other people's waiters to get some attention for our lack of refills. I could tell the other waiters were annoyed that I was doing that, but we had no attention from our waiter, so I had to do something. Also, I was disappointed in the way he wrote up our check. We got the PF Changs meal for two for $40, but instead he itemized everything and charged us individually, so instead of $40, we were charged $60. Uhhh...NO. Then it took us an extra 20 minutes to get the bill fixed. But even when we explained it to him, he didn't understand bc he was so distracted by something. He would look away and not look at me or my husband. Then he would ask us to repeat it. Terrible service. Don't think I would be back to this location.
(1)
Rachel E.
The food is good but the service is was terrible! The server completely neglected to clear the table in between are courses. By the end when we asked for the bill we were sitting in a mounting of rubbish. And the shocking part was that when one of the dishes was sent back due to being too salty, the server could only say "that's good" and no apology or anything.
(2)
Carlos R.
I'm giving one star because I don't have the option to select NO STARS. Although I do like PF CHANGS. This location has the worse service ever. I will NEVER EVER EVER go back. Completely rude server.
(1)
Philip L.
While having dinner at PF Chang's in Encino tonight, we noticed that our lemon drop didn't have enough flavor so we told our waiter and within a minute the manager came to deliver us our freshly made cocktail drink. It tasted so much better. Thanks to Matt for such excellent customer service.
(5)
Cathy M.
Check your credit card receipts bc they seem to have "technical issues" with their credit card system ...what BS ... they tried to double charge me for a visit from 7/10 (which i did go to) but on 7/29 i noticed another charge for the SAME amount but it was dated for 7/11! Wtf?!? They must have hoped i wouldn't have noticed it... well i did! I promptly contacted the manager who said he would call me right back... didn't get a call after an hour and when i called back the next manager i spoke to said the 1st manager had left!! Would have been nice if he had told me that! I ended up calling back and spoke to the operating manager who actually seemed somewhat concerned... but not until I emailed her to follow up once my bank had contacted the restaurant! Eventually the extra charge was reversed but I had to stay on it to ensure it was done! Not cool pf changs!! To the other yelpers who stated they have horrible/rude/slow service. .. you speak truth bc when my friends and I went that 7/10 night we sat outside in the patio area to enjoy the evening dace entertainment going on but we had to flag down servers/runners for the basic things ... silverware/plates/refills/etc... they either aren't trained properly or don't give af of their customers. The food isnt the greatest to make me EVER want to go back there... this experience made me remember why I don't eat here... there are better options to choose from in the area!
(1)
Markus F.
Be careful guys, that's an illegal SCAM restaurant. Went there today and asked which of the VEGETARIAN could be vegan friendly or made vegan friendly (no milk, no egg), and the waitress told us: "No, we make everything with FISH OIL". This means that their menu is illegal according to the FDA guidelines. Very disappointing and also pretty scary that something like that is legal in a country like the U.S. If there would be zero stars possible, I'd give zero stars. We will also forward this case to the FDA.
(1)
Nara V.
Nice location. Parking: in the mall gallery. Place: clean, quiet, very welcome. Service: little slow but nice and attentive . Food: taste ok, nothing special and also no bad. I didn't understand the menu, it wasn't clear about sizes and prices; which for me that was kind of scam, thanks God I wasn't much hungry, because the lunch size how they call is very small like appetizer $9.50, so if you are really hungry order the dinner size.
(3)
R P.
Recently came here for my niece's birthday and the service was definetly below our expectations. It took the waitress 45 minutes to take our order, she came to check on us once in the two hours we were there and to boot, when I looked back at the bar all the waiters were hanging out laughing at each other. Mind you, this was on a thursday night with hardly anyone at the restaurant. Needless to say we will not be coming back to this restaurant. 08/17/15 Upon reading other reviews, I should have avoided this place at all cost.
(1)
Nava N.
I haven't been in a P.F. Chang's for ages. I started avoided fried foods and because of this tend to not dine at most Asian food restaurants. I was driving back from Glendale and decided to head towards the Sherman Oaks galleria to grab something to eat. My friend and I initially wanted to go to the Cheesecake Factory but per usual the restaurant had a long wait. Last minute we decided on P.F. Chang's and I'm glad we did. There was no wait. We were greeted and seated right away. Our waiter was very knowledgeable and with his help I was able to order something off them menu that I knew wouldn't make me sick. We ended up ordering the Chicken lettuce wraps, the almond cashew chicken, the orange peal chicken, and the fried rice. The food was good and we ended up with leftovers for lunch the next day. I just wish that they offered more healthy dinning options.
(3)
Katrina B.
First off I want to say is Dee is very nice and sweet. The other managers need some training. Matt is racist
(1)
Rebecca G.
I love p.f. chang's! especially this location. the outside seating area is really nice and relaxing and a ton of stores near by. we ordered the sesame chicken and didn't end up liking it and we asked our waiter if he could change it, the manager then came by and asked us questions and made sure were being taken care of! I've also been to the beverly location and that I would say the service at the sherman oaks location is way better. Overall good quality food :)
(5)
Mariam S.
Have been going to this spot for years for birthday parties and dinners and every time I have been there the utensils and plates are always dirty and stained and when I ask the waiters to get a new one they don't even apologize. Service is ok and food is good but I won't go back here anymore
(1)
Shawn S.
Came to this location last night for the first time. Perfect dinner for two I must say. They have a peanut free menu that's as long as the original menu, impressive. There service. Is exceptional, on point well represented, very nice and respectful and joked with us as well. Great quality in a person. Each dish that we order we prepared and cooked just right. From the lettuce wraps with there 3 dipping sauces to there tuna tartar, properly seared with garlic and jalapeño peppers over the top. The lettuce wraps were cooked perfectly, had great texture and bite. I really enjoyed the tuna tartar. Very fresh, nice sized slices, good portion. For our main meal we had the sweet and sour pork. With brown rice. And we had the Chilean sea bass. The sweet and sour pork. Was great. Not to much batter and wasn't over cooked. The vegetables were cooked perfectly as well. The Chilean sea bass was cooked perfect, juicy thru every bite. And surrounded by spinach leaves. My mouth watered thru every bite of there food. I would highly recommend this location to anyone in the area. Very reasonably price for the service as well as the quality of food that you get. If your heading in for a bite you might want to sit in Estevan's section. Just ask the host.
(5)
Lina F.
I love this P.F. Chang's! In the Sherman Oaks Galleria, so great place to catch a dinner and movie. I called two hours ahead to reserve a table bc the other restaurants would not accept reservations. The woman that answered the phone was so friendly and asked if we had a special occasion that evening, which I thought was a nice touch. We arrived and were seated right away. The host and our server were welcoming and very polite. The drinks from the bar were perfect. Their garlic noodles and lettuce wraps rival some of the most expensive asian fusion restaurants that I have been to. I think this is a great option to come here either before or after a movie and so much better than having to wait 30-45 minutes to be seated.
(5)
Naz G.
So we stopped going to PF Changs a couple of years ago because the food was just gross, oily and salty and had no other flavors. This past week we had to give them another chance because we were invited by others and it turned out to be a very pleasant surprise indeed. They had a completely different menu and lots of good options. Everything ordered by people in our party was very delicious so I'm happy to say that it was a good thing we were forced to give them another try. We'll definitely be back again.
(4)
Leanna W.
Tasty but extremely Westernized Asian food. Most of the main dishes are hyper-sweetened, hyper-salted compared to their authentic Asian counterparts. That being said, they are still tasty, but very heavy and rely on the sweet/salty thing rather than intriguing and exotic flavors. Many vegetarian options - a big plus! Drinks: very stiff, yay! Service - we were told about 40min for the wait but it was well over an hour. The service once inside was decent; our food arrived quickly but the waiter was a bit slow with water refills and such.
(3)
Sharon M.
I love the food here and the fact that you can get so much food by doing that 2 people meal deal thing. Only bad part was waiting so long for service. We couldnt order for a while and everything was really stretched out. Food was amazing though! Nice waitresses!
(4)
JAMEZ Z.
This is the best place for quality themed chinese food in Los Angeles, and probably the world. Their dishes, though they vary, all have a similar sweet and gourmet taste. The service here is second to none. Everything is accurately and impeccably made. Their menu varies. I wouldn't rate just any PF's a 5-star establishment- but this location earns it
(5)
Randy B.
I love and adore the chicken fried rice, but I could make sweet love all-night-long to the northern-style ribs. How does one make love to ribs? XXX is how. Tender pork ribs, marinated for hours, cooked to perfection in a tangy sauce, and served with a little ramekin of Chinese 5-spice blend. Pinch a little atop -- munch, munch, munch. It's pure love. It's a Saturday night in Sherman Oaks, what do you do? Where do you go? Try somewhere new, or go somewhere where you have favorites and is always consistently good? Order "off menu": -- The "real" Ginger Beer; usually made with Kirin beer and ginger syrup has been replaced with a non-alcoholic one on the menu. I have them make it with bud light to save a few calories, and still -- so good. -- The "Stir-fried Eggplant with Chicken" is awesome. Except they no longer carry it with the minced chicken, only listed with the veggies. Voila! Available on request. Yay! I took some photos of the ribs and eggplant, and eek - doesn't look so good up-close, so scratch the upload. Regardless, with the trinity of PF Chang sauces, I slather it all about everything I order...always great. Like George, I like it HOT and SPICY. No matter what you order, you get quality -- not authentic, but it is what it is. Whether you get a Chinese Chicken Salad (adore), Sweet & Sour Soup, or the Lemon Chicken -- it's consistently good. ========================= Location specific - Sherman Oaks ========================= It's the forgotten stepchild of the chain. Around the corner and away from the main courtyard, it's not near the ZGallerie/Cheesecake/El Torito Grill area, but further down the way. If you come here before/after a movie at Arclight (love), they'll be sure to take care of you (if you're in a rush).
(4)
Annie N.
my first time at a PF Chang! Whaaaaaat, but seriously. The Sherman oaks location valet parks and it's in a nice shopping area. The service was so so. We actually joined our party late and when we got there, their drink orders weren't even out yet. We then had to flag someone down to order food and then flag them down again to turn off the AC because it was so cold! It was 60 degrees outside this particular Sunday and they had the AC on.... Food was good. I loved the pad Thai and the crunchy shrimps. The tea selection is amazing
(3)
Olesya Z.
Real bad service took too long to bring food rice was dry I have bin too many PF Changs but this one was the worst
(2)
Payam s.
Solid place. Parking sucks not a fast takeout or even dine in place. Food can be either really good or bad, mostly averge +. Very clean, staff is amazing now, they have stepped up from 3 or 4 months ago.
(4)
Tiffany G.
I go back and forth with 3 or 4 stars why because the food is a 4 and my experience is more like a 3 when I'm there. This trip, we went for an early dinner on a Sunday night. Got there about 5:30 - a 15 to 20 minute wait...hmmmm that is odd as the restaurant was practically empty. When our little buzzer went off we went up to the hostess station. She smiled, but didn't say anything. My friend stood there for a few minutes waiting for her to say something...but no. So my firend said, "I think our table is ready". The hostess said "yes" and we all stood there. Eventually a waiter/host came and got us and took us to our table. He was great. He alerted us to the special menu and even got me some wooden chopstix (the new ones are too slick for me). Our waiter was very nice. He took our order and off he went. We had "the usual" pan friend dumplings (vegetable), spring rolls and brown rice. I ordered the new special beet salad - very good! I put up a picture. They forgot our rice and it took a while to find someone to get rice for us (not sure where our nice waiter went). I ordered decaf coffee...it was cold - bummer. The food was good as usual. Know before you go.... 1) it can be REALLY CROWDED, there is a small bar area on the far side of the restaurant if you want to get a drink while you wait. 2) you can get wooden uncoated (not slippery) chopstix - just ask 3) they have lots of vegetarian items 4) they validate parking so take your ticket with you (however, if you are going to the movies, validate there as you get 4 hours instead of 2)
(3)
Brian B.
Doesn't matter if the food is ok. I got a soup and a coke togo. First of all, they gave me my coke right after paying... For 10 minutes it was just sitting in a togo cup- ice melting. Then when I got my soup, I asked if there was a spoon inside since I was gonna eat in my hotel room. Yes I could have called room service but it's what the waitress said. She said they are out of spoons (which they should have told me in advance). Then she just stood there. So I asked if there is anything else and she offered a knife! Then when I explained I don't think I can eat a soup with a knife, she just said... Then sorry! What makes me even more mad was that she was being so ditzy and smiling like thats none of her problem. Any retail store should have an excellent customer service so should not be representing the owners hard work.
(1)
Jose R.
The food is always satisfying, not authentic but great flavors! The Chilean Sea Bass was buttery and flaky- the orange shrimp was a little rough but satisfying! To my surprise, the asparagus was the highlight of the meal ! Great place to hang out and have a drink- martinis were smooth!!
(4)
Robert D.
Garbage. SALT, SALT ,SALT, AND SALT. Did I mention SALT? If you did a blind test between the beef, chicken and shrimp you would not be able to tell the difference. Shocked and horrified this establishment is still in business. One of the worst eating experiences that a party of five has ever had not to mention the wait of 45 minutes for our food. Management eventually stepped in but said nothing - no formal apology/ explanation or aknowledgement. He in fact went ahead and never returned but did comp (credit) us for the apetizers. It was like he did not want to deal with the matter 4-12-15 at 3.30 pm. The food was so bad and that Managment did not even show up later to check on our experience. F- The waitress disappeared and you could tell both from the body language of the manager and the watiress that they would rather be somewhere else than here. It was bizarre because they had a who gives a beep attitude if you follow me. They did switch our waitress with another waiter. We waited so much for nothing and and eventually told them that we were tired of waiting and were going to leave the establishment. Within minutes the food turned up. The food was not hot at all. It was actually horrible. It was prepared with so much salt and left waiting under the heat lamp for so long before the remaining dishes were prepared, not to mention it was awful. P.F. Chang lost our business for life.
(1)
Nojan R.
Pretty good food. We got the changs dinner for two. It came with like 3 courses. All the food was really goos. Only the wait time was really long. You can't really be upset because the place is packed. But if you want a good date without $ on your mind, this is the spot.
(4)
Jennifer N.
I went last night with my family and I have to say, I was really disappointed. When we got there around 6:15pm there was no wait, which was nice. We started with a california roll and lettuce wraps. The sushi was great, overpriced for what it was but definitely beat the wraps. WAY TOO SALTY! Didn't even finish it. Our food took forever to come out and it wasn't even busy. We ordered combo pad thai with chicken and shrimp and there were 4 shrimps in there. Not much of a combo. The lo mein was way too salty and the orange chicken was dry. The waiter looked confused every time we asked him for something and it took 30 minutes just to get our bill. We probably won't be coming back to this place. Service was bad and food was overly salty. Waste of money.
(2)
Jonathan V.
Hosts were not very good upset my wife tough with the girls 7 months and 20 months maybe we should not have brought them service was ok Food so so
(2)
Neerja S.
I've eaten at this location a few times and it's always been fine but this past Friday evening was unfortunately just plain awful. I get that it was a busy Friday night but I would think that a major chain like this would have been long prepared to deal with that. Apparently not. My cousin and I decided to kill the wait time at the bar where we ordered drinks a couple of appetizers. Our bartender was the only redeeming and person of quality that night. I wish I knew his name so I could give him the credit he deserves. He not only took the time to get our orders right but when we were called to our table, he was the only one who offered to help us carry our food and drinks - I'd also like to note that my cousin had sprained her ankle so one of her hands held her cane. Even then, the guy who led us to our table couldn't be bothered to offer us help - only our barman did. He is the only reason this review has a star - otherwise, this review would be in the negative if I could give that. Anyway, we get to our table where we sat for 30 minutes and NO ONE bothered to look at us, much less offer to get us water or take our dinner order. Perhaps they saw we had appetizers but you'd think someone would at least bring us water!!! Finally, I got up and told the host. The manager (I think since he was the only one not in uniform), apologized and said he would comp our appetizers. I said we'd already paid for those at the bar so then he said he'd "take care of us." Well, our server came out quickly after that and said, "Sorry, I don't know what happened. We thought the people at the bar were taking care of you." WTF?? Why would the people at the bar take care of people who are now sitting in the main dining room, and when we'd already closed out our bill there?!?! Anyway, we did get our food and our server seemed nice and ready to make amends. I left her the customary tip which I regretted about 10 minutes later. For reasons known only to herself, she'd taken our parking ticket to validate and hid it behind the bill receipts. I didn't see it obviously and we walked out. When I ran back to get it, she gave me attitude, saying in a rather rude tone, "Oh well, you left it in the bill folder." I just stared at her and asked the obvious: "Well, can you check to see if you still have it?" She did and have it back to me. Oh, and the kicker - absolutely NOTHING was comped on the dinner bill so the manager clearly didn't "take care of us." Will I be going back to this location? HELL NO. Will I be recommending this location to anyone ever? ABSOLUTELY NOT. Take the extra 15 minute drive at enjoy yourself at the Woodland Hills location where I heartily wish we'd gone instead, and where I usually go. The Sherman Oaks location is a complete and total mess, filled with rude and uncaring servers and managers who should be ashamed to say they're in the service industry. I don't know what "service" they seem to think they're providing but it's complete and total crap.
(1)
Daniel S.
Are you in need of a salt lick? Then this is your place. I've been to several locations over the years and found their food salty in general, but last night's experience was an extreme in over-seasoning. They have wonderful service, as to be expected from an upscale chain restaurant, and their vaunted lettuce cups do deliver, but I otherwise am over this place.
(2)
Nannette P.
The worst PF Chang I've been to. I ordered to go, when I got home, they gave me the wrong dishes. Never going back.
Overrated food, I cant even say its Chinese, not sure how to classify what they serve, its almost like an Asian fusion Cheesecake Factory. I go to Chinatown or Monterey Park for my Chinese food, and the menu here is nowhere near the Chinese cuisine I am used to.
(3)
Brenda R.
I'm not a big fan of this restaurant. Ordered the ribs the last time I was there and they were too tough to eat. Very disappointing. I enjoy the lettuce wraps, but I have to remind them to take off the junk they throw in to make them look fancy. Some rice dishes are good.
(3)
Adam K.
This is my favorite place to eat after movies and its a shame that the quality of this establishment has deteriorated to such blatant mediocrity. The prices have gone up, the ambience is dark and unpleasant, and the service is apathetic to say the least. What this place has going for it is the inauthentic Asian cuisine it so proudly serves.
(2)
DC R.
This has got to be the worst tasting Chinese food I have ever had. It's nothing but slop on a plate. I know excellent Chinese food because I was raised in Monterey Park and still live close enough to eat there. We've been here three times including the one in Burbank, because we were given gift cards, and each time is as bad as the last. So I would never pay to eat here. So why the two stars? The lettuce wraps and spicy tuna roll were good and the only things worth eating. I hope I never get another gift card from here. At $70 with tip, it is a waste of money. We'll keep our Monterey Park hangouts!
(2)
Maritza E.
The service here is always extremely amazing and the food is perfect! I absolutely love the chicken Lettuce wraps and Crispy Green Beans. I don't often come to pf changs but when I do I can always count on their great food and service to fill my belly!
(4)
Sandy S.
Came here on a double date. We ordered a few drinks. I had Lemon drop, and mojito....which were both great! Food was pretty good. When we aksed the waiter if he thought we had orderd enough for the 4 he said it might not be enough, so we ordered a couple more plates., We had so much food left, We could have fed another 3 people. Too bad we had a movie to catch,..we could have taken it to go.
(4)
Peter S.
Excellent food but miserable service. If you go on a weekend, expect to wait an hour at your table for your food and to be ignored while you wait.
(2)
Stephanie S.
Something going on? I frequently visit PF Changs - various locations. This visit was a bit of a disappointment. it was mid week and off peak time. The restaurant was hardly busy, yet service was slow. The chicken broth was extra salty and the whole meal seemed a bit off compared to usual. I often find customer service in this part of town to be a bit on the needs improvement side. My personal theory: all of these want to be actors who are making ends meet with a waiter job need to get over themselves and put a bit more effort into knowing how to serve a customer. Some of it might just be general lack of training. For example, when you have a table that is anxious to leave and has been waiting for their bill and a table of 5 ready to order DIRECTLY next to each other, you take the split second to hand the ready to leave people their bill before taking the full order of the party of 5. I will say the manager was nice and besides from the salt issue, food was good. BUT when did they stop making their pf changs sauce table side? To me, this has always been a signature WE ARE PF CHANGS thing. My lettuce wraps came with a pre mixed sauce that was way to spicy for me. Some of it spilled on the plate before I even had a chance to put it on. Now I am confident they would have replaced both sauce and dish had I asked, however after such slow service, I was eager to eat. Being a loyal fan of this chain, I will not give up on you PF CHANGS, but you have officially been warned.
(2)
Mariapaola S.
HORRIBLE service. Really small portions. Won't go back.
(1)
Doug S.
Big menu selection, good quality, fast service. The problem for us was a big party of rich people with no manners seated right near us. Noisy kids running all around the seating area, baby throwing silverware on the floor, etc. It's Sherman Oaks, so being in a restaurant with people whose money outnumbers their manners by a ratio of 8:1 is, sadly, common.
The experience here was not bad but it was unremarkable. I had a business lunch here (my colleague picked the place) and the place serves its purpose. The noise level is enough so that your conversation remain private yet low enough to remain at a manageable level. Food is what you would expect from that chain, good but unremarkable. Price are appropriate when you are on an expense account, service was professional and the dessert was good. Don't forget to get your parking ticket validated as the mall here charges for parking otherwise!
(3)
Diana M.
Good food not great but slightly better than average. Giving 3 stars for atmosphere and decor. Service was very slow and not attentive.
(3)
Chase S.
This was my first time to any pf changs restaurant and I must say I was very pleased, wasn't quite sure what to get but our waiter Myles suggested the honey chicken and I was very pleased. Definitely hit the spot and awesome service to top it off. The only thing is that it's a bit on the pricey side for the price compared to the food proportion but it paid off by being in a clean restaurant with great service. Give it a try if your in the area and are looking for tasty Asian food.
(5)
Chanana G.
Had dinner with my husband and daughter a few nights ago. First off, my cosmo from the bar was super delish!!!! We ordered Chicken Lettuce Wraps, Mongolian Beef and Crispy Honey Shrinp. The wraps were great although they provide a different, way too spicy sauce then they used to. When I mentioned it to our very sweet waitress, Taylor, she promptly brought the old sauces that get mixed at the table. It's was fabulous. The shrimp were great! The Mongolian beef was a bit over done and it seems they are adding a ton of onions now. I felt like the actual meat was a lot less then it used to be. All in all I enjoyed the meal. In a big busy restaurant like this, often the service is lacking. For once I did not have to ask for a refill of my iced tea and actually never was on need for anything since our server provided everything. That is,a major plus for me. I will be requesting the same waitress in the future for sure!
(4)
Caleb G.
The good here is good! the place is nice! service is good as well. So why only 4 stars ? Well cause it's way overpriced. The prices you pay for the amount of food they give you is not good. You can go many other Chinese places and get a much better deal. But other than that hey the place is great! loved it. I took some pictures of what we had but umm the lettuce wraps for appetizer so good i am sorry it just a picture of the left overs hehe. But i also took picture of the FULL MENU hope you guys enjoy and if it was helpful place vote thanks!
(4)
Jimmy C.
I've had plenty of authentic asian food coming from the 626 san gabriel area my entire life. Came here for lunch to try it out and I am not impressed. It is simply a glorified panda express. It's interesting seeing business people here dressed really nice eating kung pao chicken and orange chicken. It's just weird to me, sorry. But all in all. I did have a pleasant experience. Each dish though very ordinary to me, didn't seem very oily and felt a bit healthier than you would at a chinese restaurant. Service was great, and everyone was very attentive and nice. I have nothing against this chain, it's more a personal preference.
(2)
William W.
love love love pf changs- cone here often with tha gang!!!! the shrimp fried rice iz 2 die 4!!!!
(5)
Alexandra A.
Overrated food. Way too much sodium even when you ask to have your food prepared clean and no extra sauces.
(2)
Rhumano O.
Food was alright at this location... The thing that would have made it better would have been the service! Myself and my family were completely neglected. We will never come back to this location again.
(2)
Traci K.
Pish Posh! I'm sooo glad I didn't listen to these poor reviews! My family and I thoroughly enjoyed this PF Chang's! I barely like Chinese food, and I loved everything we had at our table. This was kind of on a fluke, because I was trying to surprise the fam and take them to Fuddrucker's only to be shocked that they closed at 9pm and not 10pm like the website said. After driving from Inglewood, we figured we'd better grab something. We saw The cheesecake factory and settled on that, but while walking towards it, there was PF Changs! I frowned at the thought, but my husband and daughter LOVE Chinese food, so I didn't want to be a party pooper. We were greeted by the host and immediately seated. James was our waiter and to make a long story short, he was great! From beginning to end! Drinks stayed full, food was brought out piping hot! His suggestions were on point! YUM! We had the egg rolls, the lettuce wraps, combo fried rice, Mongolian beef, chicken noodle soup, and the lobster sauce shrimp! All was PERFECTLY MADE! The icing on the cake was the manager Jesse, came over, introduced herself, personally thanked us for dining there, and gave us a little "welcome" gift! SO sweet! It's seriously the little things! We will be back soon to eat here again. A+++
(5)
Stephanie R.
Always satisfied their service could be better. Foods amazing love the green beans and lettuce wraps!
(5)
Mahogany C.
The bar staff is so friendly.
(4)
Mindy S.
Oh how I wish there was less than one star!!! Yesterday I got the 2 bills from the ER for our lovely NYE spent in the hospital with the worst food poisoning of our lives. EAT HERE AT YOUR OWN RISK!!!! We had your basics...Chicken Lettuce Wraps, Egg Rolls, Hot and Sour Soup and Changs Spicy Chicken. Not only is the food generally mediocre at best, but to get this sick from eating there is NOT worth it!!! It seems like an easy option while waiting for your Arclight movie, but try one of the other restaurants at the Galleria, your belly will thank you later. I should really send them my hospital bills and make them pay for it!
(1)
Alex E.
Not sure why there are so many bad reviews but I really like this place. It is nice and clean on the inside and the seats are comfortable. I really enjoy their spicy eggplant appetizer but my favorite dish is the Oolong marinated sea bass. If you like sea bass you will love this item. It is marinated in oolong tea and served with spinach. This one always seems to hit the spot. I definitely recommend this restaurant.
(5)
Jennifer D.
If you want authenticate Chinese food then this is not the place. Most of the dishes they serve here are too oily and they give me a stomach ache. The Oolong marinated sea bass is not too oily and tasty. It comes on a bed on spinach. It's convenient because most of the restaurants in the galleria are crowded except this one.
(3)
Glen S.
We came as a party of 13 and our waiter was a nice guy but the service and food was not very good. Several dishes were very salty. We ordered some dishes that had sauces and we did not receive until after we finished eating the food. Out table was not bussed very well. We ordered a child chicken dish that showed up 20 minutes into our meal. We were almost finished eating. The one star rating is because of the food mostly. PF Changs, it will be a long time before you see me again
(1)
Veeral S.
Very good food, especially their double pan fried chow mein noodles. Service was excellent.
(4)
Doggin L.
The food deserves 1 star. It is pretty much basic fast-food American Chinese fare (maybe a minor step up AKA - not made out of scary meat bits) but flavored with just as much salt/soy as possible to give it any sort of flavor. There is nothing dynamic here, really basic white-washed salty garbage. For less money in this city, you can get Chinese/Asian food that is 1000 times better. Everything tasted pretty much the same (tried a few diff dishes with friends). However the service was friendly (if not always the best). The only other good thing? Some of the signature cocktails were tasty - but not worth coming in for. Just another PF Changs in the greater LA Area that relies on location and the few mindless 'don't give a shit what I'm eating' diners who wander in. PF Changs def. belongs somewhere that its only competition is a fast-food Chinese chain that uses scary meat bits. At least comparatively, then, its better.
(2)
Rachel C.
This particular Pf Chang gets a three because their food is still delicious. But they have the smallest portions we had ever seen. Our crispy green beans were about a third of the size as that from Pasadena or Rancho Cucamonga...main entrees almost half the size. Our waiter seemed new. Nice, but we had to call him over to refill our drinks every time. They validate parking for two hours. We ended up having to pay for parking on the amount of time we went over (35 minute wait to be seated and waited a long time for food--at least the waiter acknowledged the wait before we did).
(3)
Jolie D.
My boyfriend and I went the other day for dinner and it was decent. The food was good, but pretty expensive, I though (3 stars), but the service was great (5 stars). We came in pretty late and most times when that happens, servers will give you attitude because you're holding up their night. Our server, Simone, was super friendly, not overly attentive but still got us everything we needed and was personable. Made us feel welcomed and not rushed at all.
(4)
Tom B.
We had a corporate meeting with 12 people in the private room in the back, and the service was fantastic! Food was great, and the price was in line with other restaurants we hold meetings. Nice job!!
(5)
Hilary C.
Ordered the sea bass served under veggies with brown rice and an order of the curried veggies as an appetizer. The curried veggies were great - delicious! The sea bass could have been better as it was really salty and not cooked to perfection. It's unfortunate they are not that passionate about their food. I guess this happens with large multi-location restaurants. I wouldn't go back in the near future especially at 24 dollars for the sea bass entree.
(3)
Pat P.
SERVICE IS HORRIBLE AND THE MANAGER DID NOT RESPOND TO OUR COMPLAINT. We were a party of 5 last night and celebrating a birthday. It was @ 7:30pm and the restaurant was about 1/4 filled. Our waiter Manuel took our drink and appetizer orders promptly. We told our waiter that this was a special birthday celebration, hoping for good service. After our drinks and apps were served, Manuel totally disappeared. AND I MEAN HE WAS NO WHERE TO BE FOUND. We waited for over 30 minutes and finally flagged down another waiter and asked him to get our waiter for us. We ordered quickly and were served without delay. Unfortunately, Manuel totally disappeared again. We were clearly finished eating and waited an additional 20 minutes before we flagged down Manuel and asked for the check and a few desserts. After another 30 minutes, we went to the Manager and told her that our waiter had disappeared on us the entire evening. Now we needed to leave and we still had not gotten our check or the desserts. Just then, Manuel came out with the desserts which we had to take with us. Manuel told us to put our parking tickets in with the bill and he would validate them. We were SHOCKED that the manager had not come back to our table, comped the desserts, or even apologized for the horrendous service. To top it all off, we got stuck at the parking exit because our parking tickets were not validated!
(1)
Polly B.
Probably one of the most ordinary lunches ever. We sent one appetizer- VIETNAMESE LEMONGRASS CHICKEN SPRING ROLLS--back. The WORST! The waiter had to send the manager over to have it taken it off the check. She was not gracious about it. The rest of the meal was 'eek, me thinks not.' Now we know why the restaurant was empty on a Saturday at lunch.
(1)
Jennifer C. L.
I went here last night for Date Night. We got lucky and got sat in their private party room by the window. Even though the content of the view itself wasn't anything amazing as it was just Sepulveda Blvd it was nice to be sat next to one where you had to option to look outside. This place was especially great because they had a menu dedicated for gluten free dishes. Plus, the service was great. We ordered the gf Philip's Better Lemon Chicken that comes with broccoli. It was so yummy! It had the perfect tangy to go with the savory chicken that was lightly battered with gluten free batter. Delish! We also ordered the Beef with Broccoli and that was good too, especially because the beef was high quality instead of the rubbery & chewy texture you might get at other places. I am a fan of PF Chang's Gluten Free Menu!
(5)
LDB C.
Not a big fan. Food portions are small compared to other Chinese places, in fact, almost double the size at $6-7 less per. Food is OK, but not mind blowing. You are basically paying for atmosphere, if you consider poor service "atmosphere". My brother ordered some egg rolls, and the first ones came cold, and the second ones were raw inside. Without even leaving the area, 2 servers were talking about the return. One said to the other, "he returned them a second time", and the other replied, "he's ridiculous", within earshot of the table which my wife and I heard. So unprofessional. We spent $200 dollars there. And what do the servers care? Do your job and keep quiet. For some reason, I used to think well of them, but I won't come back, unless my party wants to go.
(1)
Tripp J.
Stopped by with a buddy from out of town. Arrived just a few mins after Happy Hour but no worries...only 1 bartender who's some wannabe actor/model & should be cast in some Tweener movie....this tool is entertaining all the Cougars at the bar....after some long story and flapping his hands around he exits stage right & reappears at the other end of the bar to refresh another patrons drink order. Finally he sees us sitting dead in the center & said he'd be right with us. Eventually the next shift showed and I finally got approached by the BEST bartender ( and by now joined by another actor/model has been for his shift ) ( this took 15 mins-I was about to bail) and we immediately ordered out drinks & appetizer. Teen Wolf finally came over like a jilted lover to offer the lamest of excuses but I didn't even look up from my phone to acknowledge he makes a carbon footprint. The food is good and I like to drop in there prior to going to the Arclight but unless you're an Over 40 lonely Single chick and you want to be Wooed by Teen Wolf who gives you his floor show for tips-you're practically invisible.
(2)
Michael F.
Homerun! This was our first visit here and everything was perfection! From the hostess (do they still have that title or is it something new) to our wonderful and cheerful always with a smile Yolanda to the Manager Grant who stopped at our table to see how things were. Hat's off to the kitchen staff for the fantastic tasting food! The ambience was wonderfull as well. If there was one thing I can mention that my wife didn't like it was the lighting at the table. She needed to use a cell phone light to read the menu. As far as the dishes that were perfect were the appetizer of chicken lettuce wrap. The entrees of Orange Chicken, Mongolian beef and I had the Curry chicken. Thank you PF Changs of Sherman Oaks for making our dining experience a wonderful one.
(5)
Nora N.
I understand why it's a 3 star. Most Pf Chang locations are a hit or miss in regards to the quality and taste of the entrees but I have to say, this particular location is pretty consistent. Probably one of my favorite locations due to it's proximty to Arclight and good location overall. The service is usually pretty good except for this one time that our food had arrived and the server still hadn't brought plates and utensils to our table. But aside from that... I like this location. Order the mongolian beef, kung pao shrimp OR chicken, lo mein vegetable noodles and chicken fried rice - you won't be sorry.
(4)
Abigail D.
I'm waiting for my food as I'm writing this review...Worst PF Changs... Waited 45 mins for a table and the receptionist let other party of the same size before my party. After we were seated it took the waiter at least 10 mins before he even said Hi!!! At least acknowledge the people waiting on your table! The food isn't that special to wait that long! Don't ever come here only if you know the restaurants going to be absolutely desolate... Then maybe the waiter will give you any attention!
(1)
Felicia H.
Let me just start by saying the service I had while at this P.F. Chang's the two times I've been here was excellent. I had no complaints. The food, however, is a different story. I was open-minded to P.F. Chang's when I first ate here with my boyfriend as I'd never eaten at any P.F. Chang's in my life and I don't believe I was biased against it. I first ordered the Mongolian Beef and it was very bland. I was quite underwhelmed. My boyfriend, who loves P.F. Chang's, also agreed with my assessment. I may have also gotten some fried rice which I thought a non-cook like me could have cooked better. The second time we ate here, I got the Kung Pao Scallops. It was okay, but much too salty and not enough good taste for me to enjoy. I wouldn't get it again. My boyfriend got his favorite crispy honey shrimp which was actually pretty tasty. In all, I couldn't believe we paid just over $50 for two okay-mediocre entrees and a lacking-in-taste appetizer. You can get much better Chinese food elsewhere. The only reason why I could justify having paid such a hefty price for such mediocre food was the restaurant's interior design and high rent. It's a nice place, but the food could be so much better.
For reasons unknown to me I was actually quite excited for our Father's Day dinner at P.F. Chang's. Unfortunately for me, the only lasting memory I was left with was food poisoning. Admittedly P.F. Chang's has a very modernly stylish ambiance; with dim lighting, provided by large ring-shaped lights, and asian-inspired decoration in the form of statues and paintings. However the decoration isn't able to distract you from the poor service. Interestingly though this is one of the few instances where the service was poor due to its absence, however, as opposed to some sort of negative interaction. Upon entering we informed the hostess of our arrival, as we had a reservation, and headed to the bar. Before our drinks were even made our table was ready, and shortly thereafter we were sat. To our dismay, we sat unattended for 15 minutes before flagging down a server. Realizing the error of their ways, one of the managers took care of our table for the remainder of the night--providing rather good service. The food was quite good, which I expected considering the rather high prices. We ordered a varied assortment of appetizers and entrees that were all well portioned. Everything was flavorful, and provided an interesting spin on your usual (Americanized) Chinese meals. This wouldn't be my first choice for Chinese food (I'm more of a mom 'n' pop Chinese place type of guy anyway), but after spending a miserable night/morning it is now my last. I will probably give P.F. Chang's another chance though... at a different location.
(2)
Susie K.
P.F. Chang's is a place I go to when I need to grab a quick bite to eat. I've never ever left the place and thought, man that dish rocked. I feel bad saying this considering service is almost always great and it's not hard to get a seat. All their dishes need to reduce the amount of soy sauce/sodium more. It's so freaking salty. I felt like I had the ocean in my mouth. Their ahi crisp appetizer should be taken off the menu. It was so bad. The fish was not fresh at all, tasted dry/stale and in the one place where it could have benefited from some sort of salt, it was lacking. I couldn't eat more than 1
(2)
Nancy R.
This was the worst dining experience ever! I gave one star for the waitress and some of food. We are avid PF Chang customers BUT this particular location needs to empty the place out and start again! The management is less than competent or skilled in dealing with the customer or issues. We were made to feel like criminals after complaing about one poo pah after another including receiving someone elses credit card!!! This is usually a spot we gather when we are all in calif but that def wont be happening again I assure you. Having fam members in the biz they were absolutely floored at the poor management of the situation as were we all. As I said we are frequent visitors to all PF Changs whereever we are but doubt we will be eager anymore but one thing for sure we def wont be back to this location! Sad sad sad. Corporate you need to seriously look into the management of this location. Understand you had even been there earlier on the day we were there .and even you found issues. What a shame.
(1)
Shelby C.
We stopped in here last week because we just came out of the movies and it was convenient - remembering eating at another location years ago and really liking it. I guess we were kind of disappointed. The ambiance is beautiful and the servers were super super nice and tried hard. The food was not great. I even found a hair in my food - I did not say anything. They did make a mistake on our check and corrected it - but we had to wait 20 minutes for that to happen. They did give us a coupon off for our next visit - which I do not think we will use.
(2)
Jeff G.
Maybe it's because I always get my food to-go but I never liked any of my lunches here, even when I eat "unhealthy" by their menu standards. However I always take my lunch to-go from other restaurants but it still tastes pretty good.
(1)
Mark G.
I've liked PF Changs for many years and eaten there in probably 10 different states. I rarely ever give bad reviews. My experience at the Sherman Oaks location last week was terrible, and i don't say that lightly. Waiter was completely absent minded. Forgot everything and had to be reminded. Food just isn't the same as it used to be. $17 shrimp dish was pathetic, absolutely embarrassing for them. Tiny portion of bay shrimp sized shrimp. The waiter apologized for the portion being so small and said i should tell the manager. All in all, while i used to love this chain the quality and portions and prices and service simply sucked. They lost a former big fan for life.
(1)
Vick M.
I was craving for my favorite dish and I decide to try this place...well,the chicken they gave me was really dry. I've had kum pao in some other china places and the meat is always soft and juicy...didn't like it.the waitress was really kind, great service
(3)
Michael B.
3.5 stars just a pretty standard chain restaurant. Pre-FixePre-FixePre-FixePre-FixePre-Fixe lol but that's where it's @ my friends! Changs chicken is ok, beef & broccoli better IMO. Service is standard and quality of the wait staff with this chain various by location...this is place has solid service. Bartenders at the bar are cool and the bar is a better place to hang out while you wait for a table than on the couch by the hostess desk. Fellas don't take'em here for Valentines day but sure swing them by for some good americanized chinese food on any other random day, heck most will like it ha!
(3)
Justin L.
Nothing spectacular. Just a standard PF Chang's. Well you all know what to expect when you go to PF Changs and this venue is no different. We went with a group of four, and the food was okay, but nothing worth noting. The appetizers were a bit disappointing here though, the lettuce wraps are normally better. Other than that, just the same as any other.
(3)
Donna G.
Lunch on a Sunday afternoon at PF Changs with a friend. We split the calamari which was very different. The calamari almost resembled french fries. I even made a comment "This is a little like french fries". So I don't really think I liked it. I ordered the Shrimp in Lobster sauce lunch special which was very good, and I thought reasonably priced. I was glad to see they offered lunch specials on the weekends. It was just the right amount of food for lunch time. Our waitress was very nice and made sure my ice tea stayed full. I would definitely go back to PF Changs for an afternoon lunch, and I would like to try some of the other lunch specials on the menu.
(3)
Bella S.
I really feel like this place deserves 2 stars but I'm being nice. So this review is not towards the waiter as he was great except it would take a while in between checking our drinks and such. It's for the overall experience. Got there and it wasn't that busy and was told it'll be a 5 minute wait and that's pretty accurate as we were seated a few minutes later. So the first thing I noticed when I sat was the greasy finger marks all over my plate? umm, eww. Whatever. I switched plates with the one next to me. The portions seem to be getting smaller while the prices keep going up. I ordered chicken lettuce wraps and we were 3 people and literally were given like 5 pieces of lettuce. I don't know, the overall experience was not pleasant like the one I receive at the Pasadena location which is the one I usually go to. I don't think I'll be back here.
(3)
Sophia C.
So with a guialo of a husband that wanted Chinese food, but not the hardcore shit, we walked here after a long day of work from our respective jobs. We went straight for the dinner for two fixed price meal, ~$40 which included choice of soup for each, one appetizer, 2 entrees and a shot of mini dessert. The hot and sour soup was nothing to write about, nor was the egg drop soup. Being asian...those soups are clearly for the "non-asian" clientele. Now...the lettuce wrap appetizer...was actually quite good! The hubby wea leary of it...and ended up being eating most of it, even when we ran out of the lettuce and just ate the meat portion. Seasoned just right and came out piping hot. That's not bad PF Changs. Entrees turned out to be a B grade. We ordered the orange chicken (hubby's choice) and Mongolian beef (moi). Orange chicken was nothing spectacular...but the Mongolian beef was pleasantly surprising. It came pretty damn close to authentic Mongolian beef that you'd have at the hardcore Chinese restaurants through SG Valley: seared outside, juicy inside with a hint of peppercorn. I loved that it came with green onions, the husband doesn't eat it...so more for me! Mini desserts were the great wall of chocolate and tiramisu. Meh...the sweet topped off a not too shabby meal. I'd give 3.5 for the meal but it gets the 4 stars for the great customer service we received. Guess towards the end of the meal, our waitress was refilling out waters when she accidently spilled some water on my purse. I didn't bat an eye, but I guess she's done that before in the past as she was horrified of spilling water on my purse the she kept apologizing. I kept saying no worries, it's friggin' water? Poor thing even went to her supervisor...who then marched up to our table to see if everything was ok with the purse. Checked again, just water, didn't destroy anything. The manager stated that due to the accident, he was going to comp the large sake we had ordered. Pssh...freebies? Sign me up! Paid the bill and got yet another apology from both the waitress and manager...and go handed a free complimentary appetizer coupon the next time we swing by. Wow...I would never have expected such corrective and prompt customer service from PF Changs. I might have to change my mindset of the place where my guailo husband and the most americanized taiwanese brother in law thinks this franchise serves the BEST asian food ever. I won't agree there, but PF changs does provide one of BEST customer service I've experienced anywhere. Yes, I shall be returning :D
(4)
Kristin H.
I visited this place on a date. Cute date, but would you really take a Chinese woman to an Americanized Chinese restaurant when she's used to real Chinese food? Maybe. In any case, I ordered the SHANGHAI SHRIMP WITH GARLIC SAUCE but with Scallops because sadly enough, this is one of the only dishes that comes with vegetables. Awkward much. My date ordered the Mahi Mahi because it came with Cilantro rice and apparently, he's obsessed with Cilantro rice. The food was okay... they have regular white rice and not Jasmine rice, which is awkward for an Asian restaurant, but typical for an Asian-American restaurant. Our server was great.... For dessert, we ordered the single portion of chocolate mousse. It was good... though again, something I could have made on my own. My date loved it, though. haha All in all, a decent place, nice ambiance, and a semi-decent wine selection. We tried the Santa Julia, "Organica" Mendoza. It was nice.
(3)
Venus M.
So I haven't eaten PF Changs in about 7 years simply because my mom wore it out! My best friend had a gift card and wanted to go for a little late night happy hour...so I agreed...I mean happy hour drink are just that...HAPPY. lol. Upon walking in to this semi-dead restaurant at 10:30 p.m. on a Thursday we couldn't find a hostess...I mean we walked into a more private part of the restaurant for couples tables (with a cute view btw) and there were employees in there rolling up silverware who did not offer to help us but simply stared at us until we walked away. NOT a good first impression. One star taken away before we even get seated. Next we decide to just sit at the bar...and THAT'S where the night began. Our bartender Danny was AMAZING! I mean he was ON IT! Checked our i.d.'s, took our order and told us in advance when happy hour was over, when he would be taking last call and even asked if we had certain preferences regarding food so that we were aware of the animal contents in it. Wow! The food starting coming in the most perfect wave because they brought items out as they were ready...not luke warm and all at the same time. All the food runners, bussers and barbacks were super friendly and helpful as well...honestly we felt like two queens up in there! Whoop whoop...that's ALWAYS a way to get a girl to come back. The food was good too but honestly even if it wasn't...I would go back anyway because the service was just that great! I actually had a good time!
(4)
Michael A.
Service sucks, but the managers make up for it. I got a numbskull server but the manager Andrew Jones was awesome and provided top notch customer service! The food is always good.
(3)
Ashley T.
I don't usually like to write reviews on chain restaurants, but I guess this one deserved it. My boyfriend and I went to a movie and decided to have dinner beforehand. I guess the summer crowds are here now because every restaurant but PF Changs had a 40 minute wait. We were hesitant, but decided to eat here anyway. They now have a dinner for two for 40 dollars which includes an appetizer to share, two soups, two entrees, rice, and one large or two mini desserts. I have to admit, it was a great deal! The food itself is mediocre at best. It tastes mass produced and something just a minor step above Panda Express (I hate Panda Express). The one redeeming factor was the dessert. We ordered the banana spring rolls (for an extra 1.25) and it was amazing! It came with a great sweet ice cream, fresh fruit, caramel drizzle, and the actual spring rolls were great. I would go back just for the dessert! I also have to mention our server, Sonny. He was awesome. He seemed a little overwhelmed (it was insanely busy), but he kept his composure and made sure we had everything we needed. If only the food were better it would get more stars in my book.
(3)
Levon B.
Went in for a quick lunch. Server Mark was great, food came out quickly. Food was delicious, service friendly and helpful. Will definitely come back
(5)
leeza p.
I made a reservation with Grant for my daughters Bday dinner. He was professional, friendly and it was quick and easy. Our party arrived at 6pm on a Saturday night, restaurant was busy but our table was ready and we were seated quickly,no problem. Our server was Amanda and she was EXCELLENT!!! We had our drinks served quickly, our order was taken and food was served promptly. She kept our drinks full, she handled the table with ease! With a party of 15, she took care of us top to bottom the entire time, not one single mess up. Food was hot, and everyone commented how great the food was, and was served exactly as we ordered it, checks were separated by groups and again, not one mistake. She was awesome !!! This was our first dinner party at Pf Changs and we will definitely be back and recommend this spot to others! GOOD JOB AMANDA AND PF CHANGS!
(5)
Christopher F.
I'm instantly suspicious of anyplace that uses the word 'fusion'. Not so for Changs. I haven't had a bad meal there and the portions are good sized. The service is good and quick to be helpful. For sodas and teas nobody needs to ask for a refill because it's there before you've finished the one you're working on. Lemon chicken dumplings Crab wontons Mongolian beef Sweet & sour chicken... I'm making myself hungry .... The list goes on, but this is good stuff, guys. Reservations are always a good idea, but expect to wait 10 to 15 minutes longer. To off set that, though, you won't be waiting long for your meal. It's an open floor plan so it's going to be noisy, but that just everyone is having a good time. Beastly advise: They're part of the Sherman Oaks galleria so parking is not a problem. They do validate, but as the hostess told me, if you're planning on going to the Arc Light theater then get your ticket validated there. For unknown reasons Changs doesn't validate as long as Arc Light.
(4)
victor t.
I come here for The Ginger Chicken great dish service is good and is perfect for lunch after your workout .
(4)
J S.
Food is good but service is slow. We went around 7pm on a Sunday and despite the numerous empty tables were told it was a 40 minute wait. It took 50 minutes to get seated and we learned that they were understaffed for the night. We waited for service and waited for food. At least the food was tasty and the staff polite.
(2)
Renae B.
Its ok. I loved the Mongolian beef. But the Sweet and Sour chicken was really soggy. Flavor was ok though. I love the atmosphere but the food wasn't amazing. It didn't snag my interest enough to want to go back.
(3)
Cat C.
HI love P F Chang .... Wonton soup, Mongolian beef, t best I had ever had b4. T food is 5 star but t service is 4, So 4.5 is my score... For sure coming back.....
(4)
Linda S.
Typical PF Chang. Parking is somewhat of a hassle. Like their vegetable dishes. Recommend the eggplant, green beans and spinach.
(3)
O O.
this particular place... well, its a hit or totally miss. the service is not consistent. thank gudness the ppl i take are nonchalant. i woulnt recommend this place not unless your around the area. the next time i come here ill probably order to go... before i go watch a flick. i gave it some stars because its clean and it looks new. the food is ok for americanized chinese cuisine.
(2)
Samantha L.
Love love the Chicken Lettuce Wrap!!!
(4)
Alex M.
I tried different locations of this place hoping this was just a fluke. Nope, all of them have the same horrific problem. The food is just awful. I love chinese food. This is how bad the food here is......I'd rather go to Panda Express than here.
(1)
Eric R.
I don't usually go to chinese because i'm afraid of whats in it. This place is my favorite chinese place. The mongolian beef is great along with their vegtable fried rice. they have a really good chicken noodle soup that I usually get in the wintertime and add some brown rice to it. Its really good!!!
(4)
L H.
Service as always slow.. Waited for 5+ min just to get water.. If only I didn't love their Mongolian beef, chicken lettuce wraps so much. Sad part was the restaurant was not busy.
(4)
Jonathan W.
I'm usually not that into chains, however if you're a vegetarian, you have got to love the tofu at P.F. Chang's. Crispy on the outside and creamy in the middle, it's amazing! The service here is also really good, you can't make it halfway through your drink without them bringing you another one. And our little one kept dropping his spoon, yet within seconds he'd have a new one. So if you have friends who just MUST eat at a chain, then this is a good option.
(3)
Michelle M.
Well PF Changs are bastards who held my friends and I hostage this Saturday night! We get there at 6:45pm and ask for the wait to which they clearly answer "30 minutes". We agree to get our name in and take a seat for what seems like a long time. My friend goes to check on our name after 35 and the hostess says that she doesn't know who gave us wrong information but it would be another 20 minutes. She was present during the first conversation with the other host by the way. We return to our seats for another 25 minutes and my other friend decides to check. We notice the lobby has now filled up and she is told that a bunch of 730pm reservations arrived and we would have to wait another 30-45 minutes. They had already held us hostage for 1 hour and now they want us to watch 20 parties walk in and get seated before us. If I wasn't a lady I would have said a few choice words but instead my group headed to Arc light movie theaters who took great care of us and sat us right away. Shame on you PF Changs, you have no right to treat people this way.
(1)
Nikki M.
Went to this P.F Chang's for the first time to have lunch with my friend. All I can say is The food was delicious but...I've definitely had better service. After we were seated, the water we asked for never showed up till after our drinks and food. And even then it took at another 10 minutes before the waitress brought the water. We were halfway through our meal, before she came to check on us to see if everything was ok. And then she didn't even ask us if we needed a refill on our drinks or automatically refilled them. I hope this is a random incident and not the kind of service they give all the time.
(2)
Miguel G.
Really just come here for their lettuce wraps/ drinks/ banana spring roll desert (must have). Good service, but if I'm really in the mood for Chinese food rather drive down Ventura Blvd and go to Chi Dynasty.
(3)
Jamie K.
This place is great! The service was AMAZING. The food was good and their agave margarita can't be beat. It's a bit pricy, but a fun date place for sure!
(5)
Tahura B.
Edward, our waiter was amazing! He served our party of 18 really well! Very courteous and efficient. Food was okay. Very salty for my taste. But 3 stars go to Edward and the ambiance. Nice. MAYBE I'll go there again.
(3)
Emily D.
Recently I had been loosing faith in PF Changs. I order takeout from here sometimes since I work across the street. It's usually mediocre at best. Then, last Friday, my husband and I headed over for a sit down lunch. This was my first time sitting down to eat at this location. We ordered Mojitos (the plain ones not the pear) and some Vegetarian Double Pan Fried Noodles and Vegetarian Fried Rice from our server Taylor. The Mojitos came, and I was in love. It was one of the best I've had in a long time. And I'm a sucker for sugar around the rim of a glass, so I was a happy camper. Our food came out pretty quickly, and it was delicious. Right out of the kitchen is really how this food tastes the best. The veggies were still a little crisp, definitely not overdone, and the sauce on the noodles was not overpowering. I will definitely be coming back to eat in again, but will probably stay away from the takeout.
Dirty plates/cups... We went for a late night Saturday dinner. The hostess was a young unpleasant girl who didn't care to be there, and the waiter was just the same. I guess I can't blame them because it was 11:00pm (they closed at midnight). All the plates and cups were dirty - they felt gritty, as if they were just rinsed and left to dry. I even picked off particles from our water glasses and our tea cups (inside and out). The plates felt like they had sauce residue on them (i.e. sticky residue). It was... disgusting. When I asked the waiter why the plates were dirty, he replied, "Ya, that's kinda just how they are...". SERIOUSLY?? Are you kidding me? We're eating off these plates. He should've just apologized and replaced them... Anyway, he brought us new plates, tea cups and water glasses, and they were still dirty (except my tea cup which was warm, as if it was just taken out of the dishwasher)... The server's shift ended, and the server that took over asked how everything was, and I told him about the dishes/cups, and he replied a little more professional with this - "Yes, sometimes the soap leaves that residue, it's a really strong soap and sometimes the plates come out like that." Too which I replied, "But I was able to pick off what looked and felt like food particles...?" He then replaced the tea cups, again. And the food was mediocre. Not going back to this location ever again, and probably not going to another P.F. Chang's. We both felt like we ate an unsatisfieing and unhealthy meal.... probably because we did. The little mom and pop Chinese restaurants in L.A. are so much better, and the service is much more friendly and warm. Thumbs down.
(1)
Blaine S.
Wonton soup was awesome, wish I had ordered a bowl instead of just a cup.
(4)
Alice L.
This place has very beautiful decoration with okay service. The food is worse compared to local Chinese restaurants. But i do love their choco cake. yummy
(4)
Kristen L.
The main photo... that's not even a picture of this place... strange. Anyways, I always have a good time here. The bartenders are always really cool. They make me good drinks, and gave me a few free shots. They won me over. GREAT bloody marys... only $6.00 too!
(5)
Vicky Z.
I visited this PF Chang's with my family for lunch. There were a lot of different lunch items on the menu, but the orange chicken only comes in the dinner entree size?? Strange, but true. I ordered the orange chicken, the others had lunch entrees of beef & broccoli, honey crunch chicken, and a pepper steak lunch. Everyone enjoyed their meals but it was nothing spectacular.
(3)
K L.
Did not have a good experience
(2)
Laura M.
Food was good. Had the kung pao shrimp which was very good and the ginger chicken with broccoli which v was also good. We had the chicken lettuce wraps for an appetizer which was yummy. However, I am giving the service only two stars. We were seated before two other tables and received or plates last. I had to get the writer's attention more than once to come to our table. He seemed to be very observant with the other tables. Mind you, there was only two of us having dinner. I don't know if I would come back here due . The service.
(3)
Brian C.
Never had a desire to go here but we received a gift card and decided to check out the store in Sherman Oaks. Went in on a Sunday around noon which was perfect timing. Within the hour the place was packed. We lucked out with a cozy both and enjoyed a great meal with great service. Ordered the 5 course family meal with the lettuce wraps, Kung pau scallops and orange peel chicken. All very good. Honestly, overall we were disappointed with the fact we did not have veggies to go with the meal. It all seemed very fattening. Probably not our healthiest meal. Left with some new york style cheesecake that was tasty. Don't see us coming back but certainly would recommend P.F. Changs to anyone looking for a nice professional atmosphere for a business dinner or lunch or a family looking for a predictable meal garnished by some pretty good looking drinks, waitresses and serverers and a hippish Chinese vibe. One loud Hoot for service, creativity and style. No hoots on Chinese.
(3)
Marci C.
Never have any problems here. Foods always good, drinks are always right and I never complain about the service. Usually have Glenn take care of the hubby and I and he's the go to guy behind the bar! :)
(4)
Iris G.
This is a yet another review that states this is a chain restaurant that serves very Americanized Chinese food. Blah blah blah, the food is good if you know what you're getting yourself into by choosing to go there. I will say, they do have a pretty efficient system going on with all the bussers/waiters systematically wandering around. One guy took out drink order, one guy took our food order, same guy brought out our food, new guy took away all dishes, and then original guy brought the bill. Um...that's a lot of guys for a table of two.... The pan fried dumplings were good, I liked that they were nice and juicy and had that perfect amount of 'crust' for being pan fried. I also appreciated the fact that they didn't use the thick, doughy wonton skins to make the dumpling. There's nothing worse than a doughy dumpling. However, I was kind of sad that there are only 4 dumplings that come out in an order. A perfect amount for me, but my boy was sad that there wasn't a dumpling for him to snack on. My fella had the sweet and sour chicken, which surprisingly, the chicken was nicely fried and moist. Alot of places out here I've found just overfry the hell out of the chicken. A smaller portion size came with this also, but I do think that overall, it's okay, because America is way too obese and 923872395 servings that come out in an order definitely are a reason toward the obesity. I'd go back, but only at someone else's suggestion.
(3)
Allen K.
Everything here is an appetizer. It might as well be called a Chinese tapas bar cuz nothing in here fills an average American's stomach. Hell, not even an average Kenyan marathoner's stomach cuz they just don't give you much. and I can't even say that the entrees at least tasted good cuz they don't. Everything, I mean, everything here taste salty. You don't smell any of the Chinese flavors in any dish - this is a Chinese themed restaurant and not a fusion place, and the only thing I notice is salt and soy sauce. The food comes out slow - we waited 40 minutes for lunch entrees - seriously??? for lunch???? people work, you know! Finally the appetizer, I mean, entrees are rather expensive, perhaps to pay for the nice decor and location. The ice tea, by the way, tastes good.
(2)
Brashy B.
not a bad spot and good reverse happy hour good bang for ya buck
(3)
Mesrop A.
So we got here about an hour ago, got our drinks first thing, after our appetizer, but we have been waiting 35 minutes for our food to arrive, finally got here, not our waiters fault at all but watching the cooks Goof around rather making food takes away the 5 star and it's not even paled in here... But I must say the food is wonderful....
(3)
Maryam R.
It's always tough to review the big chains. So, if you like PF Chang's, you really can't go wrong here. I personally like the Asian-Fusion thing they've got goin' on and I never feel ill after I eat at any location. It can get expensive but I think it's worth it for tasty food. The service here has always been great for me and this is always a spot my friends and I consider when we're lookin' for a grub spot. Here are some of my favorites in case you care: Crab Wontons (nobody makes them better) Orange Peel Beef Mongolian Beef Kung Pao Chicken, STOCK VELVETED! (that's how you know I'm a regular) Crispy Honey Shrimp Garlic Noodles (Yummy!) The sauce they mix at your table for you (love to put it on my brown rice) One thing I will say is that I don't get why the Lettuce Wraps are so popular. I just don't think they are very flavorful.
(5)
Jessica H.
Let's face it. PF Chang's your time has come and gone. This particular one needs a lot of work. I've been to several here in LA and this one, like many, needs a lesson in proper cooking technique and sanitary food practices. I've gotten sick here, had family members get sick and my fiance has also gotten sick here. And on more than one occasion. We will not be returning. Let's just say third time was the charm I guess for learning our lesson. Service has always been more than adequate, which was the reason why I even bothered giving them 2 stars. It's not the servers fault that the management can't keep an eye on the people in the back and make sure they wash their hands and follow proper safety precautions. I really hope that someday this place can get it's act together in the kitchen.
(2)
Christina P.
Food is amazing bottom line. Service is good too. This is a great place for a date or hit up the bar for more of a relaxed & casual atmosphere. Highly recommend the lettuce wraps & Seared Ahi Tuna to start! The only issue with regards to this particular location is the parking. Allow yourself enough time to get there & i'd also recommend making reservations as well. For 5 stars go to the Thousand Oaks location. Enjoy!
(4)
Megan B.
Double pan fried noodles with chicken, Sichuan-style asparagus, Chang's spicy chicken and a shit ton of beer. Period. Besides the usual Galleria ridiculous Friday/Saturday night wait, this location is badass. They have plenty of good looking servers to stare at if you need to pass the time and I can never complain about the service. One night we even ate at the bar instead of waiting for a table and the bar staff were very accommodating. They have a full bar with a handful of beers on tap so if you like a little (or in my case, a lot) of drinky with dinner you need not worry - PF's has got you covered. I don't even find it necessary to talk about the food because if you don't already know that PF Chang's has bomb-ass Chinese food then there must be something wrong with you. The mini desserts are tasty and a great size for just a little something sweet after dinner. Did I mention the full bar with beer on tap?
(4)
Liz B.
Came here on a Saturday night. Knowing how crowded it gets after 7 we came at 630. Had reservations so we were seated immediately. Like most restaurants in the Sherman oaks galleria it seemed as if their AC was down because it was HOT. The waiter was really really nice. The so called manager was greeting tables and completely skipped us! Really? The food wasn't as good as panda express that's for sure. Wouldn't go there again. I've have better experiences at the changs on Beverly hills.
(2)
K S.
Honestly, the place probably has the BEST service in the valley. Every time I go there, the staff, from the host to the waiter to the manager deliver exceptionally excellent service. The last time I went there, it was for a birthday with some of my friends. The food was great, the atmosphere was great, and the service was just the icing on the cake. Speaking of which, you have to try their 8 layer chocolate cake. It's definitely bit enough to share between 4 people and it's just delciousness on a plate. Especially with long lines and waits at Cheesecake Factory down the way, this PF Chang's is for sure a better bet.
(5)
Kim H.
We go here for the happy hour. Great prices and the food is great for the price. Happy lasts until 6pm though. Otherwise this place is your run of the mill Americanized Chinese food. This location is situated in the middle of the Galleria and has a great outdoor setting. So for those nice summer nights it is nice to have a place to chill where your kids can run around outside in an enclosed area.
(3)
Marcia P.
I went here last week. I have been several times before, nothing too special. However, my experience last week warrants a review posting. Our service was wonderful. Kurt ("like Russell not the Captain") was our waiter. He was very courteous, sweet, and cute. The Crispy Honey Shrimp is the bomb. My friend had the Mishu Chicken, but without the Hosin sauce. That sauce tastes like poison. Then our waiter Kurt brings my friend and I out two small sundaes. (it was mentioned in conversation that I celebrated my birthday last week). So sweet. The manager was great and courteous too. I would have given them a full 5 stars, only if they bring back the Lucky 8 dessert. lol
(4)
bad b.
I have finally figured it out why PF Changs remains in business. It's definitely not for their food or service. They remain in business because their location is great. Cheesecake Factory is overrun with reservations and PF Changs is the last resort.
(1)
Robert B.
Ordered to pick up on a Tuesday night. it took them 15 minutes to hand me the food that was sitting on the kitchen counter! The whole phone order process took me about 1 hour! I won't order from them anymore!
(2)
Eralyn S.
I've been to numerous P.F. Chang's around L.A. It just so happened that me and my husband were craving for their chicken lettuce wraps while we were at The Galleria in Sherman Oaks. As we went in, reception was ok. We opted for patio seating so that my 23 month old could enjoy the view of outside. We were directed to our table and was given a high chair for our son. I looked at the high chair in shock because it's the dirtiest black plastic Rubbermaid high chair I've ever seen! I am the type of person who would understand that not everything could be maintained well at all times but the part that was annoying was that the hostess did not even look bothered by the dirty high chair and is expecting us to have our son sit on it right away. We couldn't get settled yet, as we were standing and waiting for someone to at least offer to wipe the chair... I really felt like leaving the restaurant that instant when another restaurant employee was walking by and asked if everything was ok (I'm not sure if he's the manager). I told him about the high chair and it was nice of him to have it replaced with a decent one, I'd give him the props for that. The gesture made us stay... although we regret that after receiving the slowest service ever. Our waitress needs to get classes on "Time Management 101". She's nice but she can put you to sleep. Happy me? I don't think so.
(2)
Janet Bellydance B.
While this place is not REALLY chinese food... it's good enough and curbs the craving. I ordered their honey crispy chicken which comes with a side of rice. Nice and sweet and filling, reminiscent of panda express' orange chicken. :-/ My other half ordered the jumbo prawns and garlic noodles. Now that is what I should've ordered. it was delish. The prawns were light and buttery, while the noodles were juicy from the butter and had bits of garlic pieces on the side. Soooo heavenly. Service was good and they stayed open late over the weekend.
(4)
Linh H.
I don't remember PF Chang's being so bad. I had a $10 gift card and decided to go ahead and use it. I should have gave it away! The food and service was extremely bad. We ordered the dinner for two. We ordered the following: Egg Drop Soup - Taste like any other egg drop soup Hot & Sour Soup - I couldn't even eat anymore after the first taste. Lettuce Wraps - Too many chestnuts. Walnut Shrimp - The shrimp didn't taste fresh. Spicy Chicken - The best thing we had. We were there for 1.5 hours because the service was so slow. I don't plan to ever go here again.
(1)
Rob K.
Funnily enough, I've heard many things about P.F. Chang's... from South Park. The show that rips on everyone and everything seemed to have great things to say about this place. While not the reason for me checking it out, I was totally thinking about the show when my date suggested it. It was surprisingly dimly lit and there were many tables available. My date and I had a very intimate and romantic dinner and our server was very good. I had ordered the lemongrass prawns with garlic noodles -[delicious]. My date had the crispy honey chicken served over a bed of crispy rice sticks -[those rice sticks were amazing]. Both were equally great entrees and came with brown rice. Long story short, great place, great food, great service. I'll definitely do that again. Peace, food and love.
(4)
Tony D.
I was excited to discover the Triple Happiness Happy Hour. The entrees that they make for it are pretty good. No need to review the main menu since it is a chain and everyone has their favorite dishes here. I have weekly meetings in Sherman Oaks, so I usually stop here on break for an early dinner. I ordered the pork tacos and tuna tataki crisps. Both of which were pretty tasty. The pork tacos were a little sweet and a little spicy, like a simmered sweet and sour pork. The tuna tataki was nice and fresh, though it is always heavy on the green onion. I tried the shrimp tacos on one visit and those were just okay. There are also plenty of drink specials for $3-6 from 3pm-6pm.
(4)
Jonathan M.
Well, it is a PF Changs -- predictable, overly salty, a days worth of calories in each dish, and expensive. Five of us went to dinner and dropped $165. The food is Chinese lite, overly sweet or too salty. Nothing stood out, and while it isn't horrible, nothing was great. Terrible service and a staff that fought with each other. Oh, and the bathrooms were filthy. Men's johns aren't usually clean, but these were exceptionally bad. Won't go back unless I'm dragged there and someone else pays.
(2)
Nick N.
My wife and I were very disappointed with our $60 dinner. It was probably the worst kung pao chicken we've ever had, and the dessert had to be sent back twice (first it was still frozen, then they nuked it and it was runny)! The spring rolls were good, though.
(1)
Sarah C.
I love PF Changs - the food is always amazing! The service this time was ok - our waiter seemed to be in training still, came back a few times to verify the order etc, but overall it was still a good experience.
(3)
James M.
I'll admit, I'm not a big fan of PF Chang's. This particular location seems less good than others. Their waiters are all actor/model pretty, which is nice, but not something I really care that much about. I care a lot more about service, and I find that lacking here. It's loud, like most PF Chang's- but this is the only instance that I have repeatedly had waiters claim that they didn't here me order an item when everyone else at the table clearly heard me order it.
(3)
Ellie Y.
This place was really nice!!!! The customer service was really good and the food was AMAZING! I love the appetizer that is with the lettuce.... sooooo good. can't wait to go there and eat it again:)))
(5)
Katie K.
Had the Murphy's Law of dining last week at PF Chang's. We went on a Monday night, around 8:00, generally a slow time for most restaurants. The hostess told us it would be about 5 minutes, so we sit and wait. And then she calls the couple who came in behind us. Annoying and rude all at the same time. We're finally sat, where we wait for about 5 minutes for a waitress. We ordered all at once because we were starving. Our drinks took at least 10 minutes. Our first of 2 appetizers took about 15 minutes. The second came separately about 20 minutes with apologies from the manager. How it takes 20 minutes to prepare RAW tuna is baffling. Finally, our entrees arrived. I specifically asked the waitress if the Lo Mein came with mushrooms (I HATE mushrooms) and she said it didn't. Lo and behold, it arrives full of mushrooms. Still starving, I send the food back to be remade. Surprisingly, I did get the Lo Mein back fairly quickly, sans mushrooms. I'm only giving this experience two stars for what happened after that. Having had all of these mistakes piled one after the other, the manager generously comped much of our meal and gave us a gift card to come back again. I can assure you, I will be happy to use that gift card...at a different PF Changs.
(2)
Jes G.
I used to like PF Changs but my friend and I went there two days ago and we were extremely disappointed. She ordered a lamb dish for $16 that was so spicy, tough, and full of gooey brown sauce that neither one of us could eat it. We sent it back and got another lamb dish at the waiter's recommendation which was better but still tough. NOW HERE'S THE WORST PART! I ordered Mu Shu Chicken which is wrapped in a pancake and I took half home. The next day I went to eat my leftovers with my glasses on and the chicken inside was chicken intestines! I could not believe what I saw. There were some other tiny "wormy" looking straw stuff in there too. I was so grossed out and called their corporate office in AZ to find out the ingredients. No one has called me back yet as they claims their dietitian is not there. We will NEVER go there again and to think I paid all that money for chicken intestines with the veins and all. Yuck! I am not making this up as I was raised on a farm where we gutted and cooked our own chickens. This was definitely intestines and who knows what the other wormy stuff was. Warning! Always wear your glasses when eating in a restaurant.
(1)
Wolfgang M.
Say what you will, but PF's is quality flavors. I've never been disappointed and I've been going since 2002.
(4)
Linda C.
Ridiculous wait times. I still can't figure out why everyone is so in love with PFC. The food is fine, but not great, and the prices are stupid. Not worth the wait.
(3)
Ron G.
UNBELIEVABLY POOR SERVICE ALERT: Had a 6:30 reservation on Friday before a 7:45 movie for a party of four. We were seated right away, as the restaurant was about 1/3 full. Ten minutes passed and no one had paid any attention to our table. I finally got up and walked to the host station and informed them of the situation. Still no one came. We asked a busboy to get our server. Still no one came. Several minutes later, we flagged down the manager. He looked at us like we were speaking Chinese to him. He immediately got a waiter to take our drink orders. The waiter was fantastic. Immediately we were served lettuce cups on the house. At the end of the meal we all ordered desserts. Nothing came... The clock was ticking before we had to leave for the movies and nothing came. Finally, the manager came and asked if we would like him to get them from the kitchen. In the meantime, the bill had come, and it was 7:40. We said just cancel dessert and take it off the bill. It took another five minutes for them to sort out the bill. We were originally seated round 6:15 and didn't get out until 7:45--a full hour and a half when they weren't very busy. The waiter tried his best, but the manager and the rest of the crew dropped the ball.
(1)
Wolf L.
Whenever I go out to lunch with my male coworkers, we usually end up at a place that kicks A@@. One of us typically gets on Yelp and we find a joint we've never tried before. The boys are always game for trying something new. Yes, sometimes we hit a clunker, but the adventure is half the fun. Warning: I'm putting on my Male Chauvinist Pig Hat (it's kind of a combination Stetson, Cheese Head, Viking, beer dispenser thing). Sorry, ladies. The other day, we invited one of our female coworkers to go along with us. We had a new place all picked out, but she immediately started whining. Dammit if we didn't let her change our lunch destination to PF Chang's! Everybody knows how I feel about chain restaurants. I was also pretty disappointed about ending up at PF Chang's, so I had them in my gun-sights to begin with. Thus, my totally unbiased score for this place is a 2.5. Here's why: 1) The friendly staff earns two of those stars. The waitress was on top of things and did a great job. 2) Decent decor. Clean dining room. 3) The food was okay, but nothing spectacular. I've certainly had better at many little family operated Chinese restaurants. I got the beef and broccoli and it wasn't very flavorful. We had lettuce wraps for an appetizer and that didn't ring my bell in the taste department either. 4) The prices are a tad...pricey. Anyway, if I have any say in the matter, some certain Little Miss Somebody isn't getting a repeat lunch invite. Hey, there's a reason why pirates didn't want a woman on board the ship. They'd be having a jolly old time, and the next thing you know, she'd be switching out the grog for some tasteless, dainty cordial. Arrrrgh! Similarly, a Dude Work Lunch is no place for a female. There, I've gotten myself into enough trouble. I guess PF Chang's would be an okay place to take your visiting in-laws for a decent, unoffensive meal, but otherwise...
(3)
Carla B.
***Very Americanized, but not inedible, and servers and location are nice.*** What I like best is the location -- within the Sherman Oaks Galleria Mall. So it works for a movie date. :-) It is unquestionably not the most authentic or best tasting Chinese you'll have, but anyone who dines out even just a little should know that. But it's not like I'll b*tch if I get a pre-paid gift card for my birthday, say. ;-) I've tried their honey chicken and honey shrimp, which are very tasty, as well as the orange chicken at some point and I recall stealing from my bf's Mongolian beef. I do remember the Mongolian beef wasn't very good... All plates come with a side of either white steamed rice or brown rice. I always have the brown rice and I mix it up with one of their table spicy sauces just to give it a twist. Try it! One thing they do great is the banana tempura with ice cream. Best I've tried yet. So even if you want to have dinner at a more authentic Chinese place, you can have dessert at P.F. Chang's and catch a movie right after. :-)
(3)
Lily M.
This is my usual restaurant. The food is good, prices are reasonable and most of the waiters are nice and friendly.
(4)
Tammy G.
Mike helped my huge family find a table when we showed up :45 before our reservation and proceeded to add another person to our party. In an environment of grumpy customers, crying babies and people rushing their dinner to get to the movies, he held it together and we had a wonderful meal. This is my favorite restaurant at The Galleria and it's because the employees go out of their way to do the best they can under not-so-ideal circumstances. Thank you!
(5)
Paul B.
I always go to P.F. Chang's for consistent, quick, Asian bistro food. This is a great place to get great service, great food and enjoy a great atmosphere. Their lunch menu is excellent and very well priced. This is a very large establishment so it is usually easy to get a table!
(5)
Mela F.
As a person that doesn't luve chinese food.. i gotta say, it was ok... + 4star: The garlic noodles was tasty - star: the rice dry - star: garlic spinach tasted a bit burnt =/ + star: great service~ the server gave us an extra 3 scoops of ice cream on my dessert just b/c =0) final tally: 3 stars!
(3)
Kelly S.
As much as chinese food is not on the top of my list of foods that i LOVE, I must say that Pf changs is consistent with everything...Their food never fails, the restaurant is clean, and the service is amazing considering that the place is not known for being as overpriced as such hot spot places elsewhere...The bar is by far the best place to dine in that location...The bartenders are great..very personable, and accomodating...They definitely try to give each person great service and attention, yet still staying within the parameters of a corportate environment,,,Its like a mom and pop place, but with consistency....there is one girl bartender that has been there for 8 years...she remembers everyone, and has alot of followers...and is TOTALLY worth repeat visits.... overall, you are still in the valley...what do u expect...: } PF CHANGS ROCKS!!!
(5)
Alex F.
I don't hate on corporate food. I think some of it rocks and some of it sucks. I've eaten at the PF changs in west LA, and it seems like a totally different place than this one. The sherman oaks PF changs doesn't really deliver. I've eaten here a bunch of times over the last few years, and the food never really delivers. The portions are always a little weak, the service always a little slow and inattentive, and the bill is always kind of high. I want to like this place, because i love the idea of chinese food thats a little bit more interesting and refined than what i get from the local delivery people. However, it doesn't deliver.
(2)
Peter B.
Don't knock it till you try it! So I was at dinner yesterday at the Sherman Oaks branch of PFC. So look... I know it is a chain restaurant, but... I am giving them a good review because their food is almost always right on and consistent. Service? Not so much. I will say it is a lot better than the service at The Coffee Shop in Union Square NYC, just sayin'. My all time faves are: Mongolian beef, Northern style ribs, Wonton soup, Hot and sour soup, Honey glazed shrimp, Orange peel chicken, Dumplings AND... recently tried the marinated sea bass that is broiled and for a not so often fish eater (Cooked fish that is) this one really is good. Over all I do not have any real concerns about going to this place, but don't go that often if I don't have to. I must say that for this New Yorker it is REALLY hard to find some good Chineese food. Anyone? Anyone?
(4)
Lis C.
I love the dynamite shrimp appetizer and the different ribs. I could have eaten the shrimp as an entree. The wok seared lamb entree is absolutely scrumptious!! I personally think the orange peel chicken was bit too dry but the flavor is very good (everyone else seemed to enjoy it as there were no leftovers). The banana spring rolls are pretty tasty however the ice cream that accompanies it is divine!! I would have ordered just a bowl of the ice cream. I also samples the red-velvet mini-dessert which was also good. I would definitely recommend having a reservation on the weekends..Not many people were making it in without one (very long wait time).
(4)
Fred M.
I've never had a poor meal at PF Changs and I've been to them in 5 states. The service at the PF Changs in the Sherman Oaks Galleria is so poor, it really stands out in the chain. I've been three times and was unsatisfied three times. The chain is an example of quality and consistency like no other, but this location just doesn't meet the high standards that I'm used to with PF Changs. Avoid this one location.
(2)
Leslie O.
PF Changs is my go to place for my birthday dinners. We almost always get the same thing, but I'm not reviewing because of the food. I'm reviewing the excellent customer service. EVERY single time I come here they are super courteous and always checking to see if everything is okay. I've been to quite a few restaurants were you see your waiter only when you need to order and then again when she/he's bringing the check. Always a positive experiance here that keeps me coming back:)
(4)
morgan k.
Don't order takeout from here if you can help it. It takes FOREVER.
(1)
Kenneth S.
Wow, unbelievable how terrific the Sherman Oaks location was when compared to the Woodland Hills location in every way. I can't figure it out but the fact is we really enjoyed our meal at the "old" Sherman Oaks Galleria location. The "Dinner for 2 for $40" ($43-plus with tax) was terrific. The food filled us up and was quite tasty. Somehow, the Woodland Hills location ruined the lettuce wraps(the slight discoloration of the edge of the lettuce may have biased my perception of the taste) yet at Sherman Oaks the wraps were very good. The service was pretty much by the numbers so nothing to complain nor rave about. But the food was served hot and that is what matters most; especially when at Woodland Hills we had to send back one dish that was lukewarm. Also, one trivial note is that we came in without reservations at a busy time and told it would be a 50 minute wait. Sure enough, they sat us at right at the 50 minute mark. Coincidence but I'll give them points for that as well.
(4)
bob b.
We only ate here because a relative gave us some gift cards, so I didn't have high expectations. The place didn't even meet those low expectations. Their "signature" lettuce wraps were so light on the chicken filling that more than half the wraps were left unfilled. That was the theme of the evening. High prices...miniscule portions. The calamari was worse than the wraps. And OH such much salt in everything. The service was spotty too. Five minutes after our appetizers were cleared our spinach side dish arrived, but the entrees it was meant to accompany came more than ten minutes later. The only thing that was decent was the $4 draft Kirin. Why in the world would anyone go to this poor excuse for a Chinese restaurant with so many quality, authentic Chinese places nearby? The place was busy and even busier when we left...boggles the mind that people would dole out so much of their hard-earned dollars in this tough economy on imitation Chinese food in small portions. I'd be shocked if there was anyone Chinese actually working in the kitchen. Don't think I'd return even if I got more gift cards.
(1)
Rosa J.
I love PF Chang.. I go all the Time in Texas.. But this one was no different... I always get the Same thing "The Seabass"... I love it.. I tried the Asparagus for the first time and they were delicious.. cant wait to visit the one by my house again...
(4)
Chrissy K.
I like this location because it is very clean and open. The vibe is nice and the service was wonderful. They also have a great happy hour that docks the dim sum menu by a dollar or two. You must try to chicken lettuce wraps. They are fantastic!
(4)
Turtle R.
I've heard wonderful things about PF Changs.... Unfortunately... I don't agree. First, we had to wait for a few minutes before we could be seated along with a number of other people. Upon going back the place wasn't even half full. Creating a look of artificial demand? I ordered the Kung Pao chicken. I've never had such over-cooked, dry, bland, Kung Pao chicken. My boyfriend got lemon chicken - he thought it was okay but though the sauce was a bit watery - heck I thought the soy sauce was watery. Drinks were good, nice atmosphere, very nice waiter.
(2)
Wayne G.
I have always been against PF changs, even before I've tried it. I told my friends that I would not go or would not want to try it on my own will. Last night my girlfriend and I were looking for a place to eat and PF changs happen to be the conveniant spot. Being my first time I was hoping to make the experience good. I was open minded about the style and dishes so I asked questions about the menu and read the descrptions for the entrees I was interested in. I noticed there was a running deal for a dinner for two. The special gave 2 soups, 1 appetizer, 2 dinner entrees, and 2 mini deserts. All for the price of $50, not to bad at all. We got both of the soups that were to choose from. Those were egg drop soup and spicy sour soup. The base for the egg soup was super thick and was not enjoyable. The spicy sour soup was ok but not agreeing to my taste palette. the two entrees we chose was the chang's spicy chicken and cantonese shrimp. Both items were very bland and the chicken nearly hit the spicy mark. The mini deserts were interesting. They were in a double shot cup and were decent as a meal ender. My whole opinion of negativity towards PF changs is that chinese food is not supposed to be expensive. Not to say that chinese food is cheap, but if you go to high populated chinese areas you will find great deals on even the expensive items such as crab, lobster, and steak. The portions are usually "family size" and that is pretty much it. PF Changs does not supply nor emulate the chinese dinning experience. But hey if you want to express yourself by spending money at a place that is expensive to feel upper class that is fine by me. Traditional is way better in my opinion.
(1)
Jacob S.
Food is decent quality, but somewhat overpriced. Portions seemed a bit small. We did enjoy the shrimp in lobster sauce however. I would eat at a hole in the wall place than over here.
(3)
Mark F.
It's a chain, what can anyone expect. The food isn't terrible, but it is not worth the price either. There must be 10 better Chinese locations nearby. That being said, it is in a very convenient location. The atmosphere is very nice and they have a full bar. I think the service is good too. Another advantage is that the menu is large so if you are with a picky eater, they will find something they like. So if you aren't on a budget and you are at the Sherman Oaks Galleria, it's worth a try. And it sure beats the Cheescake Factory.
(3)
Ms I.
Good food, nice servers, big portions and fair prices--yes, everything is amazing here! We did my sister's bday here and they offered us our own room and we had an amazing waitress who catered to our every whim. The food was yummy, as always. I made cupcakes for her bday and the waitress asked for the candles and brought them in lit and sang happy bday. It was a perfect evening and this is why I choose to go here instead of Cheesecake Factory--no attitude or wait and they take reservations. So take that CF in the Galleria!
(5)
Mae F.
I have been to many of their locations and decided I didn't really like it. But some friends really wanted to meet there to celebrate their birthday, so the Italian and I said we would agree to give it one more shot. This meal was not about us after all. Service-wise so far? Sucked. They just don't care. They looked pissed and seemed to feel like they didn't have to try hard. Not a good start. Luckily for them, we enjoyed the meal. Here's what we ordered: Chicken Lettuce Wraps - YUM! Wonton Soup - So-so; but so big, the Italian had to share it with the rest of the group. Orange Peel Chicken - Trader Joe's makes a better frozen, heat-and-eat package. The PF Chang's version was very dry. Spicy Lamb - So, so. To thick and the flavord were unbalanced. Spicy Shrimp - Tender, succullent, and delicious. Desserts all around - gluten free chocolate fudge mold; tiramisu shot glass treat. Overall, we were not too disappointed. We will be giving it another shot most likely.
(3)
Bob F.
The food is aimed at the lowest common denominator. Not particularly flavorful, but not the worst I've had. The prices are a bit high for the quality and at times it is an insane wait for what will be very average food. I don't get why they are so popular?
(2)
Ann M.
I am sorry to say I have eaten PF Chang's food for the last time. Since purchased by a big conglomerate last year the food has gone totally downhill. Tonight I brought home two dishes that were inedible - and I'm not exaggerating. The vegetables were old, the sauce was watery, the chicken was gristly....unbelievably bad. I'm sad because my daughter and I used to love to go there before or after a movie and enjoy a lovely meal. No more. The corporation that purchased this restaurant chain better up their game or I predict the place will go out of business.
(1)
Jack K.
I really enjoyed my meal at PF Chang's, Sherman Oaks. The pan-fried pork dumplings were outstanding, especially when dipped in hot sauce. The beef and broccoli was equally good. I'd never been to this chain before, but will definitely come back. We really liked our server as well.
(4)
Foodie X.
Food 4 Star Consistently for me. Delicious selections, hot and flavorful. Service 3 Star Everytime. Servers that appear to do the very minimum to get you your food and drinks, never more. It's not bad service, it's just not great service, ever. Setting is good for dates, it's a large open dining space, intimate lighting and decor. Menu has a wide range to cover all palates, the lettuce wraps are awesome, so is the Duck. After 10+ Visits, PF Changs keeps it's 3 star rating overall.
(3)
Rommel D.
Service was undesirable. Plates dropped on the table as if the servers never had corporate training. Sad place. Sept 2014.
(2)
N G.
The service is great but the appetizers, drinks and entrees arrived within minutes of one another. All the food was cold by the time we finished our drinks. The staff was very sweet but it didn't make up for the rushed experience.
(2)
Roxy t.
My friends and I decided to come here for dinner. It was a great experience. Our server Glenn attended us from the beginning to very end. Whenever I go to a restaurant that rarely happens. He was kind, honest, and humorous. I recommend the walnut candied shrimp with melon. It was cooked perfect and it was an explosion in my mouth ( water drooling). We asked for recommendations and he gave us his honest opinion about the entrees and drinks. Glenn took the time to take care of us properly. He offered chop sticks, refilled our drinks promptly, and checked up if we needed anything. We overall had a great experience and the level of customer service was suburb. We certainly appreciate great service because we work in retail. I compared his service to the service of a server in a luxury cruise ship. Thanks again, Glenn. We will be back.
(5)
L L.
I came here during the week for a business meeting and it was packed. Our server did not visit our table much, perhaps because we were only having drinks, perhaps because it is a PF Changs. Nevertheless, I do not dine here and I will think twice before taking meetings here.
(2)
Paula V.
What is up with these chains having waiters with serious attitude problems? Honestly my party of four was not rude but courteous to the waiter - but if you are having a bad day it does not reflect well on the establishment. We came in on a Saturday night looking to grab a quick dinner before watching the Wolf of Wall Street. PF Changs had the shortest wait of the restaurants in the mall so we went for it. We were seated in less than ten minutes. Great! And set our minds on the lettuce wraps, honey glazed chicken, mongolian beef, and chicken fried rice. The waiter taking our orders was not very responsive or friendly - and had a smug attitude the entire time he was either taking our orders or serving us. Major douchebag! When I told him we were ready to order and when we were ready to pay he rolled his eyes as if I was a snooty girl in a hurry. Onto the food, nothing was special about any of it. The lettuce wraps were probably the best dish out of everything we ordered. The honey glazed chicken was way too dry and hard to eat, the mongolian beef was too salty/oily for my taste, and the fried rice was just plain oily. I never want to go to PF Changs but this has been my second time because of a group thing. Really really overrated for the price. Avoid if possible.
(1)
Sara W.
Love PF Chang's! Excellent service, delicious food. We always enjoy our meals here. The dinners for two are perfect for us. The Dynamite Shrimp is amazing for an app... crunchy on the outside, but perfectly soft inside. Yum. We always get Chang's Spicy Chicken as one of our entrees and it's definitely a favorite. Last time we tried the Beef a la Sichuan and didn't love it. While the flavor was good, there was so little beef in the dish, we felt kinda ripped off. Still, we usually really enjoy the food here. Also, I'm OBSESSED with their jasmine blackberry green iced tea. It's delicious and so refreshing. I wish I could find it in stores!! The dinner for two options is fantastic and a great deal. People complain about the portion sizes but I am almost positive portions are larger if you just order a la carte. So if you don't want a soup or an app, I would definitely recommend just going straight for the entrees.
We eat here often and have never been disappointed. I threw a surprise b-day party there for my g/f - 20 people in their small private room by the bar. It went off without a single problem. And Tish, the manager, took great care of us. Great vibe, great staff, great service.
(5)
Wendy S.
who's gonna say no to a free cocktail? not this little girl. indeed, this little girl starts fantasizing about how that cocktail is going to feel going down days in advance. yesterday after work my cohorts and i wended our way down the hill to pf changs, where we were given sole ownership of the patio, which was lovely on our summer-in-the-middle-of-winter day. i went for the 88 martini--gin, a little lemon, something else, and topped with a hit of champagne. i gotta be truthful. that drink goes DOWN smooth and fast, and not in a dignified way for me. this little girl giggled her way through not one but two of them, and they were pretty hefty drinks. and then, still not content to be done, she toddled off to find the waiter to ask for one more to be split between her and her friend. not only did the waiter bring another out, but he'd already poured it into 2 glasses, and it was really not like one subdivided drink--more like 2 whole ones. i wasn't into the appetizers, and not just because they interfered with my booze course. i just didn't think the veggie spring rolls were that tasty or texturally appealing as they were on the mushy side inside and the sauce was kinda gross. the fried green beans were as described, but i don't know how the sauce was as it didn't look vegan. everything else was not vegan so i didn't partake. overall, i'd definitely return for that luscious cocktail. it's the kind of lovely concoction gatsby would have had flowing from an extravagant crystal waterfall for his guests.
(4)
Suesue E.
Five stars because of our awesome, pleasant waitress Lacy! Haven't been to PF CHANGS in years, came for a birthday dinner. Food was better than I remembered, and unlike other restaurants, they made reservation a breeze, no hard time whatsoever! We even got a private little room for our party (party of 12). Their cooperation & staff definitely made this a great experience.
(5)
mike l.
I used to go here all the time when I had an office in the Galleria. Service USED TO be great - attentive servers, fast meals - employees that actually cared. All something you want when you need to go back to work after lunch or are heading to a movie at the Arclight. The last few times I've been here the service has absolutely sucked. This seems to be the way it goes at most P. F. Chang's, but this one is the absolute worst. Their servers stand around and don't really care that you're there and it's their job to help you. Let me clarify one thing: I'm not blaming the servers; I'm blaming management. Whoever they are have absolutely no fucks to give. In my experience, they could care less whether you have a good experience at their restaurant or not, and their training and supervision of staff shows that. Tried going this past Saturday, ended up getting seated and walking out since no one wanted to help us within a reasonable about of time. Never again.
(2)
Steve X.
It's a good place but the staff can be so damn stereotypical of LA. Minus two stars for that. Once it was a waitress giving one guest a bit of an attitude and another time it was a bartender all over a married woman. Come on guys, a little bit of professionalism will get you more in tips. Other than that, typical chain chinese food in a nice setting and nicer mall.
(3)
Stephy D.
The worst PF Changs I have ever visited. The utensils came out dirty, my food was late and when my noodles came out they were hard on the top and watery on the bottom. I complained to my server and she gave me the worst attitude. It took her a while to replace my food and did not check up on my table until we were ready for the check. Pretty much staying away from this place for as long as I live.
(1)
Anthony B.
Very bad experience! Long wait and cold over salted food. No silverware or napkins for starters and our server never checked in... It was a very empty restaurant... I feel this is the beginning of the end ... at least for me as I won't return.
(1)
Jason W.
About two Saturdays ago, my date and I came to get dinner and a movie. We understood it might be busy due to the Saturday crowd, but an hour to receive any service (in a restaurant that wasn't even fully packed or crowded) was ridiculous. It took almost a half an hour between the time we even got our drinks (non alcoholic). We actually had to walk over and get another server because ours had either forgotten about us or neglected to check on us. Forty five minutes after that did we finally get out dinner. Being so late, we had to get it to go in order to get to our movie on time. After all that ... Our dinner was cold. Never again. The ONLY reason I'm giving two stars is because our server was so apologetic after.
(2)
Morgan A.
Party of four. As we were on a limited schedule due to a making a film we kept it simple and ordered apps. Even though we only ordered apps they came out at different times, so we staggered our start time eating. Overall the food quality was good and at the right temperature. Service was good. Restaurant was not busy
(3)
Amiee H.
Came here for happy hour with a bunch of friends. Had the chicken lettuce wraps ($6), Ahi Crisp ($5 for 3), red wontons ($6) and the pork dumplings ($2.50 for 3). Can't go wrong with chicken lettuce wraps, so delicious! The ahi crisps were good but SO SMALL! The red wontons were kinda flavorless aside from being a bit spicy. The pork dumplings were ok. The service was great! Our server was amazing! Ambiance was very modern Chinese. Felt like we were at a very high class Chinese museum. The parking is good for 2 hours with validation, so you can't stay and chat it up with friends or else you end up with a hefty parking bill too. All in all, happy hour was fun here, glad I tried it!
(4)
Steve R.
Really had an incredible experience! Last night, I had the pleasure of taking my family to dinner at PF Changs in the Sherman Oaks Galleria. It was great! From the host, James and Gilbert, (who are excellent on the phones, btw,) to the welcoming when we arrived, it was a first class experience all the way. I was really impressed. Being a vegetarian, it's great to see that they've added a Vegetarian section. Our Waiter, Westley, was excellent, He made sure that we were attended to immediately, was polite and courteous and you could tell he really likes his job. Once the food arrived (and it was awesome) he checked back with us to make sure everything was okay -our glasses were always refilled promptly. As the service was exemplary, I also thanked the Manager, Richie Elkin for doing such a great job, as typically, managers only hear complaints - it's probably nice to hear from the satisfied customers, once in a while, too! Curry Vegies, green beans, asparagus were perfectly prepared and tasty! Thank you to the staff and management (and the Chef's, too!) for making this a really nice evening! Great job! We'll be back again, soon! Happy Holidays!
(5)
Lucy K.
Came here because my fiance had never tried it and we wanted to dip in before we went to a movie. Our server was super akward/werid/creepy. Food was like crappy chinese food just for a higher up charge. blech.
(2)
R L.
Great Prix Fixe dinner for only $39.95 for two. Plenty of choices to pick from and all 4 courses is more than enough for 2 people. If you come to this location, make sure you ask for Lacey. She will take good care of you and she's got a GREAT personality. Thanks Lacey, we will be back and ask for you specifically!!!!!
(5)
Henry L.
Sauces are overpowering! Too sweet, too sour, and so NOT Chinese. Its like they have gallons of ketchup and vinegar and honey they are just mixing in the back, pouring over soggy fried meat, and calling it Chinese food. Something they are doing must work though, probably the decor, because this place is packed at night. Tried this place about 4 times, and the last time was the last time. Although I can get by on the lettuce cups, this time, they really sucked, so salty! P.F. Changs is no better than Panda Express, and it loses based on price. Blah!
(1)
Christian P.
Wow only one other review for this place.. Shocking.. anyhow I came here Friday with my hag and her friend for my belated birthday and had a great time! The server was excellent and very friendly. The food (my fav Wok Seared Lamb) was Delicious! Well it always is. Also had the traditional staple at PF Changs.. lettuce wraps! PF Chang's is a very Americanized version of chinese food. So the service, food and atmosphere was perfect and I'll come back if I am in the area Having a thing for the asian culture PF Changs is no where in the league of authentic asian food but a good alternative to friends that aren't into the more authentic asian dishes.
(4)
Susan H.
Confucious say...................MEH! I can't believe that I even agreed to set foot in this place. I was starving and moody so I didn't have the energy to muster "f*ck NO!" when BF suggested we eat here. Let me just say from the hostesses to the waiter, they've got some winners working here. The 2 teenie bopper hostesses were completely lost and incompetent. Girls, all you have to do is look for open tables, take down names, lie about how long the wait is, grab enough menus for the party you are seating and grab the same number of place settings. It's not that hard. Next, our idiot waiter who claims to also work at Geisha House has no clue what their drink list consists of. We asked for the Sake flight, he had no idea that they had one. Second, we ordered a large Asahi, he brought a large hot sake. Third, I asked for lemon with my water. It took another 2 requests before he brought some over. Fourth, our appetizers came but we had no place settings. Instead of apologizing, he said that the hostess should have given them to us. Last, he gave me a dirty plate. Argh! This place is completely hopeless. They have 2 managers on duty who are not doing as they should because the dining room was falling apart. I overheard the table next to ours complaining about the service as well. They have a great location and to my surprise a relatively good crowd for Sunday dinner. Please managers, do your job and make sure your staff is on point. I should mention the food. We had the chicken lettuce wraps, salt and pepper calamari (tasty), crispy honey shrimp and the sichuan scallops. The food is ok for a chain Americanized chinese joint. All in all, the food DID NOT make up for the poor service. We will never return.
(1)
Joanna V.
This restaurant is something that " will do " if there is nothing else around. The staff is very hip and LA. The food was mediocre and as for my drink, it was a Blue Moon. Not truly " Wowed " but i'd probably return.
(3)
Mitesh J.
I went once with my wife. She is 100% vegetarian and I was really concerned about her getting the right food. The manager was really helpful with the selection of vegetarian dishes and it was great food. I enjoyed my garlic noodles and the spring rolls. The service was friendly and fast. Its location is plus point...would recommend it for sure.
(4)
Suni S.
This review is only for my Happy Hour experience at this PF Chang's location. I was hungry and walked in around 4pm and sat in the bar. I ordered the dumplings, tuna crisps, lettuce wraps, and hot sake. Everything. Was. Delicious!!!! And the price was right! Tough to beat their Happy Hour menu and prices.
(5)
Chris B.
I have enjoyed many a meal at this location, and I can't think of one complaint. Love the orange peal chicken and the lettuce cups!
(4)
Daniel G.
the reason for only 3 stars is the fact that i love duck and they really don't know how to cook it. it was dry and tough to chew. i love everything else there however they ruined my favorite dish
(3)
Eric T.
As a chinese person, I tend to wince at these types of Americanized-Chinese-cuisine places. But we had 1.5 hours to kill before a movie at the Arclight, and it was a more appetizing option than Quizno's or Cheesecake Factory. Lettuce Wraps - tasted good. Looks like they've catered to the lazy folks by just pre-mixing in the hoisin/plum sauce. OK, fine. Mongolian Beef - yummy. Oolong marinated seabass - good fish quality, but WAAAAAAAY too salty. Lip puckeringly salty. Sauteed Spinach - too salty, and I got a massive clump (like a tablesppon) of chopped garlic in one bite, which was not fun. Service was fine. Reliable, pretty good food quality, but tell them to go easy on the salt.
(3)
Stevie B.
Consistantly good but a bit overpriced. Sign up online for the pf chang's club and get 10% off, but still overpriced in my opinion. Wish they delivered!!!
(4)
Alek K.
Kelly, the bartender, is the hottest, most professional, fastest, nicest bartender in the city. We come back to this dump week after week because of her. Best Lemon Drop martinis and amazing duck for dinner.
(5)
Gerard I.
How hard have the mighty fallen. Well, these guys were never mighty to begin with, soooooo. Our plan was to start the night with some light drinking and end it with some heavy drinking. The place was PACKED! No worries, to the bar! We snag two spots and chilled out for a bit, etc... I'm noticing the bartender wenches, male/female, just walk back and forth playing the part of, we're super busy therefore we cannot look you directly in the eye to take your food-beverage order. FINALLY, one of the bartender chicks asks for our order...10 minutes after we sat AT THE BAR! We place an order for a round--and an appetizer order consisting or "Lettuce Wraps". Okay, let's skip the bullshit. What really PISSED ME OFF was the fact that we ate our lettuce wraps practically off the table. The staff did not bring us individual plates, silverware, NOTHING-- do we even have to ask, considering it's a party of two and we're splitting the appetizer? We basically ate on some napkins that we folded out on top of the bar cloth (table cloth for bar surfaces). I was somewhat heated but channeled my rage on another drink. In simple English, WE ATE OFF THE FUCKING BAR COUNTER!!! Deep in the recesses of my mind, I knew I would be on the Yelps documenting my not so cool experience. The fucked up part is that I've been here multiple times before and the service always rocked. Time for some retribution. The drinks are still killer, and that's why I'm downgrading to a 2 star instead of 1. I will no longer come here--to be treated like a pauper.
(2)
Courtney P.
Yummy! I wish we had PF Chang's where I live so that I could go back (all of the time) I had dumplings which rocked, mongolian beef which I googled a recipe for a copy cat recipe (have yet to try it but can't wait to) and chicken chow mein, I think the noodles were a bit soft for my liking, but still, this place rocked. Nice atmosphere, good food, nice location.
(5)
Debbie H.
Love this place! The food and service are wonderful...
(5)
#NAME?
The special for two is a great deal! Drinks Were good too! I would suggest reservations if you go Friday - Sunday food is decent
(3)
Annie N.
When I think "Chinese Food" I think "sweet glazed artificial bulk meat" and "no thanks I'd rather not". However, I've heard just enough compliments about PF to drop the tude and try it. Came here for a business meeting. Greeting at the entrance was decent, but the new girl should smile while the other one greets. Instead I got a death ray to the forehead. Our waitress didn't course out our meal and we waited 45 minutes, stranded with nothing but water and a cup of lemon wedges. Finally a boat load of our food comes out all at once. My Mahi which I requested brown rice with, came out on a bed of white rice. Damn it. Won ton soup was pretty good. Water wasn't getting refilled. Overall, service was disorganized and disappointing. Yes, it's Chinese food that's put together better than, say, China Joint XYZ down the street, but I would never choose to eat here again. Oh, cute place though but Gimme Japanese any day :0)
(3)
Sarah S.
I love the mom and pop places and all....but I honestly can't deny the commercial ish chain restaurants as well! I'm definately NOT hating, P.F changs is absolutely delish! Started off with the lettuce wrap..YUM. I love crispy lettuce =]. Fried rice...YUMM! Thenn made my way over to the crispy honey chicken...YUMMM! Lo mein noodles...double YUM! I love the atmosphere, the setting, and service was awesome considering it was a friday night.
(4)
Ethan S.
Never loved it. Reminds me of a fake, wannabe authentic Chinese place. Too cheesy and the food is pretty nasty. Pricey and just not worth it.
(2)
Peter D.
It has been a while since I have been to PF Chang's, and i was quite happy with my visit. We got a seat in the bar immediately, got some Mai Tais and Hot and Sour Soup and then entrees. The pacing of service was good, the service was timely and friendly, we had a great time adn will be happy to come back
(4)
Jonnie T.
If you like everything with tons of sugar all over it you'll love this place. They should make the seats bigger.
(1)
Myles A.
I've never been a fan of this place. However, I have been here often enough because of other people suggesting it. To me, it tastes only slightly higher grade than Panda Express (and don't get me started on that because authentic Asian food is cheaper than PE). Its imitation Asian food at best. Some of the dishes only resemble Asian food because they tossed soy sauce & peanuts in it.
(1)
Ewa M.
There is really nothing special about this place, except that it's in the mall and it's a perfect lunch location. Really, 3 stars for tofu and brown rice, other than that I've had pretty much better before. It's just not that Chinese for me, but hey, some people like Americanized Chinese, so more power to them. I will come back for lunch there, but I would not go there for a dinner.
(3)
B S.
smelly and dirty silverware; even the table next to us complained. Server was ok, not great. didn't "mix" up the sauce for the table. Like many of the chain restaurants, they are going DOWNHILL!
(1)
John F.
Wok charred beef.-------:-D
(5)
Frances Z.
Look! Americanized Chinese food. Well we are in America, so it works. The lettuce wraps are delish, as is the sake. I mean, Sake is Japanese, but who can tell the difference? Not me, and I am often mistaken for a Japanese woman. ; ) My server was cool, she let us do sake bombs like the true 22 year olds we are, and the food was tasty for the most part. I recommend the Dan Dan Noodles (mmm spicy) and the Crispy Honey Shrimp. And that great wall of chocolate....mmmmm!
(3)
Raj S.
amazing food, amazing food...we love this place
(5)
Melissa N.
Where do I begin. . .this place has me torn! I want to join the haters and say that the portions are small, the food has no common theme and sometimes lacks flavor, and the wait times can sometimes reach cheescake factory proportions. At the same time, I want to join the five star crowd and say that the food can be quite tasty at times, the prices are right, and the service is excellent. Having been to this place a few times, and to other PF Changs many more times, I have to say that they are pretty much the same. So maybe that is part of their strategy to keep you coming back. . .confuse the hell out of you hoping you will return to sort the mystery that is this place.
(3)
Alex A.
I went on Saturday, before the evening rush and I just expected more. This was my third time eating at a PF Change and I was happy with my last two experiences. We ordered Crab Rangoon's, which were very good and Calamari, which lacked flavor. I ordered the Shrimp Kung Pao and I was too salty, my wife ordered Mandarin chicken and it was super spicy, too spicy....the waitress was very nice, but I may think twice before going to another PF Chang.
(3)
Alondra R.
I have been going to this location for 5 years now, the service has gotten slower and less friendlier, I love the food though, and prices are great at this restaurant. I keep coming back because I like the atmosphere and food, but service needs to turn it up a few notches.
(3)
Joel M.
Look it's a chain. If you expected authentic food than you're the dummy. I've always gotten good food and service here. It is what it is. IF I want the real deal I go to China town Or better yet Montery Park
(4)
A. A.
For a busy Saturday night, I still felt like we had our server Tiffany's full attention to our needs. We were seated and served quickly and had a good time. Also, I really like that the variety of desserts come in individualized parfait glasses rather than a huge saucer.
(4)
Lily P.
I usually like PF Changs, but for some reason I was a little disappointed with this one. - We got our usual Mongolian beef which was just fine. - The Garlic Noodles were not garlic-y at all, it was sweet to the taste which was a bit disappointing. - The orange peel beef was TERRIBLE. - The Asian quesadilla was gobbled up. - The salt + pepper shrimp was pretty tasty but what they served as a mustard dressing was just gross. - Can't go wrong with crab won tons ever! - Someone ordered a strange appetizer which was fried wontons that had barely anything in it that seemed like a type of cheese with some prosciutto? I'm totally wrong but I can't figure out what it was on the menu that we ordered based on what I thought it tasted like. GROSS either way. - We came here for a birthday and though you can't bite the hand that feeds free food, the ice cream was weird being topped with a type of maple syrup and the fried banana was under fried and cold. Also, when serving fried bananas, you're not supposed to use regular bananas it's just wrong. (trust me, I know my fried desserts). - Service was excellent though. I guess the lesson here is only get what you know is good because if you get too many items and most are just OK it will make your experience, just OK.
(3)
Benito L.
Ummm, I don't get it..... Why in the world do people like this place so much?? I had to wait nearly 15 minutes for a table at 845 on a Wednesday night!!! Some observations: 1) Portions are very small 2) I was the only Asian in the restaurant (I should've known better) 3) The mapo tofu and schezuan scallops taste like the exact same thing (this really disturbed me) 4) Drinks suck 5) Food sucks even more Well, on a positive note, at least I didn't feel sick afterwards which often happens after eating too much Chinese food. But then again, I hardly ate anything and this definitely was not Chinese food. OHHHHH!!!! BUT I did see Terrell Owens!! Not sure why the hell he was eating there either. *shrug*
(1)
Evan M.
Lunch special is their best deal. Soup entree and a drink for about $10, not bad at all! I always get the crispy honey chicken, which is usually a crowd pleaser, that and the egg drop soup. Ask to sign up for the Warrior card too, you can 10% off every meal. I usually never wait and the service really depends on who your waiter is... Overall, solid place.
(4)
B P.
P.F. Chang's is Panda Express for yuppies. It's a big chain that serves white washed Chinese food. I don't know why people like this place. It's oily and gross. If they didn't have a full bar I would never go here at all.
(2)
Sonny D.
Reading the reviews I find it hard to think it is the same place. I always order the Kung Pao scallops and shrimp with brown rice. If you are enjoying a casual afternoon, I suggest you eat at the bar when the female bartenders are on it's the best. They are elegant and courteous, offer a great conversation if time permits. Plus the bartender Kelly makes the best, I promise the best mojitos you will ever have! My buddy Rolando also works as a bartender there, one of the nicest guys you will meet.
(4)
Aaron R.
Just like every P.F. Chang's everywhere else, except this one was mixed with a nice hint of WWI. I always wondered what chlorine gas does to a person, and here is where I found out. While waiting for a movie, some friends and I stopped in to kill some time. At some point I smelled bleach, then suddenly I couldn't breathe, and started to cough, and so I stopped breathing in. I moved, I walked around. We all did, one couple moved over to the dining room, the rest of us hung on, hoping that the American planes would come save us from the German attack, but no.... Just us, poor Brits eating fake Chinese food, and trying not to die in our P.F. Chang's bunker while the gas attack went on. Funny part is, the staff ignored it, pretended like it didn't happen, didn't offer to comp drinks, apologize beg scratch or grovel... Uncool. P.F. Changs once again you prove yourself to be pointless, and a trap for those who don't know any better.
(1)
Andy D.
Another PF Chang's ... truth is, I like the place. this location I think is fun because it has been the least pretentious. I was admiring the layout of it, it's different than other PF Chang's, it's pretty much just one big room filled with tables, not split up at all like other ones I've been too. The food was good as always, and the service also good, except my waiter was kind of shy, which was funny. Anyways, the Sherman Oaks PF Chang's is worth a try, then go over to the new Arclight and watch a movie...
(4)
Tony C.
Mmmm...PF Chang's...Chinese food for people that don't particularly like Chinese food. Never trust a Chinese restaurant that serves chocolate. Give me Sam Woo Barbecue in Van Nuys any day. No fortune cookies here!
(2)
rone r.
Great service from the door to the check and yes the food was delivered in a timely fashion and tasted great. We were checked on periodically wait staff and floor manager but in a non invasive way. It was a cool experience I will be back.
(5)
Christopher N.
High Class Chinese dining experience sounds like an oxymoron to me. I went here one night with a friend of mine since we had just finished watching a movie at the Arc Light theater and boy was that a mistake. The noodles were slimy and seemed overcooked. The shrimp fried rice was okay but I've had better for less money at your local swap meet chinese place and I didn't have to pay for parking. This place is just over priced and your paying more for the ambiance and the waiter then the quality of the food. Like other reviewers have stated don't go here without at least 40.00 or you'll end up walking out still hungry, as if that doesn't already happen with chinese food.
(1)
Kristen A.
We have been here a few times and it's better each time! Went Saturday night for dinner and cocktails. We usually sit at the bar for dinner. It's more fun, you get better service! and good stiff drinks! Boyfriend had bartender make him a Mai Tai but they ran out of 151 so he made it extra strong with what he had! and it was strong! My boyfriend had 2 and was doing just fine!! The food is exceptionally good!! we started with Chang's Spare Ribs. I could have eaten a mound of these!!! 6 came on a plate which was perfect for 2 people. The best little finger licken ribs I have ever eaten!! No joke! For the main course we always order Garlic Noodles. They are a staple. It's like the white rice they always give you at chinese restaurants. A must. (they do offer white or brown rice, order brown, it's tastier!) We also ordered the ground chicken with eggplant. Talk about mouth watering food! yummmm-o! And also an order of Tam's noodles. They are definately different. They are the size of water chestnuts but gnocchi. I think that's my boyfriends new favorite. And with all this we had leftovers for a whole nother nights dinner! I love this place and what's great about this location is that there is the new Arclight theatre right there. Doesn't get any better than that!!
(5)
Vince D.
It may have large stone statues out front, but don't let that fool you, PF Chang's is a chain restaurant only a marginal step up from Panda Express. It's greasy, over priced fast food in a dining room setting. Don't expect gourmet and you might enjoy it.
(3)
Laura P.
Went to pf chang's Saturday night and I can't help but write a negative review based on the rude tone of the hostess. She looked annoyed by the guests, conveyed total disdain, and kept playing with and stroking her hair, which was mildly annoying when you sit there for 40 minutes, but gross when she stand at your table stroking and twirling her long blond locks. Yuck. When I went to check on if we were close to being seated, she was extremely nasty about it and I would have walked out right then, but we were seeing a movie, needed to eat and didn't like any of the other options. I'm not sure I've ever had a host (there was also a man sharing those host duties) and hostess who had such a bad attitude. They should be replaced. Fast. Ruined the entire experience. The food seemed even more salty and sticky sweet than ever. It's a bit of overload. The meat in the beef Szechuan was very very chewy and dynamite shrimp was overwhelmed by a gloppy oily mayonnaise-based sauce. Best part of dinner was our waiter Brian. He was great! He was attentive and very nice.
(2)
Wendy S.
Lunch time is always nice at P.F. Chang's. The food is good and service is great with congenial and friendly staff. Refreshing compared to other chain restaurants where the staff has apparently had their sense of humor surgically removed...
(3)
Arnold S.
I'm a regular at not only this PF Changs, but at quite a few of them. I like PF Changs for their food and the ambiance. The one in Sherman Oaks, has great ambiance and is in a very good location with many stores and other restaurants too. The reason I only give this PF Changs, 2 stars is because of the waiters. A lot of them just don't seem like they really enjoy their jobs. For as many times I have eaten there...I can only remember once or twice that the service was good. My most recent visit there last Saturday evening (St Patricks Day) the waiter (Christopher) totally not in to his job. No personality and was late giving us simple things like rice. I really don't understand why a lot of waiters don't enjoy what their doing. They can make it a pleasant experience not only for the customers but also for themselves. Which will increase their tips.
(2)
Paul M.
I don't think I've given a 1 star before. A lot of things have to come together for a restaurant to be this bad for me. Let's start with service. It was slow. Very slow. Apparently the magic "positive energy wave" bracelets a lot of the male servers wear to improve their performance aren't working too well. Also, it would be nice if they could identify the dishes they are serving. The server walked over with our food, which I would say he actually got from China due to the delay, except it was so terrible it couldn't have happened that way, and just started saying "Kung Pao Chicken"? This dish was not Kung Pao Chicken. Then he looked quizzically at the next plate. "Kung Pao Chicken?" Good job dude, got that one right, and only on the second try, with a completely different looking meal. Next dish, "Tofu?" Yes it does have that ingredient sir. Then we ate. Bad idea. I ordered pork fried rice. I wanted to order something simple. My dish tasted sour. Actually sour. I'm positive the eggs were bad, as I became ill after eating what little of it I did. I had about 6 bites. My body rejected every single one of them when I returned home. My girlfriend ordered the Ma Po Tofu. Now, they claim to not use MSG. have you ever gotten sick from MSG? You know what it feels like. I have seen her get sick from MSG before, that lethargic, head aching, horrible feeling where you just want to rip out your stomach, but you're too lazy to do anything but feel crappy? Yeah, that was the feeling. I do not believe their claim of not using MSG. Maybe as a company they strive not to, but actually eating their "food" cast serious doubts on this particular location's claim. So overall, we had slow service, the food was bad, and we got sick. I really hope you don't eat there.
(1)
Robert D.
I love this place. The Mongolian beef is great, the hot &sour soups give you a crave, and so does the sizzling soup ( was excellent) service was good, the egg roles & calamari were so so, but again I have been going for years and will continue.....Keep it up...
(4)
Imee M.
No offense, but this place sucks. I can get the same quality (greasy, high calorie, artery clogging quality) chinese food from panda express and save a bill to go get me some new shoes.
(1)
Zedar B.
For a chain restaurant, P.F. Chang's is above average. It is not that bad for drinks after work, and at this location there is at least one private room with a large lazy susan in the middle of the table that I think is great for groups of 10 people. There is also a patio for dining outdoors, which offers a view of the concerts presented by the Galleria sometimes. Plus, the variety on the menu means that most people will find something appealing. However, if you want great Asian food, go somewhere else!!! Also, the main dining room can get very loud. Do not dine here with folks who are hard of hearing - you won't be able to have a conversation if the restaurant is busy, which it often is.
(3)
Jin N.
I first had P.F. Chang's by the Beverly Center and thought it was quite good. Then, I started eating all types of Thai food. Pad See Ew, Thai Fried Rice, Shrimp fried rice, Thai curry, and after all this, I went back to P.F. Chang's in Sherman Oaks and ordered their flat noodle and fried rice. It just didn't taste that good anymore. BUT, their pan-fried dumplings are delish. I would go back just for those.
(3)
Miam A.
Best appetizer picks are the crispy green beans and chicken lettuce wraps. The crispy honey chicken and chang's spicy chicken are both kind of disappointing. If you like peanuts, I definitely recommend the kung pao chicken. Best dish for me is the DALI CHICKEN, ask for it to be broiled with cheese on top!! Rice is free with any main dish order and servings are good for 2-3 to share.
(4)
Bob S.
Everyone knows about the lettuce wraps, but the Sweet/Sour Chicken is also amazing.
(5)
Robin C.
To quote David F.: "The ahi tuna is blood red and sushi quality." - And it's cut perfectly thin, seared exquisitely, and served with an incredible dipping sauce. Sure, it's considered an appetizer, but one night (the first time I had it here - bonafide sushi freak, I am), I had two orders of it and shared the Kung Pao dish with the person I was with, along with a couple of nice, strong drinks served in very high glasses, and I was a happy camper. I've been to all of these branches; my favorite Chang's is in Santa Monica, I do not recommend the one at the Beverly Center.
(4)
Alex K.
Overall I like their food for the type of restaurant they are, I like the atmosphere, the service varies but mostly is alright. I really don't have much to say on this.
(3)
Chuck D.
I love Pf Changs and all its locations across america. i am reviewing the Sherman Oaks location because its the one I visit most often. Pf Changs is great chinese food. The Kung Pao chicken and the asparagus over brown rice makes a perfect meal for one. The prices could be a bit lower but I always enjoy dining at any of its locations. I give PF Changs a 83/100
(4)
Jake L.
the 2 star rating is generous. basically it says " i didn't get diarrhea, or puke when i ate this." i've been here several times, i keep getting gift cards, and i have to go for social occasions. I find it a little salty, and i don't think it's very authentic at all. see: "Dynamite Shrimp" and "Chocolate Martini" panda express is like a trip to szechuan province compared to this place. mongolian beef was edible, barley. so that's a plus. also, the rice is good. mostly i eat rice there. i just feel that a chinese restaurants merits should be judged by the quality of food that they produce, not the cool sauces they offer you on the table. Gimmicks are one thing, but i wouldn't judge a burger joint based on the selection of Ketchup. basically go to the chinese joint on the corner, by your house. it will be way better than this Applebee's-esque rip off.
(2)
Pia S.
We may have eaten here twice a while back because someone gave me a gift card. I remembered that I got pretty toasted on their chocolate martini and so because I was drunk by the time our food came, everything tasted pretty good! I only remember having Mongolian Beef with rice while my husband had the ribs for an appetizer and some Kung Pao chicken. The inside is nice; it felt kinda hip and trendy. Other than that I don't remember anything else that stands out that would make this my regular place to eat; like everyone already said, it's an Americanized version of Chinese food.
(3)
r p.
Food wasn't anything special.if you need to add some atmosphere to your boring day...its a nice place to kick it and relax ,and the only place to have a keylime pie martini(never been into foofy drinks,but this was worth it).Kelly is the dime that most likely wil be makin your drinks.great bartender.
(4)
David G.
I personally don't like PF Changs. I've been to 3 different ones and they are all very nice, and fancy. But the food..... eh... it's ok. I don't care for it at all. But the service is always good, restaurants clean and prices not too high.
(3)
B V.
Staff at this particular location is always friendly and professional. Food is consistently cooked to spec. I'm not usually a fan of chain restaurants, but I'm always pleased to visit this one.
(5)
Mike D.
If you take PF Chang's on its own merits, it isn't the worst sort of place. I actually like knowing that it exists out in those other parts of the country where it may be the best gig in town. I distinctly remember a night in Atlantic City, NJ where a restaurant of this "caliber" was a pleasant surprise. But in LA, I avoid it, except when I can't. Yesterday we had some plans fall through and our friends made the call to eat here, which was on the way to where we were going. We all sort of passed around 6 or 7 things and 3 or 4 of them were pretty good. None of it worth the money and for the money, you shouldn't get Chili's-like service, or a cafeteria-style table layout. So count me as a dissenter, but I usually manage to like what I'm eating, without illusions of authenticity.
(3)
Music M.
Well, the good news is P F Chang is now taking reservations. I feel the food here is a very good value. It's really hard to beat their price/quality combination. Very vegetarian friendly, Tofu lettace wraps are very good. Friday nights are a little insane at this location. Service staff is generally very well trained. Enjoy!
(3)
rasaka s.
this is a great place and to think its a chain ..... wow .. they have impressed me over the years and really have done a great job lately. keep up with the new menu items...they get better and better....
(5)
Michael F.
Now this is chinese food but without that greasy feeling and fear of msg! the wait can sometimes be unpleasant but once you've sat down its a great place for dinner. the lettuce wraps, and mongolian beef are both great, and the best desert i've ever had is their banana spring rolls... amazing.. the waiters aren't bad, and they're cute as hell, and the martini's, well... you can't go wrong with a martini.. and they take reservations.. who knew!
(4)
Christie B.
PF Chang's is going way downhill OR this one sucks compared to the other ones I've had on the east coast. Their food is SOOOOO salty and bland. It's nothing special when compared to some of the great local chinese places. They also charge way more than the local places which is lame because the food is subpar. Their food is just not that flavorful. I have now been to this location 3 times and the food was equally as bad each time, so we've officially decided there are no "off nights" but instead their food is just NOT good. We will not be going back!! I gave this place 2 stars however because we always get great service. ALWAYS. It's always very clean in the dining room and bathrooms. I highly recommend not wasting your money on this place and if you're craving chinese, ordering from a local chinese place and dining in is your best option. It's an equally as romantic evening and cheaper.
(2)
Greg B.
I take my family to PF Chang at least 3 times a month, and as always the servers are great , the food is excellent and you don't feel not welcomed to the restaurant even if it's the first time, always a warm welcome. My recommendation is to always try to make a reservation * specially * on the weekends, it ca be a loooooooong wait...My personal favorite is the private room in the left corner of the reastaurant for upto 16 guests .(^_^)
(5)
Lorna P.
What can I say - I love PF Changs!!! Everything about it - food, service, location and ambiance! My favorite is the crispy honey shrimp!
(5)
Gambit X.
Met two friends there this past week to go to the movies and have dinner. Surprisingly, there was very little wait for a Friday night. There is generally a 30-45 minute wait for dinner on weekends. Two of us were seated right away. The third was about 3-4 miles away on his way to the restaurant. By the time our friend arrived we had still not seen our waiter and had to flag down the manager. At no time did he apologize, explain why we'd been ignored, or offer us a free drink. The manager took our drink orders and then a waitress appeared shortly after with our beverages. Again, no explanation or apology for making us wait close to twenty minutes without being acknowledged. We ordered, ate, and left very quickly. We left a very minimal tip since the service really wasn't "prompt." Remember what "TIP" stands for? The food is decent enough although nothing great. Do not go there if you are really hungry. Portions tend to be on the small side.
(3)
David F.
In the mood for some "Valley Culture"? How about the Galleria? I suggest meeting a fellow Yelp member for a Cadillac Marg at El Torito Grill. When the buzz hits,...stroll thru Tower Records (The new Barry Manilow CD is out!)...then over to P.F. Changs for appetizers and drinks. The ahi tuna is blood red and sushi quality. Crag Rangoon does the scavenger proud. Lettuce wraps are cold and crisp and the Egg rolls are appropriately crunchy...attentive and congenial service.I don't understand why westsiders view us valley-ites as "children of a lesser god."
(4)
Sorry, No Coupons available for this restaurant.
Address :15301 Ventura Blvd,Ste P-22
Sherman Oaks, CA, 91403
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Garage Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
The popularity of Chinese food in America can be adjudicated by the appearance of China Town in many major cities in the United State of America. The popular trend of ordering or opting for Chinese take away food isn't unknown in America. Chinese take away food comes to rescue when you're too tired from work or too exhausted to cook. No one can resist the temptation of eating spicy noodles, shrimp, chicken, beef or pork cooked in the sweet and spicy sauce. The cooking method of authentic Chinese food is a lot different compared to what is served in America.
Generally, Chinese use dark meat small bones and organs to cook dishes but this changes when you are eating American-Chinese fusion food prepared using white boneless meat cooked with broccoli, carrots and onions. Back in China, the food is less spicy and oily as they favor steaming and braising method for cooking the most popular dishes. So, if you have a taste for authentic Chinese food, then try finding a real Chinese restaurant in the city. You can also try the most popular fusion Chinese food like Pecking Duck, Chicken Feet, Hot Pot, Shrimp Dumpling Soup, Mapo Tofu, Wontons, Chop Suey, Egg Rolls and not to forget Fortune Cookies.
There are not many restaurants in America serving authentic Chinese food. A little research on Restaurant Listings directory can help you locate the best Chinese restaurants in the city. Chinese cuisine is continuously evolving, and you can find a variety of dishes categorized as the food for lactose intolerant, gluten intolerant, vegan, vegetarian, and diabetic friendly. So, if you have a group of friends with different taste patterns, save the hassle and visit the nearest Chinese restaurant in your city.
Tracy M.
I know this is a chain restaurant and I usually try to avoid those, however; I was on the westside and Pasadena seems like another country when you are to the point of being hangry so this was definitely an uncontrollable impulse. With that being said, I am super glad that I stopped here! I feel a glass of sangria helps most situations, especially when pushed to the hangry level. I was past the point of figuring out what I wanted to eat past the Sangria, so I had the waiter pick out something for me and went with the Mongolian Beef. Hands down, best decision of the day! If you like spice, this was the way to go!! I am not a huge beef eater, but not opposed either - but can attest to how well made it was. That dish alone makes me want to go back to this specific location!!
(5)Erin P.
My husband and I decided to try here after always walking past it and my obsession with the movie Hangover where the guys says "what is this, a pf changs or something?" Anyway - we arrived no one even said hi to us until we said hi. We asked how long the wait would be and one of the hostesses said no wait at all. That hostess walked away, another one asked for a name. I told her my name but looked at my husband and said, if theres no wait, why do they need my name? I thought ooh maybe its part of the restaurant experience lol. Then she tells us to wait and take a seat. We waited ten minutes and then got a seat. I totally don't mind a ten minute wait but don't tell me theres no wait. None of this bothered me much because it wasn't worth going more into. We were seated and a girl in training + her trainer helped us. They were very nice and helpful. We ordered vegetarian fried rice, egg rolls and broccoli beef entrée. Egg rolls were very good. The waitress came back and asked us if we wanted egg in our friend rice and we said 'yes please' and she told her trainer as well. After we started to eat we noticed it had no egg. Was going to ignore it but it didn't taste how I like it with egg so we asked a different waitress who had asked how our meal was about the egg. She asked if we wanted it a side of egg to put in and we agreed. It was about 15 min and no one came buy and our rice was cold. Finally got attention of manager and she was very kind and said they were making us a new entree instead of egg on the side. I understand that part it would've been nice for someone to tell us before. She ensured us a new order was in and almost done and that we wouldn't be charged for the rice. That was nice. I left a tad annoyed because we were just so hungry but I was over the situation. Then, we got home, started to eat the new rice and bam, no egg..again. Won't be back. It's a shame because has potential but honestly the local Chinese place - California Wok is free delivery, less greasy and yummier.
(2)Izzy B.
I came to this P.F. Chang's on a Sunday night so it was fairly busy, but my party of 4 was still able to get seated right away. The staff here was very polite and offered very good recommendations. I have to say that most of the food was good. The problem is, things went wrong from the beginning. We never got table settings like napkins and silverware until probably 30 minutes after we were seated (and we had to ask twice). Our appetizers got to our table before we even had a fork to eat them with. That being said, those appetizers were pretty good once we were able to eat them. Pork dumplings, edamame (they give a lot), and lettuce wraps were all great appetizers. Moving on to the main course, I ordered the Chang's spicy chicken and brown rice. Chicken was fantastic, but the rice was obviously burnt and hard. When I told this to the waitress, she said that she thought it looked off when she served it. If you think the food looks burnt, you still go ahead and serve it?! I thought that was unbelievable. Concluding thoughts: polite staff, slow/lax service, (mostly) good food, poor quality control. 2/5
(2)Lynne A.
Went yesterday for an early dinner date at 4 PM. It was a beautiful day to sit outside. Nicholas was our waiter, he was friendly. I got the shrimp with lobster sauce, huge portion with brown rice, and a pear mojito my favorite! Service was a little slow. Nicholas brought the check without asking either one of us if we wanted another drink. I definitely wanted one, since we were about to go see a 2 hr movie. Oh well! It as not that busy, but maybe it was inside and they had two many tables, who knows! The pear mojitos is really what brings me here, more than the food lately, to bad i only got the chance to enjoy 1!
(3)Ferlay S.
This location is inside the Sherman Oaks Galleria, just off of Sepulveda. There is a Cheesecake Factory and an Arclight, so it's convenient for an impromptu night out. It was a little packed since it was dinner time on Saturday, but we were able to get a table pretty fast. The food is ok, but it's so expensive. You're better off going to a mom and pop Chinese restaurant and getting better tasting food for half the price. But I had a gift card, so this is why we were here. We got the PF Chang's meal for two. We each got a choice of soup, a choice of appetizer to share (steamed chicken dumplings), an entree each that includes rice, and a dessert. The hot and sour soup wasn't good at all. Way too salty and not at all sour or hot. It's usually my favorite soup, but not this time. I couldn't even finish it, yuck. The chicken dumplings were plated nicely and it was very good. We both got the house special chicken entree with brown rice and it was delicious, however it was too "saucy" for my taste. Our dessert we got the banana eggrolls served with ice cream. That was probably the best out of our whole meal. Very pleased with our waiter's suggestion. I give it one star not only for the mediocre, expensive food, but the service seriously lacked. We hardly saw our waiter. Only for our drinks and to take our order, and our dessert. I had to flag down other people's waiters to get some attention for our lack of refills. I could tell the other waiters were annoyed that I was doing that, but we had no attention from our waiter, so I had to do something. Also, I was disappointed in the way he wrote up our check. We got the PF Changs meal for two for $40, but instead he itemized everything and charged us individually, so instead of $40, we were charged $60. Uhhh...NO. Then it took us an extra 20 minutes to get the bill fixed. But even when we explained it to him, he didn't understand bc he was so distracted by something. He would look away and not look at me or my husband. Then he would ask us to repeat it. Terrible service. Don't think I would be back to this location.
(1)Rachel E.
The food is good but the service is was terrible! The server completely neglected to clear the table in between are courses. By the end when we asked for the bill we were sitting in a mounting of rubbish. And the shocking part was that when one of the dishes was sent back due to being too salty, the server could only say "that's good" and no apology or anything.
(2)Carlos R.
I'm giving one star because I don't have the option to select NO STARS. Although I do like PF CHANGS. This location has the worse service ever. I will NEVER EVER EVER go back. Completely rude server.
(1)Philip L.
While having dinner at PF Chang's in Encino tonight, we noticed that our lemon drop didn't have enough flavor so we told our waiter and within a minute the manager came to deliver us our freshly made cocktail drink. It tasted so much better. Thanks to Matt for such excellent customer service.
(5)Cathy M.
Check your credit card receipts bc they seem to have "technical issues" with their credit card system ...what BS ... they tried to double charge me for a visit from 7/10 (which i did go to) but on 7/29 i noticed another charge for the SAME amount but it was dated for 7/11! Wtf?!? They must have hoped i wouldn't have noticed it... well i did! I promptly contacted the manager who said he would call me right back... didn't get a call after an hour and when i called back the next manager i spoke to said the 1st manager had left!! Would have been nice if he had told me that! I ended up calling back and spoke to the operating manager who actually seemed somewhat concerned... but not until I emailed her to follow up once my bank had contacted the restaurant! Eventually the extra charge was reversed but I had to stay on it to ensure it was done! Not cool pf changs!! To the other yelpers who stated they have horrible/rude/slow service. .. you speak truth bc when my friends and I went that 7/10 night we sat outside in the patio area to enjoy the evening dace entertainment going on but we had to flag down servers/runners for the basic things ... silverware/plates/refills/etc... they either aren't trained properly or don't give af of their customers. The food isnt the greatest to make me EVER want to go back there... this experience made me remember why I don't eat here... there are better options to choose from in the area!
(1)Markus F.
Be careful guys, that's an illegal SCAM restaurant. Went there today and asked which of the VEGETARIAN could be vegan friendly or made vegan friendly (no milk, no egg), and the waitress told us: "No, we make everything with FISH OIL". This means that their menu is illegal according to the FDA guidelines. Very disappointing and also pretty scary that something like that is legal in a country like the U.S. If there would be zero stars possible, I'd give zero stars. We will also forward this case to the FDA.
(1)Nara V.
Nice location. Parking: in the mall gallery. Place: clean, quiet, very welcome. Service: little slow but nice and attentive . Food: taste ok, nothing special and also no bad. I didn't understand the menu, it wasn't clear about sizes and prices; which for me that was kind of scam, thanks God I wasn't much hungry, because the lunch size how they call is very small like appetizer $9.50, so if you are really hungry order the dinner size.
(3)R P.
Recently came here for my niece's birthday and the service was definetly below our expectations. It took the waitress 45 minutes to take our order, she came to check on us once in the two hours we were there and to boot, when I looked back at the bar all the waiters were hanging out laughing at each other. Mind you, this was on a thursday night with hardly anyone at the restaurant. Needless to say we will not be coming back to this restaurant. 08/17/15 Upon reading other reviews, I should have avoided this place at all cost.
(1)Nava N.
I haven't been in a P.F. Chang's for ages. I started avoided fried foods and because of this tend to not dine at most Asian food restaurants. I was driving back from Glendale and decided to head towards the Sherman Oaks galleria to grab something to eat. My friend and I initially wanted to go to the Cheesecake Factory but per usual the restaurant had a long wait. Last minute we decided on P.F. Chang's and I'm glad we did. There was no wait. We were greeted and seated right away. Our waiter was very knowledgeable and with his help I was able to order something off them menu that I knew wouldn't make me sick. We ended up ordering the Chicken lettuce wraps, the almond cashew chicken, the orange peal chicken, and the fried rice. The food was good and we ended up with leftovers for lunch the next day. I just wish that they offered more healthy dinning options.
(3)Katrina B.
First off I want to say is Dee is very nice and sweet. The other managers need some training. Matt is racist
(1)Rebecca G.
I love p.f. chang's! especially this location. the outside seating area is really nice and relaxing and a ton of stores near by. we ordered the sesame chicken and didn't end up liking it and we asked our waiter if he could change it, the manager then came by and asked us questions and made sure were being taken care of! I've also been to the beverly location and that I would say the service at the sherman oaks location is way better. Overall good quality food :)
(5)Mariam S.
Have been going to this spot for years for birthday parties and dinners and every time I have been there the utensils and plates are always dirty and stained and when I ask the waiters to get a new one they don't even apologize. Service is ok and food is good but I won't go back here anymore
(1)Shawn S.
Came to this location last night for the first time. Perfect dinner for two I must say. They have a peanut free menu that's as long as the original menu, impressive. There service. Is exceptional, on point well represented, very nice and respectful and joked with us as well. Great quality in a person. Each dish that we order we prepared and cooked just right. From the lettuce wraps with there 3 dipping sauces to there tuna tartar, properly seared with garlic and jalapeño peppers over the top. The lettuce wraps were cooked perfectly, had great texture and bite. I really enjoyed the tuna tartar. Very fresh, nice sized slices, good portion. For our main meal we had the sweet and sour pork. With brown rice. And we had the Chilean sea bass. The sweet and sour pork. Was great. Not to much batter and wasn't over cooked. The vegetables were cooked perfectly as well. The Chilean sea bass was cooked perfect, juicy thru every bite. And surrounded by spinach leaves. My mouth watered thru every bite of there food. I would highly recommend this location to anyone in the area. Very reasonably price for the service as well as the quality of food that you get. If your heading in for a bite you might want to sit in Estevan's section. Just ask the host.
(5)Lina F.
I love this P.F. Chang's! In the Sherman Oaks Galleria, so great place to catch a dinner and movie. I called two hours ahead to reserve a table bc the other restaurants would not accept reservations. The woman that answered the phone was so friendly and asked if we had a special occasion that evening, which I thought was a nice touch. We arrived and were seated right away. The host and our server were welcoming and very polite. The drinks from the bar were perfect. Their garlic noodles and lettuce wraps rival some of the most expensive asian fusion restaurants that I have been to. I think this is a great option to come here either before or after a movie and so much better than having to wait 30-45 minutes to be seated.
(5)Naz G.
So we stopped going to PF Changs a couple of years ago because the food was just gross, oily and salty and had no other flavors. This past week we had to give them another chance because we were invited by others and it turned out to be a very pleasant surprise indeed. They had a completely different menu and lots of good options. Everything ordered by people in our party was very delicious so I'm happy to say that it was a good thing we were forced to give them another try. We'll definitely be back again.
(4)Leanna W.
Tasty but extremely Westernized Asian food. Most of the main dishes are hyper-sweetened, hyper-salted compared to their authentic Asian counterparts. That being said, they are still tasty, but very heavy and rely on the sweet/salty thing rather than intriguing and exotic flavors. Many vegetarian options - a big plus! Drinks: very stiff, yay! Service - we were told about 40min for the wait but it was well over an hour. The service once inside was decent; our food arrived quickly but the waiter was a bit slow with water refills and such.
(3)Sharon M.
I love the food here and the fact that you can get so much food by doing that 2 people meal deal thing. Only bad part was waiting so long for service. We couldnt order for a while and everything was really stretched out. Food was amazing though! Nice waitresses!
(4)JAMEZ Z.
This is the best place for quality themed chinese food in Los Angeles, and probably the world. Their dishes, though they vary, all have a similar sweet and gourmet taste. The service here is second to none. Everything is accurately and impeccably made. Their menu varies. I wouldn't rate just any PF's a 5-star establishment- but this location earns it
(5)Randy B.
I love and adore the chicken fried rice, but I could make sweet love all-night-long to the northern-style ribs. How does one make love to ribs? XXX is how. Tender pork ribs, marinated for hours, cooked to perfection in a tangy sauce, and served with a little ramekin of Chinese 5-spice blend. Pinch a little atop -- munch, munch, munch. It's pure love. It's a Saturday night in Sherman Oaks, what do you do? Where do you go? Try somewhere new, or go somewhere where you have favorites and is always consistently good? Order "off menu": -- The "real" Ginger Beer; usually made with Kirin beer and ginger syrup has been replaced with a non-alcoholic one on the menu. I have them make it with bud light to save a few calories, and still -- so good. -- The "Stir-fried Eggplant with Chicken" is awesome. Except they no longer carry it with the minced chicken, only listed with the veggies. Voila! Available on request. Yay! I took some photos of the ribs and eggplant, and eek - doesn't look so good up-close, so scratch the upload. Regardless, with the trinity of PF Chang sauces, I slather it all about everything I order...always great. Like George, I like it HOT and SPICY. No matter what you order, you get quality -- not authentic, but it is what it is. Whether you get a Chinese Chicken Salad (adore), Sweet & Sour Soup, or the Lemon Chicken -- it's consistently good. ========================= Location specific - Sherman Oaks ========================= It's the forgotten stepchild of the chain. Around the corner and away from the main courtyard, it's not near the ZGallerie/Cheesecake/El Torito Grill area, but further down the way. If you come here before/after a movie at Arclight (love), they'll be sure to take care of you (if you're in a rush).
(4)Annie N.
my first time at a PF Chang! Whaaaaaat, but seriously. The Sherman oaks location valet parks and it's in a nice shopping area. The service was so so. We actually joined our party late and when we got there, their drink orders weren't even out yet. We then had to flag someone down to order food and then flag them down again to turn off the AC because it was so cold! It was 60 degrees outside this particular Sunday and they had the AC on.... Food was good. I loved the pad Thai and the crunchy shrimps. The tea selection is amazing
(3)Olesya Z.
Real bad service took too long to bring food rice was dry I have bin too many PF Changs but this one was the worst
(2)Payam s.
Solid place. Parking sucks not a fast takeout or even dine in place. Food can be either really good or bad, mostly averge +. Very clean, staff is amazing now, they have stepped up from 3 or 4 months ago.
(4)Tiffany G.
I go back and forth with 3 or 4 stars why because the food is a 4 and my experience is more like a 3 when I'm there. This trip, we went for an early dinner on a Sunday night. Got there about 5:30 - a 15 to 20 minute wait...hmmmm that is odd as the restaurant was practically empty. When our little buzzer went off we went up to the hostess station. She smiled, but didn't say anything. My friend stood there for a few minutes waiting for her to say something...but no. So my firend said, "I think our table is ready". The hostess said "yes" and we all stood there. Eventually a waiter/host came and got us and took us to our table. He was great. He alerted us to the special menu and even got me some wooden chopstix (the new ones are too slick for me). Our waiter was very nice. He took our order and off he went. We had "the usual" pan friend dumplings (vegetable), spring rolls and brown rice. I ordered the new special beet salad - very good! I put up a picture. They forgot our rice and it took a while to find someone to get rice for us (not sure where our nice waiter went). I ordered decaf coffee...it was cold - bummer. The food was good as usual. Know before you go.... 1) it can be REALLY CROWDED, there is a small bar area on the far side of the restaurant if you want to get a drink while you wait. 2) you can get wooden uncoated (not slippery) chopstix - just ask 3) they have lots of vegetarian items 4) they validate parking so take your ticket with you (however, if you are going to the movies, validate there as you get 4 hours instead of 2)
(3)Brian B.
Doesn't matter if the food is ok. I got a soup and a coke togo. First of all, they gave me my coke right after paying... For 10 minutes it was just sitting in a togo cup- ice melting. Then when I got my soup, I asked if there was a spoon inside since I was gonna eat in my hotel room. Yes I could have called room service but it's what the waitress said. She said they are out of spoons (which they should have told me in advance). Then she just stood there. So I asked if there is anything else and she offered a knife! Then when I explained I don't think I can eat a soup with a knife, she just said... Then sorry! What makes me even more mad was that she was being so ditzy and smiling like thats none of her problem. Any retail store should have an excellent customer service so should not be representing the owners hard work.
(1)Jose R.
The food is always satisfying, not authentic but great flavors! The Chilean Sea Bass was buttery and flaky- the orange shrimp was a little rough but satisfying! To my surprise, the asparagus was the highlight of the meal ! Great place to hang out and have a drink- martinis were smooth!!
(4)Robert D.
Garbage. SALT, SALT ,SALT, AND SALT. Did I mention SALT? If you did a blind test between the beef, chicken and shrimp you would not be able to tell the difference. Shocked and horrified this establishment is still in business. One of the worst eating experiences that a party of five has ever had not to mention the wait of 45 minutes for our food. Management eventually stepped in but said nothing - no formal apology/ explanation or aknowledgement. He in fact went ahead and never returned but did comp (credit) us for the apetizers. It was like he did not want to deal with the matter 4-12-15 at 3.30 pm. The food was so bad and that Managment did not even show up later to check on our experience. F- The waitress disappeared and you could tell both from the body language of the manager and the watiress that they would rather be somewhere else than here. It was bizarre because they had a who gives a beep attitude if you follow me. They did switch our waitress with another waiter. We waited so much for nothing and and eventually told them that we were tired of waiting and were going to leave the establishment. Within minutes the food turned up. The food was not hot at all. It was actually horrible. It was prepared with so much salt and left waiting under the heat lamp for so long before the remaining dishes were prepared, not to mention it was awful. P.F. Chang lost our business for life.
(1)Nojan R.
Pretty good food. We got the changs dinner for two. It came with like 3 courses. All the food was really goos. Only the wait time was really long. You can't really be upset because the place is packed. But if you want a good date without $ on your mind, this is the spot.
(4)Jennifer N.
I went last night with my family and I have to say, I was really disappointed. When we got there around 6:15pm there was no wait, which was nice. We started with a california roll and lettuce wraps. The sushi was great, overpriced for what it was but definitely beat the wraps. WAY TOO SALTY! Didn't even finish it. Our food took forever to come out and it wasn't even busy. We ordered combo pad thai with chicken and shrimp and there were 4 shrimps in there. Not much of a combo. The lo mein was way too salty and the orange chicken was dry. The waiter looked confused every time we asked him for something and it took 30 minutes just to get our bill. We probably won't be coming back to this place. Service was bad and food was overly salty. Waste of money.
(2)Jonathan V.
Hosts were not very good upset my wife tough with the girls 7 months and 20 months maybe we should not have brought them service was ok Food so so
(2)Neerja S.
I've eaten at this location a few times and it's always been fine but this past Friday evening was unfortunately just plain awful. I get that it was a busy Friday night but I would think that a major chain like this would have been long prepared to deal with that. Apparently not. My cousin and I decided to kill the wait time at the bar where we ordered drinks a couple of appetizers. Our bartender was the only redeeming and person of quality that night. I wish I knew his name so I could give him the credit he deserves. He not only took the time to get our orders right but when we were called to our table, he was the only one who offered to help us carry our food and drinks - I'd also like to note that my cousin had sprained her ankle so one of her hands held her cane. Even then, the guy who led us to our table couldn't be bothered to offer us help - only our barman did. He is the only reason this review has a star - otherwise, this review would be in the negative if I could give that. Anyway, we get to our table where we sat for 30 minutes and NO ONE bothered to look at us, much less offer to get us water or take our dinner order. Perhaps they saw we had appetizers but you'd think someone would at least bring us water!!! Finally, I got up and told the host. The manager (I think since he was the only one not in uniform), apologized and said he would comp our appetizers. I said we'd already paid for those at the bar so then he said he'd "take care of us." Well, our server came out quickly after that and said, "Sorry, I don't know what happened. We thought the people at the bar were taking care of you." WTF?? Why would the people at the bar take care of people who are now sitting in the main dining room, and when we'd already closed out our bill there?!?! Anyway, we did get our food and our server seemed nice and ready to make amends. I left her the customary tip which I regretted about 10 minutes later. For reasons known only to herself, she'd taken our parking ticket to validate and hid it behind the bill receipts. I didn't see it obviously and we walked out. When I ran back to get it, she gave me attitude, saying in a rather rude tone, "Oh well, you left it in the bill folder." I just stared at her and asked the obvious: "Well, can you check to see if you still have it?" She did and have it back to me. Oh, and the kicker - absolutely NOTHING was comped on the dinner bill so the manager clearly didn't "take care of us." Will I be going back to this location? HELL NO. Will I be recommending this location to anyone ever? ABSOLUTELY NOT. Take the extra 15 minute drive at enjoy yourself at the Woodland Hills location where I heartily wish we'd gone instead, and where I usually go. The Sherman Oaks location is a complete and total mess, filled with rude and uncaring servers and managers who should be ashamed to say they're in the service industry. I don't know what "service" they seem to think they're providing but it's complete and total crap.
(1)Daniel S.
Are you in need of a salt lick? Then this is your place. I've been to several locations over the years and found their food salty in general, but last night's experience was an extreme in over-seasoning. They have wonderful service, as to be expected from an upscale chain restaurant, and their vaunted lettuce cups do deliver, but I otherwise am over this place.
(2)Nannette P.
The worst PF Chang I've been to. I ordered to go, when I got home, they gave me the wrong dishes. Never going back.
(1)Harmonie T.
I kinda picked on the BF when he suggested that we eat at PF Chang's after our movie at the Arclight. "You're gonna make me eat at a big corporate chain??? Why???" Well, it was conveniently there and the BF has this weird fascination with corporate chains. How we get along so well, I have no idea! And he did admit to me that if his parents (who used to own a Chinese restaurant) ever found out that we ate at a PF Chang's, they would disown him. I guess we both had reputations to protect ;D The staff...excellent! Friendly! Helpful! ...and not bad on the eyes :) The food...friggin' delicious! Maybe slightly more oily or salty than what I prefer but only by a tiny fraction. We basically ordered tea, one appetizer, one entrée, and a bunch of half order side dishes. I was surprised that the meat-eater BF wanted to get all veggies but he was totally diggin' on the spread: - Dragon Eye Oolong Tea (with hints of peach and apricot) - Veggie Spring Rolls su.pr/26gv0X - Stir-Fried Eggplant (which had a sweet & sour sauce) su.pr/1LusNZ - Sichuan-Style Asparagus su.pr/5p5wGi - Spinach Stir-Fried w/Garlic su.pr/31TvPU - Spicy Green Beans su.pr/2MnvI2 I admit, I was a bit of a hater coming in here. But I really can't deny the fact that this was a good experience!
(4)Scarlet A.
Overrated food, I cant even say its Chinese, not sure how to classify what they serve, its almost like an Asian fusion Cheesecake Factory. I go to Chinatown or Monterey Park for my Chinese food, and the menu here is nowhere near the Chinese cuisine I am used to.
(3)Brenda R.
I'm not a big fan of this restaurant. Ordered the ribs the last time I was there and they were too tough to eat. Very disappointing. I enjoy the lettuce wraps, but I have to remind them to take off the junk they throw in to make them look fancy. Some rice dishes are good.
(3)Adam K.
This is my favorite place to eat after movies and its a shame that the quality of this establishment has deteriorated to such blatant mediocrity. The prices have gone up, the ambience is dark and unpleasant, and the service is apathetic to say the least. What this place has going for it is the inauthentic Asian cuisine it so proudly serves.
(2)DC R.
This has got to be the worst tasting Chinese food I have ever had. It's nothing but slop on a plate. I know excellent Chinese food because I was raised in Monterey Park and still live close enough to eat there. We've been here three times including the one in Burbank, because we were given gift cards, and each time is as bad as the last. So I would never pay to eat here. So why the two stars? The lettuce wraps and spicy tuna roll were good and the only things worth eating. I hope I never get another gift card from here. At $70 with tip, it is a waste of money. We'll keep our Monterey Park hangouts!
(2)Maritza E.
The service here is always extremely amazing and the food is perfect! I absolutely love the chicken Lettuce wraps and Crispy Green Beans. I don't often come to pf changs but when I do I can always count on their great food and service to fill my belly!
(4)Sandy S.
Came here on a double date. We ordered a few drinks. I had Lemon drop, and mojito....which were both great! Food was pretty good. When we aksed the waiter if he thought we had orderd enough for the 4 he said it might not be enough, so we ordered a couple more plates., We had so much food left, We could have fed another 3 people. Too bad we had a movie to catch,..we could have taken it to go.
(4)Peter S.
Excellent food but miserable service. If you go on a weekend, expect to wait an hour at your table for your food and to be ignored while you wait.
(2)Stephanie S.
Something going on? I frequently visit PF Changs - various locations. This visit was a bit of a disappointment. it was mid week and off peak time. The restaurant was hardly busy, yet service was slow. The chicken broth was extra salty and the whole meal seemed a bit off compared to usual. I often find customer service in this part of town to be a bit on the needs improvement side. My personal theory: all of these want to be actors who are making ends meet with a waiter job need to get over themselves and put a bit more effort into knowing how to serve a customer. Some of it might just be general lack of training. For example, when you have a table that is anxious to leave and has been waiting for their bill and a table of 5 ready to order DIRECTLY next to each other, you take the split second to hand the ready to leave people their bill before taking the full order of the party of 5. I will say the manager was nice and besides from the salt issue, food was good. BUT when did they stop making their pf changs sauce table side? To me, this has always been a signature WE ARE PF CHANGS thing. My lettuce wraps came with a pre mixed sauce that was way to spicy for me. Some of it spilled on the plate before I even had a chance to put it on. Now I am confident they would have replaced both sauce and dish had I asked, however after such slow service, I was eager to eat. Being a loyal fan of this chain, I will not give up on you PF CHANGS, but you have officially been warned.
(2)Mariapaola S.
HORRIBLE service. Really small portions. Won't go back.
(1)Doug S.
Big menu selection, good quality, fast service. The problem for us was a big party of rich people with no manners seated right near us. Noisy kids running all around the seating area, baby throwing silverware on the floor, etc. It's Sherman Oaks, so being in a restaurant with people whose money outnumbers their manners by a ratio of 8:1 is, sadly, common.
(3)Stéphanie S.
The experience here was not bad but it was unremarkable. I had a business lunch here (my colleague picked the place) and the place serves its purpose. The noise level is enough so that your conversation remain private yet low enough to remain at a manageable level. Food is what you would expect from that chain, good but unremarkable. Price are appropriate when you are on an expense account, service was professional and the dessert was good. Don't forget to get your parking ticket validated as the mall here charges for parking otherwise!
(3)Diana M.
Good food not great but slightly better than average. Giving 3 stars for atmosphere and decor. Service was very slow and not attentive.
(3)Chase S.
This was my first time to any pf changs restaurant and I must say I was very pleased, wasn't quite sure what to get but our waiter Myles suggested the honey chicken and I was very pleased. Definitely hit the spot and awesome service to top it off. The only thing is that it's a bit on the pricey side for the price compared to the food proportion but it paid off by being in a clean restaurant with great service. Give it a try if your in the area and are looking for tasty Asian food.
(5)Chanana G.
Had dinner with my husband and daughter a few nights ago. First off, my cosmo from the bar was super delish!!!! We ordered Chicken Lettuce Wraps, Mongolian Beef and Crispy Honey Shrinp. The wraps were great although they provide a different, way too spicy sauce then they used to. When I mentioned it to our very sweet waitress, Taylor, she promptly brought the old sauces that get mixed at the table. It's was fabulous. The shrimp were great! The Mongolian beef was a bit over done and it seems they are adding a ton of onions now. I felt like the actual meat was a lot less then it used to be. All in all I enjoyed the meal. In a big busy restaurant like this, often the service is lacking. For once I did not have to ask for a refill of my iced tea and actually never was on need for anything since our server provided everything. That is,a major plus for me. I will be requesting the same waitress in the future for sure!
(4)Caleb G.
The good here is good! the place is nice! service is good as well. So why only 4 stars ? Well cause it's way overpriced. The prices you pay for the amount of food they give you is not good. You can go many other Chinese places and get a much better deal. But other than that hey the place is great! loved it. I took some pictures of what we had but umm the lettuce wraps for appetizer so good i am sorry it just a picture of the left overs hehe. But i also took picture of the FULL MENU hope you guys enjoy and if it was helpful place vote thanks!
(4)Jimmy C.
I've had plenty of authentic asian food coming from the 626 san gabriel area my entire life. Came here for lunch to try it out and I am not impressed. It is simply a glorified panda express. It's interesting seeing business people here dressed really nice eating kung pao chicken and orange chicken. It's just weird to me, sorry. But all in all. I did have a pleasant experience. Each dish though very ordinary to me, didn't seem very oily and felt a bit healthier than you would at a chinese restaurant. Service was great, and everyone was very attentive and nice. I have nothing against this chain, it's more a personal preference.
(2)William W.
love love love pf changs- cone here often with tha gang!!!! the shrimp fried rice iz 2 die 4!!!!
(5)Alexandra A.
Overrated food. Way too much sodium even when you ask to have your food prepared clean and no extra sauces.
(2)Rhumano O.
Food was alright at this location... The thing that would have made it better would have been the service! Myself and my family were completely neglected. We will never come back to this location again.
(2)Traci K.
Pish Posh! I'm sooo glad I didn't listen to these poor reviews! My family and I thoroughly enjoyed this PF Chang's! I barely like Chinese food, and I loved everything we had at our table. This was kind of on a fluke, because I was trying to surprise the fam and take them to Fuddrucker's only to be shocked that they closed at 9pm and not 10pm like the website said. After driving from Inglewood, we figured we'd better grab something. We saw The cheesecake factory and settled on that, but while walking towards it, there was PF Changs! I frowned at the thought, but my husband and daughter LOVE Chinese food, so I didn't want to be a party pooper. We were greeted by the host and immediately seated. James was our waiter and to make a long story short, he was great! From beginning to end! Drinks stayed full, food was brought out piping hot! His suggestions were on point! YUM! We had the egg rolls, the lettuce wraps, combo fried rice, Mongolian beef, chicken noodle soup, and the lobster sauce shrimp! All was PERFECTLY MADE! The icing on the cake was the manager Jesse, came over, introduced herself, personally thanked us for dining there, and gave us a little "welcome" gift! SO sweet! It's seriously the little things! We will be back soon to eat here again. A+++
(5)Stephanie R.
Always satisfied their service could be better. Foods amazing love the green beans and lettuce wraps!
(5)Mahogany C.
The bar staff is so friendly.
(4)Mindy S.
Oh how I wish there was less than one star!!! Yesterday I got the 2 bills from the ER for our lovely NYE spent in the hospital with the worst food poisoning of our lives. EAT HERE AT YOUR OWN RISK!!!! We had your basics...Chicken Lettuce Wraps, Egg Rolls, Hot and Sour Soup and Changs Spicy Chicken. Not only is the food generally mediocre at best, but to get this sick from eating there is NOT worth it!!! It seems like an easy option while waiting for your Arclight movie, but try one of the other restaurants at the Galleria, your belly will thank you later. I should really send them my hospital bills and make them pay for it!
(1)Alex E.
Not sure why there are so many bad reviews but I really like this place. It is nice and clean on the inside and the seats are comfortable. I really enjoy their spicy eggplant appetizer but my favorite dish is the Oolong marinated sea bass. If you like sea bass you will love this item. It is marinated in oolong tea and served with spinach. This one always seems to hit the spot. I definitely recommend this restaurant.
(5)Jennifer D.
If you want authenticate Chinese food then this is not the place. Most of the dishes they serve here are too oily and they give me a stomach ache. The Oolong marinated sea bass is not too oily and tasty. It comes on a bed on spinach. It's convenient because most of the restaurants in the galleria are crowded except this one.
(3)Glen S.
We came as a party of 13 and our waiter was a nice guy but the service and food was not very good. Several dishes were very salty. We ordered some dishes that had sauces and we did not receive until after we finished eating the food. Out table was not bussed very well. We ordered a child chicken dish that showed up 20 minutes into our meal. We were almost finished eating. The one star rating is because of the food mostly. PF Changs, it will be a long time before you see me again
(1)Veeral S.
Very good food, especially their double pan fried chow mein noodles. Service was excellent.
(4)Doggin L.
The food deserves 1 star. It is pretty much basic fast-food American Chinese fare (maybe a minor step up AKA - not made out of scary meat bits) but flavored with just as much salt/soy as possible to give it any sort of flavor. There is nothing dynamic here, really basic white-washed salty garbage. For less money in this city, you can get Chinese/Asian food that is 1000 times better. Everything tasted pretty much the same (tried a few diff dishes with friends). However the service was friendly (if not always the best). The only other good thing? Some of the signature cocktails were tasty - but not worth coming in for. Just another PF Changs in the greater LA Area that relies on location and the few mindless 'don't give a shit what I'm eating' diners who wander in. PF Changs def. belongs somewhere that its only competition is a fast-food Chinese chain that uses scary meat bits. At least comparatively, then, its better.
(2)Rachel C.
This particular Pf Chang gets a three because their food is still delicious. But they have the smallest portions we had ever seen. Our crispy green beans were about a third of the size as that from Pasadena or Rancho Cucamonga...main entrees almost half the size. Our waiter seemed new. Nice, but we had to call him over to refill our drinks every time. They validate parking for two hours. We ended up having to pay for parking on the amount of time we went over (35 minute wait to be seated and waited a long time for food--at least the waiter acknowledged the wait before we did).
(3)Jolie D.
My boyfriend and I went the other day for dinner and it was decent. The food was good, but pretty expensive, I though (3 stars), but the service was great (5 stars). We came in pretty late and most times when that happens, servers will give you attitude because you're holding up their night. Our server, Simone, was super friendly, not overly attentive but still got us everything we needed and was personable. Made us feel welcomed and not rushed at all.
(4)Tom B.
We had a corporate meeting with 12 people in the private room in the back, and the service was fantastic! Food was great, and the price was in line with other restaurants we hold meetings. Nice job!!
(5)Hilary C.
Ordered the sea bass served under veggies with brown rice and an order of the curried veggies as an appetizer. The curried veggies were great - delicious! The sea bass could have been better as it was really salty and not cooked to perfection. It's unfortunate they are not that passionate about their food. I guess this happens with large multi-location restaurants. I wouldn't go back in the near future especially at 24 dollars for the sea bass entree.
(3)Pat P.
SERVICE IS HORRIBLE AND THE MANAGER DID NOT RESPOND TO OUR COMPLAINT. We were a party of 5 last night and celebrating a birthday. It was @ 7:30pm and the restaurant was about 1/4 filled. Our waiter Manuel took our drink and appetizer orders promptly. We told our waiter that this was a special birthday celebration, hoping for good service. After our drinks and apps were served, Manuel totally disappeared. AND I MEAN HE WAS NO WHERE TO BE FOUND. We waited for over 30 minutes and finally flagged down another waiter and asked him to get our waiter for us. We ordered quickly and were served without delay. Unfortunately, Manuel totally disappeared again. We were clearly finished eating and waited an additional 20 minutes before we flagged down Manuel and asked for the check and a few desserts. After another 30 minutes, we went to the Manager and told her that our waiter had disappeared on us the entire evening. Now we needed to leave and we still had not gotten our check or the desserts. Just then, Manuel came out with the desserts which we had to take with us. Manuel told us to put our parking tickets in with the bill and he would validate them. We were SHOCKED that the manager had not come back to our table, comped the desserts, or even apologized for the horrendous service. To top it all off, we got stuck at the parking exit because our parking tickets were not validated!
(1)Polly B.
Probably one of the most ordinary lunches ever. We sent one appetizer- VIETNAMESE LEMONGRASS CHICKEN SPRING ROLLS--back. The WORST! The waiter had to send the manager over to have it taken it off the check. She was not gracious about it. The rest of the meal was 'eek, me thinks not.' Now we know why the restaurant was empty on a Saturday at lunch.
(1)Jennifer C. L.
I went here last night for Date Night. We got lucky and got sat in their private party room by the window. Even though the content of the view itself wasn't anything amazing as it was just Sepulveda Blvd it was nice to be sat next to one where you had to option to look outside. This place was especially great because they had a menu dedicated for gluten free dishes. Plus, the service was great. We ordered the gf Philip's Better Lemon Chicken that comes with broccoli. It was so yummy! It had the perfect tangy to go with the savory chicken that was lightly battered with gluten free batter. Delish! We also ordered the Beef with Broccoli and that was good too, especially because the beef was high quality instead of the rubbery & chewy texture you might get at other places. I am a fan of PF Chang's Gluten Free Menu!
(5)LDB C.
Not a big fan. Food portions are small compared to other Chinese places, in fact, almost double the size at $6-7 less per. Food is OK, but not mind blowing. You are basically paying for atmosphere, if you consider poor service "atmosphere". My brother ordered some egg rolls, and the first ones came cold, and the second ones were raw inside. Without even leaving the area, 2 servers were talking about the return. One said to the other, "he returned them a second time", and the other replied, "he's ridiculous", within earshot of the table which my wife and I heard. So unprofessional. We spent $200 dollars there. And what do the servers care? Do your job and keep quiet. For some reason, I used to think well of them, but I won't come back, unless my party wants to go.
(1)Tripp J.
Stopped by with a buddy from out of town. Arrived just a few mins after Happy Hour but no worries...only 1 bartender who's some wannabe actor/model & should be cast in some Tweener movie....this tool is entertaining all the Cougars at the bar....after some long story and flapping his hands around he exits stage right & reappears at the other end of the bar to refresh another patrons drink order. Finally he sees us sitting dead in the center & said he'd be right with us. Eventually the next shift showed and I finally got approached by the BEST bartender ( and by now joined by another actor/model has been for his shift ) ( this took 15 mins-I was about to bail) and we immediately ordered out drinks & appetizer. Teen Wolf finally came over like a jilted lover to offer the lamest of excuses but I didn't even look up from my phone to acknowledge he makes a carbon footprint. The food is good and I like to drop in there prior to going to the Arclight but unless you're an Over 40 lonely Single chick and you want to be Wooed by Teen Wolf who gives you his floor show for tips-you're practically invisible.
(2)Michael F.
Homerun! This was our first visit here and everything was perfection! From the hostess (do they still have that title or is it something new) to our wonderful and cheerful always with a smile Yolanda to the Manager Grant who stopped at our table to see how things were. Hat's off to the kitchen staff for the fantastic tasting food! The ambience was wonderfull as well. If there was one thing I can mention that my wife didn't like it was the lighting at the table. She needed to use a cell phone light to read the menu. As far as the dishes that were perfect were the appetizer of chicken lettuce wrap. The entrees of Orange Chicken, Mongolian beef and I had the Curry chicken. Thank you PF Changs of Sherman Oaks for making our dining experience a wonderful one.
(5)Nora N.
I understand why it's a 3 star. Most Pf Chang locations are a hit or miss in regards to the quality and taste of the entrees but I have to say, this particular location is pretty consistent. Probably one of my favorite locations due to it's proximty to Arclight and good location overall. The service is usually pretty good except for this one time that our food had arrived and the server still hadn't brought plates and utensils to our table. But aside from that... I like this location. Order the mongolian beef, kung pao shrimp OR chicken, lo mein vegetable noodles and chicken fried rice - you won't be sorry.
(4)Abigail D.
I'm waiting for my food as I'm writing this review...Worst PF Changs... Waited 45 mins for a table and the receptionist let other party of the same size before my party. After we were seated it took the waiter at least 10 mins before he even said Hi!!! At least acknowledge the people waiting on your table! The food isn't that special to wait that long! Don't ever come here only if you know the restaurants going to be absolutely desolate... Then maybe the waiter will give you any attention!
(1)Felicia H.
Let me just start by saying the service I had while at this P.F. Chang's the two times I've been here was excellent. I had no complaints. The food, however, is a different story. I was open-minded to P.F. Chang's when I first ate here with my boyfriend as I'd never eaten at any P.F. Chang's in my life and I don't believe I was biased against it. I first ordered the Mongolian Beef and it was very bland. I was quite underwhelmed. My boyfriend, who loves P.F. Chang's, also agreed with my assessment. I may have also gotten some fried rice which I thought a non-cook like me could have cooked better. The second time we ate here, I got the Kung Pao Scallops. It was okay, but much too salty and not enough good taste for me to enjoy. I wouldn't get it again. My boyfriend got his favorite crispy honey shrimp which was actually pretty tasty. In all, I couldn't believe we paid just over $50 for two okay-mediocre entrees and a lacking-in-taste appetizer. You can get much better Chinese food elsewhere. The only reason why I could justify having paid such a hefty price for such mediocre food was the restaurant's interior design and high rent. It's a nice place, but the food could be so much better.
(3)Théo P.
For reasons unknown to me I was actually quite excited for our Father's Day dinner at P.F. Chang's. Unfortunately for me, the only lasting memory I was left with was food poisoning. Admittedly P.F. Chang's has a very modernly stylish ambiance; with dim lighting, provided by large ring-shaped lights, and asian-inspired decoration in the form of statues and paintings. However the decoration isn't able to distract you from the poor service. Interestingly though this is one of the few instances where the service was poor due to its absence, however, as opposed to some sort of negative interaction. Upon entering we informed the hostess of our arrival, as we had a reservation, and headed to the bar. Before our drinks were even made our table was ready, and shortly thereafter we were sat. To our dismay, we sat unattended for 15 minutes before flagging down a server. Realizing the error of their ways, one of the managers took care of our table for the remainder of the night--providing rather good service. The food was quite good, which I expected considering the rather high prices. We ordered a varied assortment of appetizers and entrees that were all well portioned. Everything was flavorful, and provided an interesting spin on your usual (Americanized) Chinese meals. This wouldn't be my first choice for Chinese food (I'm more of a mom 'n' pop Chinese place type of guy anyway), but after spending a miserable night/morning it is now my last. I will probably give P.F. Chang's another chance though... at a different location.
(2)Susie K.
P.F. Chang's is a place I go to when I need to grab a quick bite to eat. I've never ever left the place and thought, man that dish rocked. I feel bad saying this considering service is almost always great and it's not hard to get a seat. All their dishes need to reduce the amount of soy sauce/sodium more. It's so freaking salty. I felt like I had the ocean in my mouth. Their ahi crisp appetizer should be taken off the menu. It was so bad. The fish was not fresh at all, tasted dry/stale and in the one place where it could have benefited from some sort of salt, it was lacking. I couldn't eat more than 1
(2)Nancy R.
This was the worst dining experience ever! I gave one star for the waitress and some of food. We are avid PF Chang customers BUT this particular location needs to empty the place out and start again! The management is less than competent or skilled in dealing with the customer or issues. We were made to feel like criminals after complaing about one poo pah after another including receiving someone elses credit card!!! This is usually a spot we gather when we are all in calif but that def wont be happening again I assure you. Having fam members in the biz they were absolutely floored at the poor management of the situation as were we all. As I said we are frequent visitors to all PF Changs whereever we are but doubt we will be eager anymore but one thing for sure we def wont be back to this location! Sad sad sad. Corporate you need to seriously look into the management of this location. Understand you had even been there earlier on the day we were there .and even you found issues. What a shame.
(1)Shelby C.
We stopped in here last week because we just came out of the movies and it was convenient - remembering eating at another location years ago and really liking it. I guess we were kind of disappointed. The ambiance is beautiful and the servers were super super nice and tried hard. The food was not great. I even found a hair in my food - I did not say anything. They did make a mistake on our check and corrected it - but we had to wait 20 minutes for that to happen. They did give us a coupon off for our next visit - which I do not think we will use.
(2)Jeff G.
Maybe it's because I always get my food to-go but I never liked any of my lunches here, even when I eat "unhealthy" by their menu standards. However I always take my lunch to-go from other restaurants but it still tastes pretty good.
(1)Mark G.
I've liked PF Changs for many years and eaten there in probably 10 different states. I rarely ever give bad reviews. My experience at the Sherman Oaks location last week was terrible, and i don't say that lightly. Waiter was completely absent minded. Forgot everything and had to be reminded. Food just isn't the same as it used to be. $17 shrimp dish was pathetic, absolutely embarrassing for them. Tiny portion of bay shrimp sized shrimp. The waiter apologized for the portion being so small and said i should tell the manager. All in all, while i used to love this chain the quality and portions and prices and service simply sucked. They lost a former big fan for life.
(1)Vick M.
I was craving for my favorite dish and I decide to try this place...well,the chicken they gave me was really dry. I've had kum pao in some other china places and the meat is always soft and juicy...didn't like it.the waitress was really kind, great service
(3)Michael B.
3.5 stars just a pretty standard chain restaurant. Pre-FixePre-FixePre-FixePre-FixePre-Fixe lol but that's where it's @ my friends! Changs chicken is ok, beef & broccoli better IMO. Service is standard and quality of the wait staff with this chain various by location...this is place has solid service. Bartenders at the bar are cool and the bar is a better place to hang out while you wait for a table than on the couch by the hostess desk. Fellas don't take'em here for Valentines day but sure swing them by for some good americanized chinese food on any other random day, heck most will like it ha!
(3)Justin L.
Nothing spectacular. Just a standard PF Chang's. Well you all know what to expect when you go to PF Changs and this venue is no different. We went with a group of four, and the food was okay, but nothing worth noting. The appetizers were a bit disappointing here though, the lettuce wraps are normally better. Other than that, just the same as any other.
(3)Donna G.
Lunch on a Sunday afternoon at PF Changs with a friend. We split the calamari which was very different. The calamari almost resembled french fries. I even made a comment "This is a little like french fries". So I don't really think I liked it. I ordered the Shrimp in Lobster sauce lunch special which was very good, and I thought reasonably priced. I was glad to see they offered lunch specials on the weekends. It was just the right amount of food for lunch time. Our waitress was very nice and made sure my ice tea stayed full. I would definitely go back to PF Changs for an afternoon lunch, and I would like to try some of the other lunch specials on the menu.
(3)Bella S.
I really feel like this place deserves 2 stars but I'm being nice. So this review is not towards the waiter as he was great except it would take a while in between checking our drinks and such. It's for the overall experience. Got there and it wasn't that busy and was told it'll be a 5 minute wait and that's pretty accurate as we were seated a few minutes later. So the first thing I noticed when I sat was the greasy finger marks all over my plate? umm, eww. Whatever. I switched plates with the one next to me. The portions seem to be getting smaller while the prices keep going up. I ordered chicken lettuce wraps and we were 3 people and literally were given like 5 pieces of lettuce. I don't know, the overall experience was not pleasant like the one I receive at the Pasadena location which is the one I usually go to. I don't think I'll be back here.
(3)Sophia C.
So with a guialo of a husband that wanted Chinese food, but not the hardcore shit, we walked here after a long day of work from our respective jobs. We went straight for the dinner for two fixed price meal, ~$40 which included choice of soup for each, one appetizer, 2 entrees and a shot of mini dessert. The hot and sour soup was nothing to write about, nor was the egg drop soup. Being asian...those soups are clearly for the "non-asian" clientele. Now...the lettuce wrap appetizer...was actually quite good! The hubby wea leary of it...and ended up being eating most of it, even when we ran out of the lettuce and just ate the meat portion. Seasoned just right and came out piping hot. That's not bad PF Changs. Entrees turned out to be a B grade. We ordered the orange chicken (hubby's choice) and Mongolian beef (moi). Orange chicken was nothing spectacular...but the Mongolian beef was pleasantly surprising. It came pretty damn close to authentic Mongolian beef that you'd have at the hardcore Chinese restaurants through SG Valley: seared outside, juicy inside with a hint of peppercorn. I loved that it came with green onions, the husband doesn't eat it...so more for me! Mini desserts were the great wall of chocolate and tiramisu. Meh...the sweet topped off a not too shabby meal. I'd give 3.5 for the meal but it gets the 4 stars for the great customer service we received. Guess towards the end of the meal, our waitress was refilling out waters when she accidently spilled some water on my purse. I didn't bat an eye, but I guess she's done that before in the past as she was horrified of spilling water on my purse the she kept apologizing. I kept saying no worries, it's friggin' water? Poor thing even went to her supervisor...who then marched up to our table to see if everything was ok with the purse. Checked again, just water, didn't destroy anything. The manager stated that due to the accident, he was going to comp the large sake we had ordered. Pssh...freebies? Sign me up! Paid the bill and got yet another apology from both the waitress and manager...and go handed a free complimentary appetizer coupon the next time we swing by. Wow...I would never have expected such corrective and prompt customer service from PF Changs. I might have to change my mindset of the place where my guailo husband and the most americanized taiwanese brother in law thinks this franchise serves the BEST asian food ever. I won't agree there, but PF changs does provide one of BEST customer service I've experienced anywhere. Yes, I shall be returning :D
(4)Kristin H.
I visited this place on a date. Cute date, but would you really take a Chinese woman to an Americanized Chinese restaurant when she's used to real Chinese food? Maybe. In any case, I ordered the SHANGHAI SHRIMP WITH GARLIC SAUCE but with Scallops because sadly enough, this is one of the only dishes that comes with vegetables. Awkward much. My date ordered the Mahi Mahi because it came with Cilantro rice and apparently, he's obsessed with Cilantro rice. The food was okay... they have regular white rice and not Jasmine rice, which is awkward for an Asian restaurant, but typical for an Asian-American restaurant. Our server was great.... For dessert, we ordered the single portion of chocolate mousse. It was good... though again, something I could have made on my own. My date loved it, though. haha All in all, a decent place, nice ambiance, and a semi-decent wine selection. We tried the Santa Julia, "Organica" Mendoza. It was nice.
(3)Venus M.
So I haven't eaten PF Changs in about 7 years simply because my mom wore it out! My best friend had a gift card and wanted to go for a little late night happy hour...so I agreed...I mean happy hour drink are just that...HAPPY. lol. Upon walking in to this semi-dead restaurant at 10:30 p.m. on a Thursday we couldn't find a hostess...I mean we walked into a more private part of the restaurant for couples tables (with a cute view btw) and there were employees in there rolling up silverware who did not offer to help us but simply stared at us until we walked away. NOT a good first impression. One star taken away before we even get seated. Next we decide to just sit at the bar...and THAT'S where the night began. Our bartender Danny was AMAZING! I mean he was ON IT! Checked our i.d.'s, took our order and told us in advance when happy hour was over, when he would be taking last call and even asked if we had certain preferences regarding food so that we were aware of the animal contents in it. Wow! The food starting coming in the most perfect wave because they brought items out as they were ready...not luke warm and all at the same time. All the food runners, bussers and barbacks were super friendly and helpful as well...honestly we felt like two queens up in there! Whoop whoop...that's ALWAYS a way to get a girl to come back. The food was good too but honestly even if it wasn't...I would go back anyway because the service was just that great! I actually had a good time!
(4)Michael A.
Service sucks, but the managers make up for it. I got a numbskull server but the manager Andrew Jones was awesome and provided top notch customer service! The food is always good.
(3)Ashley T.
I don't usually like to write reviews on chain restaurants, but I guess this one deserved it. My boyfriend and I went to a movie and decided to have dinner beforehand. I guess the summer crowds are here now because every restaurant but PF Changs had a 40 minute wait. We were hesitant, but decided to eat here anyway. They now have a dinner for two for 40 dollars which includes an appetizer to share, two soups, two entrees, rice, and one large or two mini desserts. I have to admit, it was a great deal! The food itself is mediocre at best. It tastes mass produced and something just a minor step above Panda Express (I hate Panda Express). The one redeeming factor was the dessert. We ordered the banana spring rolls (for an extra 1.25) and it was amazing! It came with a great sweet ice cream, fresh fruit, caramel drizzle, and the actual spring rolls were great. I would go back just for the dessert! I also have to mention our server, Sonny. He was awesome. He seemed a little overwhelmed (it was insanely busy), but he kept his composure and made sure we had everything we needed. If only the food were better it would get more stars in my book.
(3)Levon B.
Went in for a quick lunch. Server Mark was great, food came out quickly. Food was delicious, service friendly and helpful. Will definitely come back
(5)leeza p.
I made a reservation with Grant for my daughters Bday dinner. He was professional, friendly and it was quick and easy. Our party arrived at 6pm on a Saturday night, restaurant was busy but our table was ready and we were seated quickly,no problem. Our server was Amanda and she was EXCELLENT!!! We had our drinks served quickly, our order was taken and food was served promptly. She kept our drinks full, she handled the table with ease! With a party of 15, she took care of us top to bottom the entire time, not one single mess up. Food was hot, and everyone commented how great the food was, and was served exactly as we ordered it, checks were separated by groups and again, not one mistake. She was awesome !!! This was our first dinner party at Pf Changs and we will definitely be back and recommend this spot to others! GOOD JOB AMANDA AND PF CHANGS!
(5)Christopher F.
I'm instantly suspicious of anyplace that uses the word 'fusion'. Not so for Changs. I haven't had a bad meal there and the portions are good sized. The service is good and quick to be helpful. For sodas and teas nobody needs to ask for a refill because it's there before you've finished the one you're working on. Lemon chicken dumplings Crab wontons Mongolian beef Sweet & sour chicken... I'm making myself hungry .... The list goes on, but this is good stuff, guys. Reservations are always a good idea, but expect to wait 10 to 15 minutes longer. To off set that, though, you won't be waiting long for your meal. It's an open floor plan so it's going to be noisy, but that just everyone is having a good time. Beastly advise: They're part of the Sherman Oaks galleria so parking is not a problem. They do validate, but as the hostess told me, if you're planning on going to the Arc Light theater then get your ticket validated there. For unknown reasons Changs doesn't validate as long as Arc Light.
(4)victor t.
I come here for The Ginger Chicken great dish service is good and is perfect for lunch after your workout .
(4)J S.
Food is good but service is slow. We went around 7pm on a Sunday and despite the numerous empty tables were told it was a 40 minute wait. It took 50 minutes to get seated and we learned that they were understaffed for the night. We waited for service and waited for food. At least the food was tasty and the staff polite.
(2)Renae B.
Its ok. I loved the Mongolian beef. But the Sweet and Sour chicken was really soggy. Flavor was ok though. I love the atmosphere but the food wasn't amazing. It didn't snag my interest enough to want to go back.
(3)Cat C.
HI love P F Chang .... Wonton soup, Mongolian beef, t best I had ever had b4. T food is 5 star but t service is 4, So 4.5 is my score... For sure coming back.....
(4)Linda S.
Typical PF Chang. Parking is somewhat of a hassle. Like their vegetable dishes. Recommend the eggplant, green beans and spinach.
(3)O O.
this particular place... well, its a hit or totally miss. the service is not consistent. thank gudness the ppl i take are nonchalant. i woulnt recommend this place not unless your around the area. the next time i come here ill probably order to go... before i go watch a flick. i gave it some stars because its clean and it looks new. the food is ok for americanized chinese cuisine.
(2)Samantha L.
Love love the Chicken Lettuce Wrap!!!
(4)Alex M.
I tried different locations of this place hoping this was just a fluke. Nope, all of them have the same horrific problem. The food is just awful. I love chinese food. This is how bad the food here is......I'd rather go to Panda Express than here.
(1)Eric R.
I don't usually go to chinese because i'm afraid of whats in it. This place is my favorite chinese place. The mongolian beef is great along with their vegtable fried rice. they have a really good chicken noodle soup that I usually get in the wintertime and add some brown rice to it. Its really good!!!
(4)L H.
Service as always slow.. Waited for 5+ min just to get water.. If only I didn't love their Mongolian beef, chicken lettuce wraps so much. Sad part was the restaurant was not busy.
(4)Jonathan W.
I'm usually not that into chains, however if you're a vegetarian, you have got to love the tofu at P.F. Chang's. Crispy on the outside and creamy in the middle, it's amazing! The service here is also really good, you can't make it halfway through your drink without them bringing you another one. And our little one kept dropping his spoon, yet within seconds he'd have a new one. So if you have friends who just MUST eat at a chain, then this is a good option.
(3)Michelle M.
Well PF Changs are bastards who held my friends and I hostage this Saturday night! We get there at 6:45pm and ask for the wait to which they clearly answer "30 minutes". We agree to get our name in and take a seat for what seems like a long time. My friend goes to check on our name after 35 and the hostess says that she doesn't know who gave us wrong information but it would be another 20 minutes. She was present during the first conversation with the other host by the way. We return to our seats for another 25 minutes and my other friend decides to check. We notice the lobby has now filled up and she is told that a bunch of 730pm reservations arrived and we would have to wait another 30-45 minutes. They had already held us hostage for 1 hour and now they want us to watch 20 parties walk in and get seated before us. If I wasn't a lady I would have said a few choice words but instead my group headed to Arc light movie theaters who took great care of us and sat us right away. Shame on you PF Changs, you have no right to treat people this way.
(1)Nikki M.
Went to this P.F Chang's for the first time to have lunch with my friend. All I can say is The food was delicious but...I've definitely had better service. After we were seated, the water we asked for never showed up till after our drinks and food. And even then it took at another 10 minutes before the waitress brought the water. We were halfway through our meal, before she came to check on us to see if everything was ok. And then she didn't even ask us if we needed a refill on our drinks or automatically refilled them. I hope this is a random incident and not the kind of service they give all the time.
(2)Miguel G.
Really just come here for their lettuce wraps/ drinks/ banana spring roll desert (must have). Good service, but if I'm really in the mood for Chinese food rather drive down Ventura Blvd and go to Chi Dynasty.
(3)Jamie K.
This place is great! The service was AMAZING. The food was good and their agave margarita can't be beat. It's a bit pricy, but a fun date place for sure!
(5)Tahura B.
Edward, our waiter was amazing! He served our party of 18 really well! Very courteous and efficient. Food was okay. Very salty for my taste. But 3 stars go to Edward and the ambiance. Nice. MAYBE I'll go there again.
(3)Emily D.
Recently I had been loosing faith in PF Changs. I order takeout from here sometimes since I work across the street. It's usually mediocre at best. Then, last Friday, my husband and I headed over for a sit down lunch. This was my first time sitting down to eat at this location. We ordered Mojitos (the plain ones not the pear) and some Vegetarian Double Pan Fried Noodles and Vegetarian Fried Rice from our server Taylor. The Mojitos came, and I was in love. It was one of the best I've had in a long time. And I'm a sucker for sugar around the rim of a glass, so I was a happy camper. Our food came out pretty quickly, and it was delicious. Right out of the kitchen is really how this food tastes the best. The veggies were still a little crisp, definitely not overdone, and the sauce on the noodles was not overpowering. I will definitely be coming back to eat in again, but will probably stay away from the takeout.
(4)Tony Y. Jr. Y.
One of my friends asked where I'd like to dine for my birthday, and I selected PF Chang's, as it's been years since I've dined in PF Chang's. This particular location is spacious and has a friendly staff, as we were graciously greeted upon entering. I've always admired the large stone horses in front PF Chang's restaurants because they have such an imposing presence. However, the décor in this particular restaurant left much to be desired, but it's decent. So, for starters, my friend recommended the Chang's Chicken Lettuce Wraps, which I was almost opposed to, simply because it's almost like making a taco, and that can get messy. Believe it or not, this appetizer was really good and, somewhat, healthy. I ordered the Mongolian Beef for my entrée, and the flavor was very good but my meat was almost on the tough side. My friend ordered Lemon Chicken and I didn't hear any complaints, but I did see much left on the plate and the remainders being wrapped up to-go. Speaking of to-go, I took the remainder of my entrée home too. Frankly, I was tired of chewing that Mongolian Beef, but since it was my birthday dinner, I thought I'd be considerate and polite by not complaining. On a lighter note, our waiter was most attentive, courteous, and professional. Service was definitely up-to-par in this restaurant and I'll say this place is worthy of another visit.
(3)Cristina S.
Dirty plates/cups... We went for a late night Saturday dinner. The hostess was a young unpleasant girl who didn't care to be there, and the waiter was just the same. I guess I can't blame them because it was 11:00pm (they closed at midnight). All the plates and cups were dirty - they felt gritty, as if they were just rinsed and left to dry. I even picked off particles from our water glasses and our tea cups (inside and out). The plates felt like they had sauce residue on them (i.e. sticky residue). It was... disgusting. When I asked the waiter why the plates were dirty, he replied, "Ya, that's kinda just how they are...". SERIOUSLY?? Are you kidding me? We're eating off these plates. He should've just apologized and replaced them... Anyway, he brought us new plates, tea cups and water glasses, and they were still dirty (except my tea cup which was warm, as if it was just taken out of the dishwasher)... The server's shift ended, and the server that took over asked how everything was, and I told him about the dishes/cups, and he replied a little more professional with this - "Yes, sometimes the soap leaves that residue, it's a really strong soap and sometimes the plates come out like that." Too which I replied, "But I was able to pick off what looked and felt like food particles...?" He then replaced the tea cups, again. And the food was mediocre. Not going back to this location ever again, and probably not going to another P.F. Chang's. We both felt like we ate an unsatisfieing and unhealthy meal.... probably because we did. The little mom and pop Chinese restaurants in L.A. are so much better, and the service is much more friendly and warm. Thumbs down.
(1)Blaine S.
Wonton soup was awesome, wish I had ordered a bowl instead of just a cup.
(4)Alice L.
This place has very beautiful decoration with okay service. The food is worse compared to local Chinese restaurants. But i do love their choco cake. yummy
(4)Kristen L.
The main photo... that's not even a picture of this place... strange. Anyways, I always have a good time here. The bartenders are always really cool. They make me good drinks, and gave me a few free shots. They won me over. GREAT bloody marys... only $6.00 too!
(5)Vicky Z.
I visited this PF Chang's with my family for lunch. There were a lot of different lunch items on the menu, but the orange chicken only comes in the dinner entree size?? Strange, but true. I ordered the orange chicken, the others had lunch entrees of beef & broccoli, honey crunch chicken, and a pepper steak lunch. Everyone enjoyed their meals but it was nothing spectacular.
(3)K L.
Did not have a good experience
(2)Laura M.
Food was good. Had the kung pao shrimp which was very good and the ginger chicken with broccoli which v was also good. We had the chicken lettuce wraps for an appetizer which was yummy. However, I am giving the service only two stars. We were seated before two other tables and received or plates last. I had to get the writer's attention more than once to come to our table. He seemed to be very observant with the other tables. Mind you, there was only two of us having dinner. I don't know if I would come back here due . The service.
(3)Brian C.
Never had a desire to go here but we received a gift card and decided to check out the store in Sherman Oaks. Went in on a Sunday around noon which was perfect timing. Within the hour the place was packed. We lucked out with a cozy both and enjoyed a great meal with great service. Ordered the 5 course family meal with the lettuce wraps, Kung pau scallops and orange peel chicken. All very good. Honestly, overall we were disappointed with the fact we did not have veggies to go with the meal. It all seemed very fattening. Probably not our healthiest meal. Left with some new york style cheesecake that was tasty. Don't see us coming back but certainly would recommend P.F. Changs to anyone looking for a nice professional atmosphere for a business dinner or lunch or a family looking for a predictable meal garnished by some pretty good looking drinks, waitresses and serverers and a hippish Chinese vibe. One loud Hoot for service, creativity and style. No hoots on Chinese.
(3)Marci C.
Never have any problems here. Foods always good, drinks are always right and I never complain about the service. Usually have Glenn take care of the hubby and I and he's the go to guy behind the bar! :)
(4)Iris G.
This is a yet another review that states this is a chain restaurant that serves very Americanized Chinese food. Blah blah blah, the food is good if you know what you're getting yourself into by choosing to go there. I will say, they do have a pretty efficient system going on with all the bussers/waiters systematically wandering around. One guy took out drink order, one guy took our food order, same guy brought out our food, new guy took away all dishes, and then original guy brought the bill. Um...that's a lot of guys for a table of two.... The pan fried dumplings were good, I liked that they were nice and juicy and had that perfect amount of 'crust' for being pan fried. I also appreciated the fact that they didn't use the thick, doughy wonton skins to make the dumpling. There's nothing worse than a doughy dumpling. However, I was kind of sad that there are only 4 dumplings that come out in an order. A perfect amount for me, but my boy was sad that there wasn't a dumpling for him to snack on. My fella had the sweet and sour chicken, which surprisingly, the chicken was nicely fried and moist. Alot of places out here I've found just overfry the hell out of the chicken. A smaller portion size came with this also, but I do think that overall, it's okay, because America is way too obese and 923872395 servings that come out in an order definitely are a reason toward the obesity. I'd go back, but only at someone else's suggestion.
(3)Allen K.
Everything here is an appetizer. It might as well be called a Chinese tapas bar cuz nothing in here fills an average American's stomach. Hell, not even an average Kenyan marathoner's stomach cuz they just don't give you much. and I can't even say that the entrees at least tasted good cuz they don't. Everything, I mean, everything here taste salty. You don't smell any of the Chinese flavors in any dish - this is a Chinese themed restaurant and not a fusion place, and the only thing I notice is salt and soy sauce. The food comes out slow - we waited 40 minutes for lunch entrees - seriously??? for lunch???? people work, you know! Finally the appetizer, I mean, entrees are rather expensive, perhaps to pay for the nice decor and location. The ice tea, by the way, tastes good.
(2)Brashy B.
not a bad spot and good reverse happy hour good bang for ya buck
(3)Mesrop A.
So we got here about an hour ago, got our drinks first thing, after our appetizer, but we have been waiting 35 minutes for our food to arrive, finally got here, not our waiters fault at all but watching the cooks Goof around rather making food takes away the 5 star and it's not even paled in here... But I must say the food is wonderful....
(3)Maryam R.
It's always tough to review the big chains. So, if you like PF Chang's, you really can't go wrong here. I personally like the Asian-Fusion thing they've got goin' on and I never feel ill after I eat at any location. It can get expensive but I think it's worth it for tasty food. The service here has always been great for me and this is always a spot my friends and I consider when we're lookin' for a grub spot. Here are some of my favorites in case you care: Crab Wontons (nobody makes them better) Orange Peel Beef Mongolian Beef Kung Pao Chicken, STOCK VELVETED! (that's how you know I'm a regular) Crispy Honey Shrimp Garlic Noodles (Yummy!) The sauce they mix at your table for you (love to put it on my brown rice) One thing I will say is that I don't get why the Lettuce Wraps are so popular. I just don't think they are very flavorful.
(5)Jessica H.
Let's face it. PF Chang's your time has come and gone. This particular one needs a lot of work. I've been to several here in LA and this one, like many, needs a lesson in proper cooking technique and sanitary food practices. I've gotten sick here, had family members get sick and my fiance has also gotten sick here. And on more than one occasion. We will not be returning. Let's just say third time was the charm I guess for learning our lesson. Service has always been more than adequate, which was the reason why I even bothered giving them 2 stars. It's not the servers fault that the management can't keep an eye on the people in the back and make sure they wash their hands and follow proper safety precautions. I really hope that someday this place can get it's act together in the kitchen.
(2)Christina P.
Food is amazing bottom line. Service is good too. This is a great place for a date or hit up the bar for more of a relaxed & casual atmosphere. Highly recommend the lettuce wraps & Seared Ahi Tuna to start! The only issue with regards to this particular location is the parking. Allow yourself enough time to get there & i'd also recommend making reservations as well. For 5 stars go to the Thousand Oaks location. Enjoy!
(4)Megan B.
Double pan fried noodles with chicken, Sichuan-style asparagus, Chang's spicy chicken and a shit ton of beer. Period. Besides the usual Galleria ridiculous Friday/Saturday night wait, this location is badass. They have plenty of good looking servers to stare at if you need to pass the time and I can never complain about the service. One night we even ate at the bar instead of waiting for a table and the bar staff were very accommodating. They have a full bar with a handful of beers on tap so if you like a little (or in my case, a lot) of drinky with dinner you need not worry - PF's has got you covered. I don't even find it necessary to talk about the food because if you don't already know that PF Chang's has bomb-ass Chinese food then there must be something wrong with you. The mini desserts are tasty and a great size for just a little something sweet after dinner. Did I mention the full bar with beer on tap?
(4)Liz B.
Came here on a Saturday night. Knowing how crowded it gets after 7 we came at 630. Had reservations so we were seated immediately. Like most restaurants in the Sherman oaks galleria it seemed as if their AC was down because it was HOT. The waiter was really really nice. The so called manager was greeting tables and completely skipped us! Really? The food wasn't as good as panda express that's for sure. Wouldn't go there again. I've have better experiences at the changs on Beverly hills.
(2)K S.
Honestly, the place probably has the BEST service in the valley. Every time I go there, the staff, from the host to the waiter to the manager deliver exceptionally excellent service. The last time I went there, it was for a birthday with some of my friends. The food was great, the atmosphere was great, and the service was just the icing on the cake. Speaking of which, you have to try their 8 layer chocolate cake. It's definitely bit enough to share between 4 people and it's just delciousness on a plate. Especially with long lines and waits at Cheesecake Factory down the way, this PF Chang's is for sure a better bet.
(5)Kim H.
We go here for the happy hour. Great prices and the food is great for the price. Happy lasts until 6pm though. Otherwise this place is your run of the mill Americanized Chinese food. This location is situated in the middle of the Galleria and has a great outdoor setting. So for those nice summer nights it is nice to have a place to chill where your kids can run around outside in an enclosed area.
(3)Marcia P.
I went here last week. I have been several times before, nothing too special. However, my experience last week warrants a review posting. Our service was wonderful. Kurt ("like Russell not the Captain") was our waiter. He was very courteous, sweet, and cute. The Crispy Honey Shrimp is the bomb. My friend had the Mishu Chicken, but without the Hosin sauce. That sauce tastes like poison. Then our waiter Kurt brings my friend and I out two small sundaes. (it was mentioned in conversation that I celebrated my birthday last week). So sweet. The manager was great and courteous too. I would have given them a full 5 stars, only if they bring back the Lucky 8 dessert. lol
(4)bad b.
I have finally figured it out why PF Changs remains in business. It's definitely not for their food or service. They remain in business because their location is great. Cheesecake Factory is overrun with reservations and PF Changs is the last resort.
(1)Robert B.
Ordered to pick up on a Tuesday night. it took them 15 minutes to hand me the food that was sitting on the kitchen counter! The whole phone order process took me about 1 hour! I won't order from them anymore!
(2)Eralyn S.
I've been to numerous P.F. Chang's around L.A. It just so happened that me and my husband were craving for their chicken lettuce wraps while we were at The Galleria in Sherman Oaks. As we went in, reception was ok. We opted for patio seating so that my 23 month old could enjoy the view of outside. We were directed to our table and was given a high chair for our son. I looked at the high chair in shock because it's the dirtiest black plastic Rubbermaid high chair I've ever seen! I am the type of person who would understand that not everything could be maintained well at all times but the part that was annoying was that the hostess did not even look bothered by the dirty high chair and is expecting us to have our son sit on it right away. We couldn't get settled yet, as we were standing and waiting for someone to at least offer to wipe the chair... I really felt like leaving the restaurant that instant when another restaurant employee was walking by and asked if everything was ok (I'm not sure if he's the manager). I told him about the high chair and it was nice of him to have it replaced with a decent one, I'd give him the props for that. The gesture made us stay... although we regret that after receiving the slowest service ever. Our waitress needs to get classes on "Time Management 101". She's nice but she can put you to sleep. Happy me? I don't think so.
(2)Janet Bellydance B.
While this place is not REALLY chinese food... it's good enough and curbs the craving. I ordered their honey crispy chicken which comes with a side of rice. Nice and sweet and filling, reminiscent of panda express' orange chicken. :-/ My other half ordered the jumbo prawns and garlic noodles. Now that is what I should've ordered. it was delish. The prawns were light and buttery, while the noodles were juicy from the butter and had bits of garlic pieces on the side. Soooo heavenly. Service was good and they stayed open late over the weekend.
(4)Linh H.
I don't remember PF Chang's being so bad. I had a $10 gift card and decided to go ahead and use it. I should have gave it away! The food and service was extremely bad. We ordered the dinner for two. We ordered the following: Egg Drop Soup - Taste like any other egg drop soup Hot & Sour Soup - I couldn't even eat anymore after the first taste. Lettuce Wraps - Too many chestnuts. Walnut Shrimp - The shrimp didn't taste fresh. Spicy Chicken - The best thing we had. We were there for 1.5 hours because the service was so slow. I don't plan to ever go here again.
(1)Rob K.
Funnily enough, I've heard many things about P.F. Chang's... from South Park. The show that rips on everyone and everything seemed to have great things to say about this place. While not the reason for me checking it out, I was totally thinking about the show when my date suggested it. It was surprisingly dimly lit and there were many tables available. My date and I had a very intimate and romantic dinner and our server was very good. I had ordered the lemongrass prawns with garlic noodles -[delicious]. My date had the crispy honey chicken served over a bed of crispy rice sticks -[those rice sticks were amazing]. Both were equally great entrees and came with brown rice. Long story short, great place, great food, great service. I'll definitely do that again. Peace, food and love.
(4)Tony D.
I was excited to discover the Triple Happiness Happy Hour. The entrees that they make for it are pretty good. No need to review the main menu since it is a chain and everyone has their favorite dishes here. I have weekly meetings in Sherman Oaks, so I usually stop here on break for an early dinner. I ordered the pork tacos and tuna tataki crisps. Both of which were pretty tasty. The pork tacos were a little sweet and a little spicy, like a simmered sweet and sour pork. The tuna tataki was nice and fresh, though it is always heavy on the green onion. I tried the shrimp tacos on one visit and those were just okay. There are also plenty of drink specials for $3-6 from 3pm-6pm.
(4)Jonathan M.
Well, it is a PF Changs -- predictable, overly salty, a days worth of calories in each dish, and expensive. Five of us went to dinner and dropped $165. The food is Chinese lite, overly sweet or too salty. Nothing stood out, and while it isn't horrible, nothing was great. Terrible service and a staff that fought with each other. Oh, and the bathrooms were filthy. Men's johns aren't usually clean, but these were exceptionally bad. Won't go back unless I'm dragged there and someone else pays.
(2)Nick N.
My wife and I were very disappointed with our $60 dinner. It was probably the worst kung pao chicken we've ever had, and the dessert had to be sent back twice (first it was still frozen, then they nuked it and it was runny)! The spring rolls were good, though.
(1)Sarah C.
I love PF Changs - the food is always amazing! The service this time was ok - our waiter seemed to be in training still, came back a few times to verify the order etc, but overall it was still a good experience.
(3)James M.
I'll admit, I'm not a big fan of PF Chang's. This particular location seems less good than others. Their waiters are all actor/model pretty, which is nice, but not something I really care that much about. I care a lot more about service, and I find that lacking here. It's loud, like most PF Chang's- but this is the only instance that I have repeatedly had waiters claim that they didn't here me order an item when everyone else at the table clearly heard me order it.
(3)Ellie Y.
This place was really nice!!!! The customer service was really good and the food was AMAZING! I love the appetizer that is with the lettuce.... sooooo good. can't wait to go there and eat it again:)))
(5)Katie K.
Had the Murphy's Law of dining last week at PF Chang's. We went on a Monday night, around 8:00, generally a slow time for most restaurants. The hostess told us it would be about 5 minutes, so we sit and wait. And then she calls the couple who came in behind us. Annoying and rude all at the same time. We're finally sat, where we wait for about 5 minutes for a waitress. We ordered all at once because we were starving. Our drinks took at least 10 minutes. Our first of 2 appetizers took about 15 minutes. The second came separately about 20 minutes with apologies from the manager. How it takes 20 minutes to prepare RAW tuna is baffling. Finally, our entrees arrived. I specifically asked the waitress if the Lo Mein came with mushrooms (I HATE mushrooms) and she said it didn't. Lo and behold, it arrives full of mushrooms. Still starving, I send the food back to be remade. Surprisingly, I did get the Lo Mein back fairly quickly, sans mushrooms. I'm only giving this experience two stars for what happened after that. Having had all of these mistakes piled one after the other, the manager generously comped much of our meal and gave us a gift card to come back again. I can assure you, I will be happy to use that gift card...at a different PF Changs.
(2)Jes G.
I used to like PF Changs but my friend and I went there two days ago and we were extremely disappointed. She ordered a lamb dish for $16 that was so spicy, tough, and full of gooey brown sauce that neither one of us could eat it. We sent it back and got another lamb dish at the waiter's recommendation which was better but still tough. NOW HERE'S THE WORST PART! I ordered Mu Shu Chicken which is wrapped in a pancake and I took half home. The next day I went to eat my leftovers with my glasses on and the chicken inside was chicken intestines! I could not believe what I saw. There were some other tiny "wormy" looking straw stuff in there too. I was so grossed out and called their corporate office in AZ to find out the ingredients. No one has called me back yet as they claims their dietitian is not there. We will NEVER go there again and to think I paid all that money for chicken intestines with the veins and all. Yuck! I am not making this up as I was raised on a farm where we gutted and cooked our own chickens. This was definitely intestines and who knows what the other wormy stuff was. Warning! Always wear your glasses when eating in a restaurant.
(1)Wolfgang M.
Say what you will, but PF's is quality flavors. I've never been disappointed and I've been going since 2002.
(4)Linda C.
Ridiculous wait times. I still can't figure out why everyone is so in love with PFC. The food is fine, but not great, and the prices are stupid. Not worth the wait.
(3)Ron G.
UNBELIEVABLY POOR SERVICE ALERT: Had a 6:30 reservation on Friday before a 7:45 movie for a party of four. We were seated right away, as the restaurant was about 1/3 full. Ten minutes passed and no one had paid any attention to our table. I finally got up and walked to the host station and informed them of the situation. Still no one came. We asked a busboy to get our server. Still no one came. Several minutes later, we flagged down the manager. He looked at us like we were speaking Chinese to him. He immediately got a waiter to take our drink orders. The waiter was fantastic. Immediately we were served lettuce cups on the house. At the end of the meal we all ordered desserts. Nothing came... The clock was ticking before we had to leave for the movies and nothing came. Finally, the manager came and asked if we would like him to get them from the kitchen. In the meantime, the bill had come, and it was 7:40. We said just cancel dessert and take it off the bill. It took another five minutes for them to sort out the bill. We were originally seated round 6:15 and didn't get out until 7:45--a full hour and a half when they weren't very busy. The waiter tried his best, but the manager and the rest of the crew dropped the ball.
(1)Wolf L.
Whenever I go out to lunch with my male coworkers, we usually end up at a place that kicks A@@. One of us typically gets on Yelp and we find a joint we've never tried before. The boys are always game for trying something new. Yes, sometimes we hit a clunker, but the adventure is half the fun. Warning: I'm putting on my Male Chauvinist Pig Hat (it's kind of a combination Stetson, Cheese Head, Viking, beer dispenser thing). Sorry, ladies. The other day, we invited one of our female coworkers to go along with us. We had a new place all picked out, but she immediately started whining. Dammit if we didn't let her change our lunch destination to PF Chang's! Everybody knows how I feel about chain restaurants. I was also pretty disappointed about ending up at PF Chang's, so I had them in my gun-sights to begin with. Thus, my totally unbiased score for this place is a 2.5. Here's why: 1) The friendly staff earns two of those stars. The waitress was on top of things and did a great job. 2) Decent decor. Clean dining room. 3) The food was okay, but nothing spectacular. I've certainly had better at many little family operated Chinese restaurants. I got the beef and broccoli and it wasn't very flavorful. We had lettuce wraps for an appetizer and that didn't ring my bell in the taste department either. 4) The prices are a tad...pricey. Anyway, if I have any say in the matter, some certain Little Miss Somebody isn't getting a repeat lunch invite. Hey, there's a reason why pirates didn't want a woman on board the ship. They'd be having a jolly old time, and the next thing you know, she'd be switching out the grog for some tasteless, dainty cordial. Arrrrgh! Similarly, a Dude Work Lunch is no place for a female. There, I've gotten myself into enough trouble. I guess PF Chang's would be an okay place to take your visiting in-laws for a decent, unoffensive meal, but otherwise...
(3)Carla B.
***Very Americanized, but not inedible, and servers and location are nice.*** What I like best is the location -- within the Sherman Oaks Galleria Mall. So it works for a movie date. :-) It is unquestionably not the most authentic or best tasting Chinese you'll have, but anyone who dines out even just a little should know that. But it's not like I'll b*tch if I get a pre-paid gift card for my birthday, say. ;-) I've tried their honey chicken and honey shrimp, which are very tasty, as well as the orange chicken at some point and I recall stealing from my bf's Mongolian beef. I do remember the Mongolian beef wasn't very good... All plates come with a side of either white steamed rice or brown rice. I always have the brown rice and I mix it up with one of their table spicy sauces just to give it a twist. Try it! One thing they do great is the banana tempura with ice cream. Best I've tried yet. So even if you want to have dinner at a more authentic Chinese place, you can have dessert at P.F. Chang's and catch a movie right after. :-)
(3)Lily M.
This is my usual restaurant. The food is good, prices are reasonable and most of the waiters are nice and friendly.
(4)Tammy G.
Mike helped my huge family find a table when we showed up :45 before our reservation and proceeded to add another person to our party. In an environment of grumpy customers, crying babies and people rushing their dinner to get to the movies, he held it together and we had a wonderful meal. This is my favorite restaurant at The Galleria and it's because the employees go out of their way to do the best they can under not-so-ideal circumstances. Thank you!
(5)Paul B.
I always go to P.F. Chang's for consistent, quick, Asian bistro food. This is a great place to get great service, great food and enjoy a great atmosphere. Their lunch menu is excellent and very well priced. This is a very large establishment so it is usually easy to get a table!
(5)Mela F.
As a person that doesn't luve chinese food.. i gotta say, it was ok... + 4star: The garlic noodles was tasty - star: the rice dry - star: garlic spinach tasted a bit burnt =/ + star: great service~ the server gave us an extra 3 scoops of ice cream on my dessert just b/c =0) final tally: 3 stars!
(3)Kelly S.
As much as chinese food is not on the top of my list of foods that i LOVE, I must say that Pf changs is consistent with everything...Their food never fails, the restaurant is clean, and the service is amazing considering that the place is not known for being as overpriced as such hot spot places elsewhere...The bar is by far the best place to dine in that location...The bartenders are great..very personable, and accomodating...They definitely try to give each person great service and attention, yet still staying within the parameters of a corportate environment,,,Its like a mom and pop place, but with consistency....there is one girl bartender that has been there for 8 years...she remembers everyone, and has alot of followers...and is TOTALLY worth repeat visits.... overall, you are still in the valley...what do u expect...: } PF CHANGS ROCKS!!!
(5)Alex F.
I don't hate on corporate food. I think some of it rocks and some of it sucks. I've eaten at the PF changs in west LA, and it seems like a totally different place than this one. The sherman oaks PF changs doesn't really deliver. I've eaten here a bunch of times over the last few years, and the food never really delivers. The portions are always a little weak, the service always a little slow and inattentive, and the bill is always kind of high. I want to like this place, because i love the idea of chinese food thats a little bit more interesting and refined than what i get from the local delivery people. However, it doesn't deliver.
(2)Peter B.
Don't knock it till you try it! So I was at dinner yesterday at the Sherman Oaks branch of PFC. So look... I know it is a chain restaurant, but... I am giving them a good review because their food is almost always right on and consistent. Service? Not so much. I will say it is a lot better than the service at The Coffee Shop in Union Square NYC, just sayin'. My all time faves are: Mongolian beef, Northern style ribs, Wonton soup, Hot and sour soup, Honey glazed shrimp, Orange peel chicken, Dumplings AND... recently tried the marinated sea bass that is broiled and for a not so often fish eater (Cooked fish that is) this one really is good. Over all I do not have any real concerns about going to this place, but don't go that often if I don't have to. I must say that for this New Yorker it is REALLY hard to find some good Chineese food. Anyone? Anyone?
(4)Lis C.
I love the dynamite shrimp appetizer and the different ribs. I could have eaten the shrimp as an entree. The wok seared lamb entree is absolutely scrumptious!! I personally think the orange peel chicken was bit too dry but the flavor is very good (everyone else seemed to enjoy it as there were no leftovers). The banana spring rolls are pretty tasty however the ice cream that accompanies it is divine!! I would have ordered just a bowl of the ice cream. I also samples the red-velvet mini-dessert which was also good. I would definitely recommend having a reservation on the weekends..Not many people were making it in without one (very long wait time).
(4)Fred M.
I've never had a poor meal at PF Changs and I've been to them in 5 states. The service at the PF Changs in the Sherman Oaks Galleria is so poor, it really stands out in the chain. I've been three times and was unsatisfied three times. The chain is an example of quality and consistency like no other, but this location just doesn't meet the high standards that I'm used to with PF Changs. Avoid this one location.
(2)Leslie O.
PF Changs is my go to place for my birthday dinners. We almost always get the same thing, but I'm not reviewing because of the food. I'm reviewing the excellent customer service. EVERY single time I come here they are super courteous and always checking to see if everything is okay. I've been to quite a few restaurants were you see your waiter only when you need to order and then again when she/he's bringing the check. Always a positive experiance here that keeps me coming back:)
(4)morgan k.
Don't order takeout from here if you can help it. It takes FOREVER.
(1)Kenneth S.
Wow, unbelievable how terrific the Sherman Oaks location was when compared to the Woodland Hills location in every way. I can't figure it out but the fact is we really enjoyed our meal at the "old" Sherman Oaks Galleria location. The "Dinner for 2 for $40" ($43-plus with tax) was terrific. The food filled us up and was quite tasty. Somehow, the Woodland Hills location ruined the lettuce wraps(the slight discoloration of the edge of the lettuce may have biased my perception of the taste) yet at Sherman Oaks the wraps were very good. The service was pretty much by the numbers so nothing to complain nor rave about. But the food was served hot and that is what matters most; especially when at Woodland Hills we had to send back one dish that was lukewarm. Also, one trivial note is that we came in without reservations at a busy time and told it would be a 50 minute wait. Sure enough, they sat us at right at the 50 minute mark. Coincidence but I'll give them points for that as well.
(4)bob b.
We only ate here because a relative gave us some gift cards, so I didn't have high expectations. The place didn't even meet those low expectations. Their "signature" lettuce wraps were so light on the chicken filling that more than half the wraps were left unfilled. That was the theme of the evening. High prices...miniscule portions. The calamari was worse than the wraps. And OH such much salt in everything. The service was spotty too. Five minutes after our appetizers were cleared our spinach side dish arrived, but the entrees it was meant to accompany came more than ten minutes later. The only thing that was decent was the $4 draft Kirin. Why in the world would anyone go to this poor excuse for a Chinese restaurant with so many quality, authentic Chinese places nearby? The place was busy and even busier when we left...boggles the mind that people would dole out so much of their hard-earned dollars in this tough economy on imitation Chinese food in small portions. I'd be shocked if there was anyone Chinese actually working in the kitchen. Don't think I'd return even if I got more gift cards.
(1)Rosa J.
I love PF Chang.. I go all the Time in Texas.. But this one was no different... I always get the Same thing "The Seabass"... I love it.. I tried the Asparagus for the first time and they were delicious.. cant wait to visit the one by my house again...
(4)Chrissy K.
I like this location because it is very clean and open. The vibe is nice and the service was wonderful. They also have a great happy hour that docks the dim sum menu by a dollar or two. You must try to chicken lettuce wraps. They are fantastic!
(4)Turtle R.
I've heard wonderful things about PF Changs.... Unfortunately... I don't agree. First, we had to wait for a few minutes before we could be seated along with a number of other people. Upon going back the place wasn't even half full. Creating a look of artificial demand? I ordered the Kung Pao chicken. I've never had such over-cooked, dry, bland, Kung Pao chicken. My boyfriend got lemon chicken - he thought it was okay but though the sauce was a bit watery - heck I thought the soy sauce was watery. Drinks were good, nice atmosphere, very nice waiter.
(2)Wayne G.
I have always been against PF changs, even before I've tried it. I told my friends that I would not go or would not want to try it on my own will. Last night my girlfriend and I were looking for a place to eat and PF changs happen to be the conveniant spot. Being my first time I was hoping to make the experience good. I was open minded about the style and dishes so I asked questions about the menu and read the descrptions for the entrees I was interested in. I noticed there was a running deal for a dinner for two. The special gave 2 soups, 1 appetizer, 2 dinner entrees, and 2 mini deserts. All for the price of $50, not to bad at all. We got both of the soups that were to choose from. Those were egg drop soup and spicy sour soup. The base for the egg soup was super thick and was not enjoyable. The spicy sour soup was ok but not agreeing to my taste palette. the two entrees we chose was the chang's spicy chicken and cantonese shrimp. Both items were very bland and the chicken nearly hit the spicy mark. The mini deserts were interesting. They were in a double shot cup and were decent as a meal ender. My whole opinion of negativity towards PF changs is that chinese food is not supposed to be expensive. Not to say that chinese food is cheap, but if you go to high populated chinese areas you will find great deals on even the expensive items such as crab, lobster, and steak. The portions are usually "family size" and that is pretty much it. PF Changs does not supply nor emulate the chinese dinning experience. But hey if you want to express yourself by spending money at a place that is expensive to feel upper class that is fine by me. Traditional is way better in my opinion.
(1)Jacob S.
Food is decent quality, but somewhat overpriced. Portions seemed a bit small. We did enjoy the shrimp in lobster sauce however. I would eat at a hole in the wall place than over here.
(3)Mark F.
It's a chain, what can anyone expect. The food isn't terrible, but it is not worth the price either. There must be 10 better Chinese locations nearby. That being said, it is in a very convenient location. The atmosphere is very nice and they have a full bar. I think the service is good too. Another advantage is that the menu is large so if you are with a picky eater, they will find something they like. So if you aren't on a budget and you are at the Sherman Oaks Galleria, it's worth a try. And it sure beats the Cheescake Factory.
(3)Ms I.
Good food, nice servers, big portions and fair prices--yes, everything is amazing here! We did my sister's bday here and they offered us our own room and we had an amazing waitress who catered to our every whim. The food was yummy, as always. I made cupcakes for her bday and the waitress asked for the candles and brought them in lit and sang happy bday. It was a perfect evening and this is why I choose to go here instead of Cheesecake Factory--no attitude or wait and they take reservations. So take that CF in the Galleria!
(5)Mae F.
I have been to many of their locations and decided I didn't really like it. But some friends really wanted to meet there to celebrate their birthday, so the Italian and I said we would agree to give it one more shot. This meal was not about us after all. Service-wise so far? Sucked. They just don't care. They looked pissed and seemed to feel like they didn't have to try hard. Not a good start. Luckily for them, we enjoyed the meal. Here's what we ordered: Chicken Lettuce Wraps - YUM! Wonton Soup - So-so; but so big, the Italian had to share it with the rest of the group. Orange Peel Chicken - Trader Joe's makes a better frozen, heat-and-eat package. The PF Chang's version was very dry. Spicy Lamb - So, so. To thick and the flavord were unbalanced. Spicy Shrimp - Tender, succullent, and delicious. Desserts all around - gluten free chocolate fudge mold; tiramisu shot glass treat. Overall, we were not too disappointed. We will be giving it another shot most likely.
(3)Bob F.
The food is aimed at the lowest common denominator. Not particularly flavorful, but not the worst I've had. The prices are a bit high for the quality and at times it is an insane wait for what will be very average food. I don't get why they are so popular?
(2)Ann M.
I am sorry to say I have eaten PF Chang's food for the last time. Since purchased by a big conglomerate last year the food has gone totally downhill. Tonight I brought home two dishes that were inedible - and I'm not exaggerating. The vegetables were old, the sauce was watery, the chicken was gristly....unbelievably bad. I'm sad because my daughter and I used to love to go there before or after a movie and enjoy a lovely meal. No more. The corporation that purchased this restaurant chain better up their game or I predict the place will go out of business.
(1)Jack K.
I really enjoyed my meal at PF Chang's, Sherman Oaks. The pan-fried pork dumplings were outstanding, especially when dipped in hot sauce. The beef and broccoli was equally good. I'd never been to this chain before, but will definitely come back. We really liked our server as well.
(4)Foodie X.
Food 4 Star Consistently for me. Delicious selections, hot and flavorful. Service 3 Star Everytime. Servers that appear to do the very minimum to get you your food and drinks, never more. It's not bad service, it's just not great service, ever. Setting is good for dates, it's a large open dining space, intimate lighting and decor. Menu has a wide range to cover all palates, the lettuce wraps are awesome, so is the Duck. After 10+ Visits, PF Changs keeps it's 3 star rating overall.
(3)Rommel D.
Service was undesirable. Plates dropped on the table as if the servers never had corporate training. Sad place. Sept 2014.
(2)N G.
The service is great but the appetizers, drinks and entrees arrived within minutes of one another. All the food was cold by the time we finished our drinks. The staff was very sweet but it didn't make up for the rushed experience.
(2)Roxy t.
My friends and I decided to come here for dinner. It was a great experience. Our server Glenn attended us from the beginning to very end. Whenever I go to a restaurant that rarely happens. He was kind, honest, and humorous. I recommend the walnut candied shrimp with melon. It was cooked perfect and it was an explosion in my mouth ( water drooling). We asked for recommendations and he gave us his honest opinion about the entrees and drinks. Glenn took the time to take care of us properly. He offered chop sticks, refilled our drinks promptly, and checked up if we needed anything. We overall had a great experience and the level of customer service was suburb. We certainly appreciate great service because we work in retail. I compared his service to the service of a server in a luxury cruise ship. Thanks again, Glenn. We will be back.
(5)L L.
I came here during the week for a business meeting and it was packed. Our server did not visit our table much, perhaps because we were only having drinks, perhaps because it is a PF Changs. Nevertheless, I do not dine here and I will think twice before taking meetings here.
(2)Paula V.
What is up with these chains having waiters with serious attitude problems? Honestly my party of four was not rude but courteous to the waiter - but if you are having a bad day it does not reflect well on the establishment. We came in on a Saturday night looking to grab a quick dinner before watching the Wolf of Wall Street. PF Changs had the shortest wait of the restaurants in the mall so we went for it. We were seated in less than ten minutes. Great! And set our minds on the lettuce wraps, honey glazed chicken, mongolian beef, and chicken fried rice. The waiter taking our orders was not very responsive or friendly - and had a smug attitude the entire time he was either taking our orders or serving us. Major douchebag! When I told him we were ready to order and when we were ready to pay he rolled his eyes as if I was a snooty girl in a hurry. Onto the food, nothing was special about any of it. The lettuce wraps were probably the best dish out of everything we ordered. The honey glazed chicken was way too dry and hard to eat, the mongolian beef was too salty/oily for my taste, and the fried rice was just plain oily. I never want to go to PF Changs but this has been my second time because of a group thing. Really really overrated for the price. Avoid if possible.
(1)Sara W.
Love PF Chang's! Excellent service, delicious food. We always enjoy our meals here. The dinners for two are perfect for us. The Dynamite Shrimp is amazing for an app... crunchy on the outside, but perfectly soft inside. Yum. We always get Chang's Spicy Chicken as one of our entrees and it's definitely a favorite. Last time we tried the Beef a la Sichuan and didn't love it. While the flavor was good, there was so little beef in the dish, we felt kinda ripped off. Still, we usually really enjoy the food here. Also, I'm OBSESSED with their jasmine blackberry green iced tea. It's delicious and so refreshing. I wish I could find it in stores!! The dinner for two options is fantastic and a great deal. People complain about the portion sizes but I am almost positive portions are larger if you just order a la carte. So if you don't want a soup or an app, I would definitely recommend just going straight for the entrees.
(4)Shirley D.
The staff here is awesome! Extremely attentive and friendly. The food is okay and the ambience is cool. That is about it, which is why I gave it 3 stars. For the price, the portions are WAY too small. $16 for no more than 10 Small sautéed pieces of shrimp with no vegetables, just peanuts and chiles (Kung Pao Shrimp). Don't get me wrong, they were good, just not worth the high prices. It is not like the quality of the shrimp were anything unattainable. The ribs did not taste fabulous and were actually pretty dry. The salt and pepper calamari came with a side of salt and pepper. I am not sure why, because they were EXTREMELY salty as it is. Taste like a stick of salt(Yes, they were in a type of stick form). The only thing I ordered that was good were the duck spring rolls. On a bright side, their chocolate cake with raspberry puree was fabulous. Good things to know, they do offer gluten free, vegan, and healthy menu options.
(3)Scott S.
We eat here often and have never been disappointed. I threw a surprise b-day party there for my g/f - 20 people in their small private room by the bar. It went off without a single problem. And Tish, the manager, took great care of us. Great vibe, great staff, great service.
(5)Wendy S.
who's gonna say no to a free cocktail? not this little girl. indeed, this little girl starts fantasizing about how that cocktail is going to feel going down days in advance. yesterday after work my cohorts and i wended our way down the hill to pf changs, where we were given sole ownership of the patio, which was lovely on our summer-in-the-middle-of-winter day. i went for the 88 martini--gin, a little lemon, something else, and topped with a hit of champagne. i gotta be truthful. that drink goes DOWN smooth and fast, and not in a dignified way for me. this little girl giggled her way through not one but two of them, and they were pretty hefty drinks. and then, still not content to be done, she toddled off to find the waiter to ask for one more to be split between her and her friend. not only did the waiter bring another out, but he'd already poured it into 2 glasses, and it was really not like one subdivided drink--more like 2 whole ones. i wasn't into the appetizers, and not just because they interfered with my booze course. i just didn't think the veggie spring rolls were that tasty or texturally appealing as they were on the mushy side inside and the sauce was kinda gross. the fried green beans were as described, but i don't know how the sauce was as it didn't look vegan. everything else was not vegan so i didn't partake. overall, i'd definitely return for that luscious cocktail. it's the kind of lovely concoction gatsby would have had flowing from an extravagant crystal waterfall for his guests.
(4)Suesue E.
Five stars because of our awesome, pleasant waitress Lacy! Haven't been to PF CHANGS in years, came for a birthday dinner. Food was better than I remembered, and unlike other restaurants, they made reservation a breeze, no hard time whatsoever! We even got a private little room for our party (party of 12). Their cooperation & staff definitely made this a great experience.
(5)mike l.
I used to go here all the time when I had an office in the Galleria. Service USED TO be great - attentive servers, fast meals - employees that actually cared. All something you want when you need to go back to work after lunch or are heading to a movie at the Arclight. The last few times I've been here the service has absolutely sucked. This seems to be the way it goes at most P. F. Chang's, but this one is the absolute worst. Their servers stand around and don't really care that you're there and it's their job to help you. Let me clarify one thing: I'm not blaming the servers; I'm blaming management. Whoever they are have absolutely no fucks to give. In my experience, they could care less whether you have a good experience at their restaurant or not, and their training and supervision of staff shows that. Tried going this past Saturday, ended up getting seated and walking out since no one wanted to help us within a reasonable about of time. Never again.
(2)Steve X.
It's a good place but the staff can be so damn stereotypical of LA. Minus two stars for that. Once it was a waitress giving one guest a bit of an attitude and another time it was a bartender all over a married woman. Come on guys, a little bit of professionalism will get you more in tips. Other than that, typical chain chinese food in a nice setting and nicer mall.
(3)Stephy D.
The worst PF Changs I have ever visited. The utensils came out dirty, my food was late and when my noodles came out they were hard on the top and watery on the bottom. I complained to my server and she gave me the worst attitude. It took her a while to replace my food and did not check up on my table until we were ready for the check. Pretty much staying away from this place for as long as I live.
(1)Anthony B.
Very bad experience! Long wait and cold over salted food. No silverware or napkins for starters and our server never checked in... It was a very empty restaurant... I feel this is the beginning of the end ... at least for me as I won't return.
(1)Jason W.
About two Saturdays ago, my date and I came to get dinner and a movie. We understood it might be busy due to the Saturday crowd, but an hour to receive any service (in a restaurant that wasn't even fully packed or crowded) was ridiculous. It took almost a half an hour between the time we even got our drinks (non alcoholic). We actually had to walk over and get another server because ours had either forgotten about us or neglected to check on us. Forty five minutes after that did we finally get out dinner. Being so late, we had to get it to go in order to get to our movie on time. After all that ... Our dinner was cold. Never again. The ONLY reason I'm giving two stars is because our server was so apologetic after.
(2)Morgan A.
Party of four. As we were on a limited schedule due to a making a film we kept it simple and ordered apps. Even though we only ordered apps they came out at different times, so we staggered our start time eating. Overall the food quality was good and at the right temperature. Service was good. Restaurant was not busy
(3)Amiee H.
Came here for happy hour with a bunch of friends. Had the chicken lettuce wraps ($6), Ahi Crisp ($5 for 3), red wontons ($6) and the pork dumplings ($2.50 for 3). Can't go wrong with chicken lettuce wraps, so delicious! The ahi crisps were good but SO SMALL! The red wontons were kinda flavorless aside from being a bit spicy. The pork dumplings were ok. The service was great! Our server was amazing! Ambiance was very modern Chinese. Felt like we were at a very high class Chinese museum. The parking is good for 2 hours with validation, so you can't stay and chat it up with friends or else you end up with a hefty parking bill too. All in all, happy hour was fun here, glad I tried it!
(4)Steve R.
Really had an incredible experience! Last night, I had the pleasure of taking my family to dinner at PF Changs in the Sherman Oaks Galleria. It was great! From the host, James and Gilbert, (who are excellent on the phones, btw,) to the welcoming when we arrived, it was a first class experience all the way. I was really impressed. Being a vegetarian, it's great to see that they've added a Vegetarian section. Our Waiter, Westley, was excellent, He made sure that we were attended to immediately, was polite and courteous and you could tell he really likes his job. Once the food arrived (and it was awesome) he checked back with us to make sure everything was okay -our glasses were always refilled promptly. As the service was exemplary, I also thanked the Manager, Richie Elkin for doing such a great job, as typically, managers only hear complaints - it's probably nice to hear from the satisfied customers, once in a while, too! Curry Vegies, green beans, asparagus were perfectly prepared and tasty! Thank you to the staff and management (and the Chef's, too!) for making this a really nice evening! Great job! We'll be back again, soon! Happy Holidays!
(5)Lucy K.
Came here because my fiance had never tried it and we wanted to dip in before we went to a movie. Our server was super akward/werid/creepy. Food was like crappy chinese food just for a higher up charge. blech.
(2)R L.
Great Prix Fixe dinner for only $39.95 for two. Plenty of choices to pick from and all 4 courses is more than enough for 2 people. If you come to this location, make sure you ask for Lacey. She will take good care of you and she's got a GREAT personality. Thanks Lacey, we will be back and ask for you specifically!!!!!
(5)Henry L.
Sauces are overpowering! Too sweet, too sour, and so NOT Chinese. Its like they have gallons of ketchup and vinegar and honey they are just mixing in the back, pouring over soggy fried meat, and calling it Chinese food. Something they are doing must work though, probably the decor, because this place is packed at night. Tried this place about 4 times, and the last time was the last time. Although I can get by on the lettuce cups, this time, they really sucked, so salty! P.F. Changs is no better than Panda Express, and it loses based on price. Blah!
(1)Christian P.
Wow only one other review for this place.. Shocking.. anyhow I came here Friday with my hag and her friend for my belated birthday and had a great time! The server was excellent and very friendly. The food (my fav Wok Seared Lamb) was Delicious! Well it always is. Also had the traditional staple at PF Changs.. lettuce wraps! PF Chang's is a very Americanized version of chinese food. So the service, food and atmosphere was perfect and I'll come back if I am in the area Having a thing for the asian culture PF Changs is no where in the league of authentic asian food but a good alternative to friends that aren't into the more authentic asian dishes.
(4)Susan H.
Confucious say...................MEH! I can't believe that I even agreed to set foot in this place. I was starving and moody so I didn't have the energy to muster "f*ck NO!" when BF suggested we eat here. Let me just say from the hostesses to the waiter, they've got some winners working here. The 2 teenie bopper hostesses were completely lost and incompetent. Girls, all you have to do is look for open tables, take down names, lie about how long the wait is, grab enough menus for the party you are seating and grab the same number of place settings. It's not that hard. Next, our idiot waiter who claims to also work at Geisha House has no clue what their drink list consists of. We asked for the Sake flight, he had no idea that they had one. Second, we ordered a large Asahi, he brought a large hot sake. Third, I asked for lemon with my water. It took another 2 requests before he brought some over. Fourth, our appetizers came but we had no place settings. Instead of apologizing, he said that the hostess should have given them to us. Last, he gave me a dirty plate. Argh! This place is completely hopeless. They have 2 managers on duty who are not doing as they should because the dining room was falling apart. I overheard the table next to ours complaining about the service as well. They have a great location and to my surprise a relatively good crowd for Sunday dinner. Please managers, do your job and make sure your staff is on point. I should mention the food. We had the chicken lettuce wraps, salt and pepper calamari (tasty), crispy honey shrimp and the sichuan scallops. The food is ok for a chain Americanized chinese joint. All in all, the food DID NOT make up for the poor service. We will never return.
(1)Joanna V.
This restaurant is something that " will do " if there is nothing else around. The staff is very hip and LA. The food was mediocre and as for my drink, it was a Blue Moon. Not truly " Wowed " but i'd probably return.
(3)Mitesh J.
I went once with my wife. She is 100% vegetarian and I was really concerned about her getting the right food. The manager was really helpful with the selection of vegetarian dishes and it was great food. I enjoyed my garlic noodles and the spring rolls. The service was friendly and fast. Its location is plus point...would recommend it for sure.
(4)Suni S.
This review is only for my Happy Hour experience at this PF Chang's location. I was hungry and walked in around 4pm and sat in the bar. I ordered the dumplings, tuna crisps, lettuce wraps, and hot sake. Everything. Was. Delicious!!!! And the price was right! Tough to beat their Happy Hour menu and prices.
(5)Chris B.
I have enjoyed many a meal at this location, and I can't think of one complaint. Love the orange peal chicken and the lettuce cups!
(4)Daniel G.
the reason for only 3 stars is the fact that i love duck and they really don't know how to cook it. it was dry and tough to chew. i love everything else there however they ruined my favorite dish
(3)Eric T.
As a chinese person, I tend to wince at these types of Americanized-Chinese-cuisine places. But we had 1.5 hours to kill before a movie at the Arclight, and it was a more appetizing option than Quizno's or Cheesecake Factory. Lettuce Wraps - tasted good. Looks like they've catered to the lazy folks by just pre-mixing in the hoisin/plum sauce. OK, fine. Mongolian Beef - yummy. Oolong marinated seabass - good fish quality, but WAAAAAAAY too salty. Lip puckeringly salty. Sauteed Spinach - too salty, and I got a massive clump (like a tablesppon) of chopped garlic in one bite, which was not fun. Service was fine. Reliable, pretty good food quality, but tell them to go easy on the salt.
(3)Stevie B.
Consistantly good but a bit overpriced. Sign up online for the pf chang's club and get 10% off, but still overpriced in my opinion. Wish they delivered!!!
(4)Alek K.
Kelly, the bartender, is the hottest, most professional, fastest, nicest bartender in the city. We come back to this dump week after week because of her. Best Lemon Drop martinis and amazing duck for dinner.
(5)Gerard I.
How hard have the mighty fallen. Well, these guys were never mighty to begin with, soooooo. Our plan was to start the night with some light drinking and end it with some heavy drinking. The place was PACKED! No worries, to the bar! We snag two spots and chilled out for a bit, etc... I'm noticing the bartender wenches, male/female, just walk back and forth playing the part of, we're super busy therefore we cannot look you directly in the eye to take your food-beverage order. FINALLY, one of the bartender chicks asks for our order...10 minutes after we sat AT THE BAR! We place an order for a round--and an appetizer order consisting or "Lettuce Wraps". Okay, let's skip the bullshit. What really PISSED ME OFF was the fact that we ate our lettuce wraps practically off the table. The staff did not bring us individual plates, silverware, NOTHING-- do we even have to ask, considering it's a party of two and we're splitting the appetizer? We basically ate on some napkins that we folded out on top of the bar cloth (table cloth for bar surfaces). I was somewhat heated but channeled my rage on another drink. In simple English, WE ATE OFF THE FUCKING BAR COUNTER!!! Deep in the recesses of my mind, I knew I would be on the Yelps documenting my not so cool experience. The fucked up part is that I've been here multiple times before and the service always rocked. Time for some retribution. The drinks are still killer, and that's why I'm downgrading to a 2 star instead of 1. I will no longer come here--to be treated like a pauper.
(2)Courtney P.
Yummy! I wish we had PF Chang's where I live so that I could go back (all of the time) I had dumplings which rocked, mongolian beef which I googled a recipe for a copy cat recipe (have yet to try it but can't wait to) and chicken chow mein, I think the noodles were a bit soft for my liking, but still, this place rocked. Nice atmosphere, good food, nice location.
(5)Debbie H.
Love this place! The food and service are wonderful...
(5)#NAME?
The special for two is a great deal! Drinks Were good too! I would suggest reservations if you go Friday - Sunday food is decent
(3)Annie N.
When I think "Chinese Food" I think "sweet glazed artificial bulk meat" and "no thanks I'd rather not". However, I've heard just enough compliments about PF to drop the tude and try it. Came here for a business meeting. Greeting at the entrance was decent, but the new girl should smile while the other one greets. Instead I got a death ray to the forehead. Our waitress didn't course out our meal and we waited 45 minutes, stranded with nothing but water and a cup of lemon wedges. Finally a boat load of our food comes out all at once. My Mahi which I requested brown rice with, came out on a bed of white rice. Damn it. Won ton soup was pretty good. Water wasn't getting refilled. Overall, service was disorganized and disappointing. Yes, it's Chinese food that's put together better than, say, China Joint XYZ down the street, but I would never choose to eat here again. Oh, cute place though but Gimme Japanese any day :0)
(3)Sarah S.
I love the mom and pop places and all....but I honestly can't deny the commercial ish chain restaurants as well! I'm definately NOT hating, P.F changs is absolutely delish! Started off with the lettuce wrap..YUM. I love crispy lettuce =]. Fried rice...YUMM! Thenn made my way over to the crispy honey chicken...YUMMM! Lo mein noodles...double YUM! I love the atmosphere, the setting, and service was awesome considering it was a friday night.
(4)Ethan S.
Never loved it. Reminds me of a fake, wannabe authentic Chinese place. Too cheesy and the food is pretty nasty. Pricey and just not worth it.
(2)Peter D.
It has been a while since I have been to PF Chang's, and i was quite happy with my visit. We got a seat in the bar immediately, got some Mai Tais and Hot and Sour Soup and then entrees. The pacing of service was good, the service was timely and friendly, we had a great time adn will be happy to come back
(4)Jonnie T.
If you like everything with tons of sugar all over it you'll love this place. They should make the seats bigger.
(1)Myles A.
I've never been a fan of this place. However, I have been here often enough because of other people suggesting it. To me, it tastes only slightly higher grade than Panda Express (and don't get me started on that because authentic Asian food is cheaper than PE). Its imitation Asian food at best. Some of the dishes only resemble Asian food because they tossed soy sauce & peanuts in it.
(1)Ewa M.
There is really nothing special about this place, except that it's in the mall and it's a perfect lunch location. Really, 3 stars for tofu and brown rice, other than that I've had pretty much better before. It's just not that Chinese for me, but hey, some people like Americanized Chinese, so more power to them. I will come back for lunch there, but I would not go there for a dinner.
(3)B S.
smelly and dirty silverware; even the table next to us complained. Server was ok, not great. didn't "mix" up the sauce for the table. Like many of the chain restaurants, they are going DOWNHILL!
(1)John F.
Wok charred beef.-------:-D
(5)Frances Z.
Look! Americanized Chinese food. Well we are in America, so it works. The lettuce wraps are delish, as is the sake. I mean, Sake is Japanese, but who can tell the difference? Not me, and I am often mistaken for a Japanese woman. ; ) My server was cool, she let us do sake bombs like the true 22 year olds we are, and the food was tasty for the most part. I recommend the Dan Dan Noodles (mmm spicy) and the Crispy Honey Shrimp. And that great wall of chocolate....mmmmm!
(3)Raj S.
amazing food, amazing food...we love this place
(5)Melissa N.
Where do I begin. . .this place has me torn! I want to join the haters and say that the portions are small, the food has no common theme and sometimes lacks flavor, and the wait times can sometimes reach cheescake factory proportions. At the same time, I want to join the five star crowd and say that the food can be quite tasty at times, the prices are right, and the service is excellent. Having been to this place a few times, and to other PF Changs many more times, I have to say that they are pretty much the same. So maybe that is part of their strategy to keep you coming back. . .confuse the hell out of you hoping you will return to sort the mystery that is this place.
(3)Alex A.
I went on Saturday, before the evening rush and I just expected more. This was my third time eating at a PF Change and I was happy with my last two experiences. We ordered Crab Rangoon's, which were very good and Calamari, which lacked flavor. I ordered the Shrimp Kung Pao and I was too salty, my wife ordered Mandarin chicken and it was super spicy, too spicy....the waitress was very nice, but I may think twice before going to another PF Chang.
(3)Alondra R.
I have been going to this location for 5 years now, the service has gotten slower and less friendlier, I love the food though, and prices are great at this restaurant. I keep coming back because I like the atmosphere and food, but service needs to turn it up a few notches.
(3)Joel M.
Look it's a chain. If you expected authentic food than you're the dummy. I've always gotten good food and service here. It is what it is. IF I want the real deal I go to China town Or better yet Montery Park
(4)A. A.
For a busy Saturday night, I still felt like we had our server Tiffany's full attention to our needs. We were seated and served quickly and had a good time. Also, I really like that the variety of desserts come in individualized parfait glasses rather than a huge saucer.
(4)Lily P.
I usually like PF Changs, but for some reason I was a little disappointed with this one. - We got our usual Mongolian beef which was just fine. - The Garlic Noodles were not garlic-y at all, it was sweet to the taste which was a bit disappointing. - The orange peel beef was TERRIBLE. - The Asian quesadilla was gobbled up. - The salt + pepper shrimp was pretty tasty but what they served as a mustard dressing was just gross. - Can't go wrong with crab won tons ever! - Someone ordered a strange appetizer which was fried wontons that had barely anything in it that seemed like a type of cheese with some prosciutto? I'm totally wrong but I can't figure out what it was on the menu that we ordered based on what I thought it tasted like. GROSS either way. - We came here for a birthday and though you can't bite the hand that feeds free food, the ice cream was weird being topped with a type of maple syrup and the fried banana was under fried and cold. Also, when serving fried bananas, you're not supposed to use regular bananas it's just wrong. (trust me, I know my fried desserts). - Service was excellent though. I guess the lesson here is only get what you know is good because if you get too many items and most are just OK it will make your experience, just OK.
(3)Benito L.
Ummm, I don't get it..... Why in the world do people like this place so much?? I had to wait nearly 15 minutes for a table at 845 on a Wednesday night!!! Some observations: 1) Portions are very small 2) I was the only Asian in the restaurant (I should've known better) 3) The mapo tofu and schezuan scallops taste like the exact same thing (this really disturbed me) 4) Drinks suck 5) Food sucks even more Well, on a positive note, at least I didn't feel sick afterwards which often happens after eating too much Chinese food. But then again, I hardly ate anything and this definitely was not Chinese food. OHHHHH!!!! BUT I did see Terrell Owens!! Not sure why the hell he was eating there either. *shrug*
(1)Evan M.
Lunch special is their best deal. Soup entree and a drink for about $10, not bad at all! I always get the crispy honey chicken, which is usually a crowd pleaser, that and the egg drop soup. Ask to sign up for the Warrior card too, you can 10% off every meal. I usually never wait and the service really depends on who your waiter is... Overall, solid place.
(4)B P.
P.F. Chang's is Panda Express for yuppies. It's a big chain that serves white washed Chinese food. I don't know why people like this place. It's oily and gross. If they didn't have a full bar I would never go here at all.
(2)Sonny D.
Reading the reviews I find it hard to think it is the same place. I always order the Kung Pao scallops and shrimp with brown rice. If you are enjoying a casual afternoon, I suggest you eat at the bar when the female bartenders are on it's the best. They are elegant and courteous, offer a great conversation if time permits. Plus the bartender Kelly makes the best, I promise the best mojitos you will ever have! My buddy Rolando also works as a bartender there, one of the nicest guys you will meet.
(4)Aaron R.
Just like every P.F. Chang's everywhere else, except this one was mixed with a nice hint of WWI. I always wondered what chlorine gas does to a person, and here is where I found out. While waiting for a movie, some friends and I stopped in to kill some time. At some point I smelled bleach, then suddenly I couldn't breathe, and started to cough, and so I stopped breathing in. I moved, I walked around. We all did, one couple moved over to the dining room, the rest of us hung on, hoping that the American planes would come save us from the German attack, but no.... Just us, poor Brits eating fake Chinese food, and trying not to die in our P.F. Chang's bunker while the gas attack went on. Funny part is, the staff ignored it, pretended like it didn't happen, didn't offer to comp drinks, apologize beg scratch or grovel... Uncool. P.F. Changs once again you prove yourself to be pointless, and a trap for those who don't know any better.
(1)Andy D.
Another PF Chang's ... truth is, I like the place. this location I think is fun because it has been the least pretentious. I was admiring the layout of it, it's different than other PF Chang's, it's pretty much just one big room filled with tables, not split up at all like other ones I've been too. The food was good as always, and the service also good, except my waiter was kind of shy, which was funny. Anyways, the Sherman Oaks PF Chang's is worth a try, then go over to the new Arclight and watch a movie...
(4)Tony C.
Mmmm...PF Chang's...Chinese food for people that don't particularly like Chinese food. Never trust a Chinese restaurant that serves chocolate. Give me Sam Woo Barbecue in Van Nuys any day. No fortune cookies here!
(2)rone r.
Great service from the door to the check and yes the food was delivered in a timely fashion and tasted great. We were checked on periodically wait staff and floor manager but in a non invasive way. It was a cool experience I will be back.
(5)Christopher N.
High Class Chinese dining experience sounds like an oxymoron to me. I went here one night with a friend of mine since we had just finished watching a movie at the Arc Light theater and boy was that a mistake. The noodles were slimy and seemed overcooked. The shrimp fried rice was okay but I've had better for less money at your local swap meet chinese place and I didn't have to pay for parking. This place is just over priced and your paying more for the ambiance and the waiter then the quality of the food. Like other reviewers have stated don't go here without at least 40.00 or you'll end up walking out still hungry, as if that doesn't already happen with chinese food.
(1)Kristen A.
We have been here a few times and it's better each time! Went Saturday night for dinner and cocktails. We usually sit at the bar for dinner. It's more fun, you get better service! and good stiff drinks! Boyfriend had bartender make him a Mai Tai but they ran out of 151 so he made it extra strong with what he had! and it was strong! My boyfriend had 2 and was doing just fine!! The food is exceptionally good!! we started with Chang's Spare Ribs. I could have eaten a mound of these!!! 6 came on a plate which was perfect for 2 people. The best little finger licken ribs I have ever eaten!! No joke! For the main course we always order Garlic Noodles. They are a staple. It's like the white rice they always give you at chinese restaurants. A must. (they do offer white or brown rice, order brown, it's tastier!) We also ordered the ground chicken with eggplant. Talk about mouth watering food! yummmm-o! And also an order of Tam's noodles. They are definately different. They are the size of water chestnuts but gnocchi. I think that's my boyfriends new favorite. And with all this we had leftovers for a whole nother nights dinner! I love this place and what's great about this location is that there is the new Arclight theatre right there. Doesn't get any better than that!!
(5)Vince D.
It may have large stone statues out front, but don't let that fool you, PF Chang's is a chain restaurant only a marginal step up from Panda Express. It's greasy, over priced fast food in a dining room setting. Don't expect gourmet and you might enjoy it.
(3)Laura P.
Went to pf chang's Saturday night and I can't help but write a negative review based on the rude tone of the hostess. She looked annoyed by the guests, conveyed total disdain, and kept playing with and stroking her hair, which was mildly annoying when you sit there for 40 minutes, but gross when she stand at your table stroking and twirling her long blond locks. Yuck. When I went to check on if we were close to being seated, she was extremely nasty about it and I would have walked out right then, but we were seeing a movie, needed to eat and didn't like any of the other options. I'm not sure I've ever had a host (there was also a man sharing those host duties) and hostess who had such a bad attitude. They should be replaced. Fast. Ruined the entire experience. The food seemed even more salty and sticky sweet than ever. It's a bit of overload. The meat in the beef Szechuan was very very chewy and dynamite shrimp was overwhelmed by a gloppy oily mayonnaise-based sauce. Best part of dinner was our waiter Brian. He was great! He was attentive and very nice.
(2)Wendy S.
Lunch time is always nice at P.F. Chang's. The food is good and service is great with congenial and friendly staff. Refreshing compared to other chain restaurants where the staff has apparently had their sense of humor surgically removed...
(3)Arnold S.
I'm a regular at not only this PF Changs, but at quite a few of them. I like PF Changs for their food and the ambiance. The one in Sherman Oaks, has great ambiance and is in a very good location with many stores and other restaurants too. The reason I only give this PF Changs, 2 stars is because of the waiters. A lot of them just don't seem like they really enjoy their jobs. For as many times I have eaten there...I can only remember once or twice that the service was good. My most recent visit there last Saturday evening (St Patricks Day) the waiter (Christopher) totally not in to his job. No personality and was late giving us simple things like rice. I really don't understand why a lot of waiters don't enjoy what their doing. They can make it a pleasant experience not only for the customers but also for themselves. Which will increase their tips.
(2)Paul M.
I don't think I've given a 1 star before. A lot of things have to come together for a restaurant to be this bad for me. Let's start with service. It was slow. Very slow. Apparently the magic "positive energy wave" bracelets a lot of the male servers wear to improve their performance aren't working too well. Also, it would be nice if they could identify the dishes they are serving. The server walked over with our food, which I would say he actually got from China due to the delay, except it was so terrible it couldn't have happened that way, and just started saying "Kung Pao Chicken"? This dish was not Kung Pao Chicken. Then he looked quizzically at the next plate. "Kung Pao Chicken?" Good job dude, got that one right, and only on the second try, with a completely different looking meal. Next dish, "Tofu?" Yes it does have that ingredient sir. Then we ate. Bad idea. I ordered pork fried rice. I wanted to order something simple. My dish tasted sour. Actually sour. I'm positive the eggs were bad, as I became ill after eating what little of it I did. I had about 6 bites. My body rejected every single one of them when I returned home. My girlfriend ordered the Ma Po Tofu. Now, they claim to not use MSG. have you ever gotten sick from MSG? You know what it feels like. I have seen her get sick from MSG before, that lethargic, head aching, horrible feeling where you just want to rip out your stomach, but you're too lazy to do anything but feel crappy? Yeah, that was the feeling. I do not believe their claim of not using MSG. Maybe as a company they strive not to, but actually eating their "food" cast serious doubts on this particular location's claim. So overall, we had slow service, the food was bad, and we got sick. I really hope you don't eat there.
(1)Robert D.
I love this place. The Mongolian beef is great, the hot &sour soups give you a crave, and so does the sizzling soup ( was excellent) service was good, the egg roles & calamari were so so, but again I have been going for years and will continue.....Keep it up...
(4)Imee M.
No offense, but this place sucks. I can get the same quality (greasy, high calorie, artery clogging quality) chinese food from panda express and save a bill to go get me some new shoes.
(1)Zedar B.
For a chain restaurant, P.F. Chang's is above average. It is not that bad for drinks after work, and at this location there is at least one private room with a large lazy susan in the middle of the table that I think is great for groups of 10 people. There is also a patio for dining outdoors, which offers a view of the concerts presented by the Galleria sometimes. Plus, the variety on the menu means that most people will find something appealing. However, if you want great Asian food, go somewhere else!!! Also, the main dining room can get very loud. Do not dine here with folks who are hard of hearing - you won't be able to have a conversation if the restaurant is busy, which it often is.
(3)Jin N.
I first had P.F. Chang's by the Beverly Center and thought it was quite good. Then, I started eating all types of Thai food. Pad See Ew, Thai Fried Rice, Shrimp fried rice, Thai curry, and after all this, I went back to P.F. Chang's in Sherman Oaks and ordered their flat noodle and fried rice. It just didn't taste that good anymore. BUT, their pan-fried dumplings are delish. I would go back just for those.
(3)Miam A.
Best appetizer picks are the crispy green beans and chicken lettuce wraps. The crispy honey chicken and chang's spicy chicken are both kind of disappointing. If you like peanuts, I definitely recommend the kung pao chicken. Best dish for me is the DALI CHICKEN, ask for it to be broiled with cheese on top!! Rice is free with any main dish order and servings are good for 2-3 to share.
(4)Bob S.
Everyone knows about the lettuce wraps, but the Sweet/Sour Chicken is also amazing.
(5)Robin C.
To quote David F.: "The ahi tuna is blood red and sushi quality." - And it's cut perfectly thin, seared exquisitely, and served with an incredible dipping sauce. Sure, it's considered an appetizer, but one night (the first time I had it here - bonafide sushi freak, I am), I had two orders of it and shared the Kung Pao dish with the person I was with, along with a couple of nice, strong drinks served in very high glasses, and I was a happy camper. I've been to all of these branches; my favorite Chang's is in Santa Monica, I do not recommend the one at the Beverly Center.
(4)Alex K.
Overall I like their food for the type of restaurant they are, I like the atmosphere, the service varies but mostly is alright. I really don't have much to say on this.
(3)Chuck D.
I love Pf Changs and all its locations across america. i am reviewing the Sherman Oaks location because its the one I visit most often. Pf Changs is great chinese food. The Kung Pao chicken and the asparagus over brown rice makes a perfect meal for one. The prices could be a bit lower but I always enjoy dining at any of its locations. I give PF Changs a 83/100
(4)Jake L.
the 2 star rating is generous. basically it says " i didn't get diarrhea, or puke when i ate this." i've been here several times, i keep getting gift cards, and i have to go for social occasions. I find it a little salty, and i don't think it's very authentic at all. see: "Dynamite Shrimp" and "Chocolate Martini" panda express is like a trip to szechuan province compared to this place. mongolian beef was edible, barley. so that's a plus. also, the rice is good. mostly i eat rice there. i just feel that a chinese restaurants merits should be judged by the quality of food that they produce, not the cool sauces they offer you on the table. Gimmicks are one thing, but i wouldn't judge a burger joint based on the selection of Ketchup. basically go to the chinese joint on the corner, by your house. it will be way better than this Applebee's-esque rip off.
(2)Pia S.
We may have eaten here twice a while back because someone gave me a gift card. I remembered that I got pretty toasted on their chocolate martini and so because I was drunk by the time our food came, everything tasted pretty good! I only remember having Mongolian Beef with rice while my husband had the ribs for an appetizer and some Kung Pao chicken. The inside is nice; it felt kinda hip and trendy. Other than that I don't remember anything else that stands out that would make this my regular place to eat; like everyone already said, it's an Americanized version of Chinese food.
(3)r p.
Food wasn't anything special.if you need to add some atmosphere to your boring day...its a nice place to kick it and relax ,and the only place to have a keylime pie martini(never been into foofy drinks,but this was worth it).Kelly is the dime that most likely wil be makin your drinks.great bartender.
(4)David G.
I personally don't like PF Changs. I've been to 3 different ones and they are all very nice, and fancy. But the food..... eh... it's ok. I don't care for it at all. But the service is always good, restaurants clean and prices not too high.
(3)B V.
Staff at this particular location is always friendly and professional. Food is consistently cooked to spec. I'm not usually a fan of chain restaurants, but I'm always pleased to visit this one.
(5)Mike D.
If you take PF Chang's on its own merits, it isn't the worst sort of place. I actually like knowing that it exists out in those other parts of the country where it may be the best gig in town. I distinctly remember a night in Atlantic City, NJ where a restaurant of this "caliber" was a pleasant surprise. But in LA, I avoid it, except when I can't. Yesterday we had some plans fall through and our friends made the call to eat here, which was on the way to where we were going. We all sort of passed around 6 or 7 things and 3 or 4 of them were pretty good. None of it worth the money and for the money, you shouldn't get Chili's-like service, or a cafeteria-style table layout. So count me as a dissenter, but I usually manage to like what I'm eating, without illusions of authenticity.
(3)Music M.
Well, the good news is P F Chang is now taking reservations. I feel the food here is a very good value. It's really hard to beat their price/quality combination. Very vegetarian friendly, Tofu lettace wraps are very good. Friday nights are a little insane at this location. Service staff is generally very well trained. Enjoy!
(3)rasaka s.
this is a great place and to think its a chain ..... wow .. they have impressed me over the years and really have done a great job lately. keep up with the new menu items...they get better and better....
(5)Michael F.
Now this is chinese food but without that greasy feeling and fear of msg! the wait can sometimes be unpleasant but once you've sat down its a great place for dinner. the lettuce wraps, and mongolian beef are both great, and the best desert i've ever had is their banana spring rolls... amazing.. the waiters aren't bad, and they're cute as hell, and the martini's, well... you can't go wrong with a martini.. and they take reservations.. who knew!
(4)Christie B.
PF Chang's is going way downhill OR this one sucks compared to the other ones I've had on the east coast. Their food is SOOOOO salty and bland. It's nothing special when compared to some of the great local chinese places. They also charge way more than the local places which is lame because the food is subpar. Their food is just not that flavorful. I have now been to this location 3 times and the food was equally as bad each time, so we've officially decided there are no "off nights" but instead their food is just NOT good. We will not be going back!! I gave this place 2 stars however because we always get great service. ALWAYS. It's always very clean in the dining room and bathrooms. I highly recommend not wasting your money on this place and if you're craving chinese, ordering from a local chinese place and dining in is your best option. It's an equally as romantic evening and cheaper.
(2)Greg B.
I take my family to PF Chang at least 3 times a month, and as always the servers are great , the food is excellent and you don't feel not welcomed to the restaurant even if it's the first time, always a warm welcome. My recommendation is to always try to make a reservation * specially * on the weekends, it ca be a loooooooong wait...My personal favorite is the private room in the left corner of the reastaurant for upto 16 guests .(^_^)
(5)Lorna P.
What can I say - I love PF Changs!!! Everything about it - food, service, location and ambiance! My favorite is the crispy honey shrimp!
(5)Gambit X.
Met two friends there this past week to go to the movies and have dinner. Surprisingly, there was very little wait for a Friday night. There is generally a 30-45 minute wait for dinner on weekends. Two of us were seated right away. The third was about 3-4 miles away on his way to the restaurant. By the time our friend arrived we had still not seen our waiter and had to flag down the manager. At no time did he apologize, explain why we'd been ignored, or offer us a free drink. The manager took our drink orders and then a waitress appeared shortly after with our beverages. Again, no explanation or apology for making us wait close to twenty minutes without being acknowledged. We ordered, ate, and left very quickly. We left a very minimal tip since the service really wasn't "prompt." Remember what "TIP" stands for? The food is decent enough although nothing great. Do not go there if you are really hungry. Portions tend to be on the small side.
(3)David F.
In the mood for some "Valley Culture"? How about the Galleria? I suggest meeting a fellow Yelp member for a Cadillac Marg at El Torito Grill. When the buzz hits,...stroll thru Tower Records (The new Barry Manilow CD is out!)...then over to P.F. Changs for appetizers and drinks. The ahi tuna is blood red and sushi quality. Crag Rangoon does the scavenger proud. Lettuce wraps are cold and crisp and the Egg rolls are appropriately crunchy...attentive and congenial service.I don't understand why westsiders view us valley-ites as "children of a lesser god."
(4)